<?xml version="1.0" encoding="iso-8859-1"?>
<jobs>
    <job>
        <title><![CDATA[Data Entry Operators]]></title>
        <description><![CDATA[
Date
Aug 31 Req Number
CORP: HR: International HR 68865 Location
Cebu Job Title
Data Entry Operators




* Description
 Responsible for physical composition and layout of documentation using desktop publishing software to produce high quality documents, which simulate typeset quality. Under general supervision, the incumbent will operate sophisticated computerized composition equipment and specialized software to produce final published-quality documents in a semi-production environment.  Tasks may range from low to high complexity and regularly require interpretation and judgment. Work typically is subject to working supervision and closely checked for errors.  Errors at this level typically may cause delay, expense and/or some disruption.

REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Imports documentation from word processing software and reformats to enhance design and composition characteristics.
Imports graphic images, edits and integrates with text.
May operate a digital scanner and edits material as necessary for format corrections.
Capable of manipulating text and graphics to accommodate a wide range of design specifications.
Maintains associated files and storage systems.


* Education and Typical Years of Experience
 High school or equivalent plus specialized training using desktop publishing software.
3 - 5 years related experience.
Significant knowledge of various types of equipment and software.
Demonstrated artistic and/or design capability and the ability to conceptualize desired results.


]]></description>
        <link><![CDATA[http://jcnlx.com/8831b18b61c64640a4a3561bd526e3de105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-68865]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Cebu, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[AP Invoice Resolution Processing Tier 2]]></title>
        <description><![CDATA[
Date
Nov 8 Req Number
CORP: HR: International HR 69424 Location
Manila - Makati City,NY Job Title
AP Invoice Resolution Processing Tier 2




* Description
 Performs a variety of clerical accounting tasks in support of a contract or an area(s) within the accounting department such as payroll, accounts payable/accounts receivable, or fixed assets. Tasks may include verifying and keying data into an automated system, file maintenance, journal entries, and general record keeping. This senior-level clerical position requires familiarity with accounting practices and procedures as well as experience and knowledge of organizational policies and practices. Incumbent performs routine clerical accounting functions, following established procedures. Works under general supervision and work is closely checked.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Processes, verifies, and audits various documents such as invoices, expense reports, journal entries, time reports, purchase orders; researches and interprets discrepancies; maintains related logs and records.
Reconciles various ledger accounts and reports. Balances accounts involving multiple items and different sources of data.
Investigates problems with accounts, reports, and documentation requiring knowledge of the sources and compilation process.
Reviews, processes, and keys invoices, expense reports, time reports, purchase orders, inventory logs into an automated system.
Reconciles accounts with general ledger; prepares balance sheet reconciliation and clears exception items.
Responds to routine questions concerning area of responsibility.
May prepare unit price invoices or assist in drafting and reconciliation of more complex invoices.
May provide office support as necessary.

* Education and Typical Years of Experience
 High School diploma or equivalent.
3 - 5 years related experience; may substitute AS degree in Accounting for 2 years work experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/28abd51f673e40728faf17afb5ad8cb5105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69424]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[AP Freight Processing Team Lead]]></title>
        <description><![CDATA[
Date
Nov 9 Req Number
CORP: HR: International HR 69441 Location
Manila - Makati City,NY Job Title
AP Freight Processing Team Lead




* Description
 Performs advanced accounting tasks, providing specialized analyses and troubleshooting in one or more specialized functions. Responsible for overseeing daily operations for one or more specific areas, projects, contracts, or divisions. Reviews and approves invoices, balance sheets, and journal entries. This senior-level exempt position requires comprehensive knowledge of accounting concepts, practices and procedures. A fully qualified professional, the incumbent applies concepts in performing advanced accounting functions to solve problems of a non-routine nature. May require creative application to unique situations. In addition, reviews and approves the work of lower level staff. Works under general supervision and errors cause delay, expense, and/or disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Supervises, guides, trains, assists, and reviews the work of lower level accounting staff within specific area.
Ensures staff meets deadlines.
Prepares and analyzes financial statements and monthly reports.
Prepares, reviews, and approves journal entries, general ledger transactions, travel requirements, payroll, expense reports, time reports, invoices, balance sheet reconciliation, or margin trend analysis.
Interacts with staff and customers to research and resolve problems.
Responds to questions or requests for information from VP's, project managers, or other internal staff on a regular basis.
Reviews contract billing abstracts to ensure compliance with contractual requirements.
Recommends solutions for improving accounting processes.
Writes, reviews, and assists with finalizing internal procedures.
Completes additional projects as assigned.


* Education and Typical Years of Experience
 BS/BA degree or equivalent in accounting, business, finance or related field.
Minimum of 6 years related experience, with demonstrated supervisory skills.


]]></description>
        <link><![CDATA[http://jcnlx.com/88bb64032482430ea4411ba98277e55d105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69441]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Travel And Expense Customer Service Representative]]></title>
        <description><![CDATA[
Date
Nov 9 Req Number
CORP: HR: International HR 69442 Location
Manila - Makati City,NY Job Title
Travel And Expense Customer Service Representative




* Description
 Performs a variety of clerical accounting tasks in support of a contract or an area(s) within the accounting department such as payroll, accounts payable/accounts receivable, or fixed assets. Tasks may include verifying and keying data into an automated system, file maintenance, journal entries, and general record keeping. This senior-level clerical position requires familiarity with accounting practices and procedures as well as experience and knowledge of organizational policies and practices. Incumbent performs routine clerical accounting functions, following established procedures. Works under general supervision and work is closely checked.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Processes, verifies, and audits various documents such as invoices, expense reports, journal entries, time reports, purchase orders; researches and interprets discrepancies; maintains related logs and records.
Reconciles various ledger accounts and reports. Balances accounts involving multiple items and different sources of data.
Investigates problems with accounts, reports, and documentation requiring knowledge of the sources and compilation process.
Reviews, processes, and keys invoices, expense reports, time reports, purchase orders, inventory logs into an automated system.
Reconciles accounts with general ledger; prepares balance sheet reconciliation and clears exception items.
Responds to routine questions concerning area of responsibility.
May prepare unit price invoices or assist in drafting and reconciliation of more complex invoices.
May provide office support as necessary.

* Education and Typical Years of Experience
 High School diploma or equivalent.
3 - 5 years related experience; may substitute AS degree in Accounting for 2 years work experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/83ff0c907e2b4148b0e196fe66ff0766105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69442]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Data Transaction Processor]]></title>
        <description><![CDATA[
Date
Nov 12 Req Number
CORP: HR: International HR 69455 Location
Manila - Makati City,WA Job Title
Data Transaction Processor




* Description
 Provides data entry and verification support to a task, project, contract, or division by operating data entry equipment to code, format, and transcribe data from a source document and/or phone call into a form suitable for storing, retrieving, processing, and manipulating within an automated system. May enter data into formatted or unformatted screens and/or documents. An entry-level clerical support position requiring familiarity with data entry and keyboard functions. The Data Management Assistant performs routine data entry functions and assists with simple formatting tasks following established policies. Works under immediate supervision and work is closely checked.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Transcribes routine pre-coded and identifiable alphanumeric data from source document and/or phone call into an automated system.
Operates phone system and/or alphanumeric keyboard for data entry.
Verifies work to ensure accuracy and completeness.
Records, posts, logs, enters, photocopies, and/or updates information or data.
Creates and maintains files.
May provide office support as necessary.

* Education and Typical Years of Experience
 High School diploma or equivalent.
0 - 1 year of related experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/5d9bf1bc647a464fac97dac2a038041b105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69455]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, WA, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Production Supervisor]]></title>
        <description><![CDATA[
Date
Nov 12 Req Number
CORP: HR: International HR 69456 Location
Manila - Makati City,NY Job Title
Production Supervisor




* Description
 Responsible for supervising a data entry operation consisting of one to three shifts that provide service and support functions to one or more tasks, projects, contracts, or division. Analyzes operational workflow to ensure quality, quantity, and efficiency standards are met or exceeded. Interacts with customers on a regular basis to determine needs or problems and provide appropriate, feasible solutions. An exempt supervisory position requiring extensive knowledge of technical, communication, and management skills and abilities. The Transaction Processing Supervisor serves as a primary contact for problem resolution and information gathering regarding work assignments. Incumbent oversees the daily workflow of a multi-shift data processing operation. Tasks are highly complex in value. Works under general supervision and has functional responsibility for one or more specific areas, projects, contracts, or divisions. Errors cause substantial delay, expense, and/or disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Supervises the daily operations of a multi-shift data entry operation.
Actively participates in hiring, developing, and reviewing employees and their performance.
Analyzes workflow and assignments to ensure operations run efficiently.
Assists and advises staff members in resolving problems and issues that arise with internal and external customers.
Meets with customers on a regular basis to determine needs or problems and implement solutions.

* Education and Typical Years of Experience
 BS/BA degree or equivalent work experience, preferably in computer science or related discipline.
6+ years of related experience, and some demonstrated supervisory/lead skills.


]]></description>
        <link><![CDATA[http://jcnlx.com/4622485014134695829ed7db74fd095c105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69456]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[QA Analyst (BlueCard)]]></title>
        <description><![CDATA[
Date
Nov 12 Req Number
CORP: HR: International HR 69457 Location
Manila - Makati City,NY Job Title
QA Analyst (BlueCard)




* Description
 Responsible for all activities involving quality assurance and compliance with applicable regulatory requirements; conducts audits and reviews/analyzes data and documentation. Errors at this level can cause delay, expense, and/or disruption.
Performs quality audits.
Assures compliance to specifications and standards, such as ISO regulations.
Applies company policies and procedures to resolve a variety of issues.


* Education and Typical Years of Experience
 May require a bachelor's degree in area of specialty and 2-5 years of experience in the field or in a related area.
Familiar with standard concepts, practices, and procedures within a particular field.


]]></description>
        <link><![CDATA[http://jcnlx.com/bbba619c2e85471980a0e190cb89f410105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69457]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Travel Representative]]></title>
        <description><![CDATA[
Date
Nov 12 Req Number
CORP: HR: International HR 69458 Location
Manila - Makati City,NY Job Title
Travel Representative




* Description
 Under general supervision, the incumbent will respond to non-routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform moderate tasks requiring comprehensive working knowledge of the Company's products and services and as necessary, will provide work leadership to lower-level staff members. This is a senior-level position requiring extensive experience in a call center operations environment.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures.
Gathers information from the caller to identify customer's needs and determine appropriate action.
Communicates appropriate options for resolution.
Investigates and attempts to resolve complaints.
Investigates and resolves problems escalated through lower-level staff members.
Uses a computer system to research/resolve inquiries and log customer calls.
Escalates more complex issues to Supervisor/Manager as necessary.


* Education and Typical Years of Experience
 High School diploma and/or equivalent experience and/or training.
3 - 5 years experience in a large-scale multi-function call center environment.


]]></description>
        <link><![CDATA[http://jcnlx.com/853d79795a6545bc8319eabe4220865e105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69458]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[IT Desktop Support]]></title>
        <description><![CDATA[
Date
Nov 12 Req Number
CORP: HR: International HR 69459 Location
Manila - Makati City,NY Job Title
IT Desktop Support




* Description
 This intermediate-level professional, is a fully qualified individual producer who applies a broad knowledge of technical concepts, practices and procedures. Duties require a variety of computing, data communication and telecommunication skills, familiarity with various diverse operating environments, applications and equipment, and will vary depending upon the end-user(s) serviced. The incumbent works under general supervision and errors at this level can cause delay, expense and/or disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Provides end-user technical support including, but not limited to, configuring hardware, performing hardware/software installations, troubleshooting and correcting H/W and S/W problems, and resolving day-to-day system problems for client/customer and/or ACS end-users.
Works on fairly complex assignments (and/or portions of larger, complex assignments).
Performs a full range of technical support activities.
Performs as a member of quick-response user-support team and generally works under deadlines, operating independently to resolve end-user problems.
Considerable end-user interface by phone and/or in-person.

* Education and Typical Years of Experience
 Associate's degree in a related field, or equivalent work experience.
Minimum of 3-5 years of related technical support experience


]]></description>
        <link><![CDATA[http://jcnlx.com/cbcd4909c33649edb061b6e9224ac00f105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69459]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Data Entry Operators]]></title>
        <description><![CDATA[
Date
Aug 31 Req Number
CORP: HR: International HR 68866 Location
Cebu Job Title
Data Entry Operators




* Description
 Responsible for physical composition and layout of documentation using desktop publishing software to produce high quality documents, which simulate typeset quality. Under general supervision, the incumbent will operate sophisticated computerized composition equipment and specialized software to produce final published-quality documents in a semi-production environment.  Tasks may range from low to high complexity and regularly require interpretation and judgment. Work typically is subject to working supervision and closely checked for errors.  Errors at this level typically may cause delay, expense and/or some disruption.

REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Imports documentation from word processing software and reformats to enhance design and composition characteristics.
Imports graphic images, edits and integrates with text.
May operate a digital scanner and edits material as necessary for format corrections.
Capable of manipulating text and graphics to accommodate a wide range of design specifications.
Maintains associated files and storage systems.


* Education and Typical Years of Experience
 High school or equivalent plus specialized training using desktop publishing software.
3 - 5 years related experience.
Significant knowledge of various types of equipment and software.
Demonstrated artistic and/or design capability and the ability to conceptualize desired results.


]]></description>
        <link><![CDATA[http://jcnlx.com/965e43f45fe34245b2278d6786947186105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-68866]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Cebu, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Technical Support Analyst]]></title>
        <description><![CDATA[
Date
Aug 31 Req Number
CORP: HR: International HR 68867 Location
Cebu Job Title
Technical Support Analyst




* Description
 A highly skilled, seasoned technician, the Technical Helpdesk Specialist applies a broad and in-depth working knowledge of information technology products and services to more complex assignments and assists more experienced staff in the application of technical concepts, practices and procedures. The incumbent may provide functional task leadership over a team of technicians. The incumbent generally is a member of (or may lead) a quick-response customer support team and works with clients over the phone to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues. The incumbent operates independently to provide prompt and professional Help Desk service through quick processing and prioritization of a variety of problems. Works under limited supervision and may perform task guidance to less experienced staff.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Ensures the most complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional/technical standards.
Troubleshoots hardware, software and/or network operating problems.
Briefs customers as well as management on the status of current resolution efforts and attends daily/weekly meetings.
Maintains daily logs, turnovers, reruns, and equipment malfunction reports to ensure the highest service levels are maintained.
Serves as technical advisor, providing front line telephone support for system users with complex issues by resolving or conferring with the appropriate technical or systems personnel.
Initiates tracking and reporting of maintenance, as well as recommends means for system improvement including procedural steps, increased training, and enhanced documentation.
Works in coordination with production support; gathers relevant information and updates the Help Desk as well as the customer on the advanced troubleshooting progress and potential business impact.
Serves as a mentor to lower level Technical Assistance Center Technicians providing guidance during the troubleshooting process, training on new products and assistance in the development of their skills.


* Education and Typical Years of Experience
 Associate's degree/MSCE certification or equivalent work experience in Help Desk, Call Center or customer service environments.
5-7 years progressively responsible experience, demonstrating in-depth working knowledge with a broad range of Help Desk, Call Center or customer service experience.
Strong demonstrated analytical and creative problem solving skills.
Good PC literacy.
Computer literate with proficiency in information systems and software applications.
Good customer service orientation and appreciation of role as ACS' representative.


]]></description>
        <link><![CDATA[http://jcnlx.com/b135b1621e944d50bb60c6e791d0ee78105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-68867]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Cebu, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Customer Care Specialists]]></title>
        <description><![CDATA[
Date
Aug 31 Req Number
CORP: HR: International HR 68869 Location
Makati City Job Title
Customer Care Specialists




* Description
 Under general supervision, the incumbent will respond to non-routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform moderate tasks requiring comprehensive working knowledge of the Company's products and services and as necessary, will provide work leadership to lower-level staff members. This is a senior-level position requiring extensive experience in a call center operations environment.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures.
Gathers information from the caller to identify customer's needs and determine appropriate action.
Communicates appropriate options for resolution.
Investigates and attempts to resolve complaints.
Investigates and resolves problems escalated through lower-level staff members.
Uses a computer system to research/resolve inquiries and log customer calls.
Escalates more complex issues to Supervisor/Manager as necessary.


* Education and Typical Years of Experience
 High School diploma and/or equivalent experience and/or training.
3 - 5 years experience in a large-scale multi-function call center environment.


]]></description>
        <link><![CDATA[http://jcnlx.com/6210ae2f015f4372bdc7f00e9fb4751e105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-68869]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Makati City, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Collections Specialists]]></title>
        <description><![CDATA[
Date
Aug 31 Req Number
CORP: HR: International HR 68870 Location
Makati City Job Title
Collections Specialists




* Description
 Under general supervision, the incumbent is responsible for collecting monies owed on large balanced delinquent medical accounts in an expeditious manner to ensure account resolution. May work on more complex accounts deferred by lower level team members. The incumbent assists patients by offering suggestions and information in regard to payment arrangements, and account disputes, also performs skip tracing and re-bills insurance companies when appropriate. Must possess the ability to work independently and have excellent customer service and communication skills, patience, flexibility and the assertiveness to achieve goals. The incumbent relies on instructions and pre-established guidelines to perform the functions of the job. Typically reports to a lead or supervisor.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Obtaining information necessary to facilitate receipt of payments from patients and insurance companies.
Submits necessary paperwork for claim processing.
Maintains accurate patient and insurance data (i.e., medical records, explanation of benefits, demographics, etc.).
Processes appropriate paperwork to patients, insurance companies, and clients, i.e., adjustments, transfers, change forms, etc.

* Education and Typical Years of Experience
 High School diploma and/or equivalent experience and/or training.
2+ year of experience in a hospital business collections environment.
Basic medical terminology, knowledge of CUBS.
Working knowledge and understanding of FDCPA, and state laws regarding collections.


]]></description>
        <link><![CDATA[http://jcnlx.com/a4cc4c4288364a2793cf6815f79bae3f105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-68870]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Makati City, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Insurance Representatives]]></title>
        <description><![CDATA[
Date
Aug 31 Req Number
CORP: HR: International HR 68871 Location
Cebu Job Title
Insurance Representatives




* Description
 Performs moderately complex billing and insurance claim research tasks to ensure account resolution.  The incumbent applies pre-established guidelines and exercises independent judgment to perform various billing, insurance claim and account resolution activities. Tasks include, research and collection of unpaid and denied insurance claims; secondary billing, contractual adjustments and appeals.  Works under general supervision and may provide task/project leadership to less experienced staff.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Research unpaid and denied insurance claims to facilitate the processing of claims and receipt of payments from insurance companies.
Submission of letters of appeal on denied insurance claims, completing adjustments and working series accounts
Maintenance of accurate patient and insurance data, i.e., medical records, explanation of benefits, demographics, etc.
Secures needed medical documentation required or requested to ensure account resolution.
Maintains appropriate records for area(s) of responsibility.
Monitors claims for missing information, authorization/control numbers.
Interacts with staff and customers to research and resolve less complex problems/issues.
Maintains billing/insurance logs.
Maintains confidentiality of all information in accordance with HIPPA.
Completes additional projects as assigned.

* Education and Typical Years of Experience
 High school diploma or equivalent.
2 to 5 years related experience in medical billing and insurance follow-up procedures.
Good analytical, organizational, and problem-solving skills.


]]></description>
        <link><![CDATA[http://jcnlx.com/1d8acb99471d43b8a6dc633c057e2a9d105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-68871]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Cebu, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Customer Care Representatives]]></title>
        <description><![CDATA[
Date
Sep 3 Req Number
CORP: HR: International HR 68888 Location
Makati City Job Title
Customer Care Representatives




* Description
 Under immediate supervision, the incumbent will respond to routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform routine tasks requiring working knowledge of the Company's products and services.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information from the caller to properly resolve the situation.
Communicates appropriate options for resolution.
Investigates and resolves complaints.
Refers non-routine inquiries and complaints to senior level Call Center Representatives.
Uses a computer system to research inquiries and log customer calls.

* Education and Typical Years of Experience
 High School diploma and/or equivalent experience and/or training.
No prior experience required.


]]></description>
        <link><![CDATA[http://jcnlx.com/de0d9193f3ff4c5bb8e11d9b4fd39822105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-68888]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Makati City, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Team Supervisors]]></title>
        <description><![CDATA[
Date
Sep 3 Req Number
CORP: HR: International HR 68889 Location
Makati City Job Title
Team Supervisors




* Description
 First level exempt supervisory position requiring comprehensive working knowledge of call center concepts, practices, and procedures. Serves as a primary contact for problem resolution and information gathering regarding customer complaints and work assignments. Works under general supervision and has functional responsibility for one or more specific areas, projects, or division. May work at client site(s). Typically reports to senior management.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Supervises the daily operations of call center activities performing customer-oriented telephone activities and various background operations duties.
Determines work schedules to ensure adequate coverage for customer inquiries.
Actively participates in hiring, developing, and reviewing employees and their performance.
Develops and monitors work guidance and performance measures to meet goals for delivery of service.
Monitors quality of service and responses provided through observation and monitoring of calls.
Assists and advises staff members in resolving problems and issues that arise with internal and external customers.
Reports to senior management on team accomplishments, achievements and productivity.
Keeps apprised of developments in field of expertise to ensure currency and makes recommendations to management to improve efficiency/effectiveness.

* Education and Typical Years of Experience
 Beyond High School or equivalent experience and/or training.
3+ year's experience in a large scale, complex, multi-function call center environment.
1+ years experience in a task lead or supervisory role.


]]></description>
        <link><![CDATA[http://jcnlx.com/cd938d4691e748d7a8f82454983821b0105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-68889]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Makati City, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Trainer]]></title>
        <description><![CDATA[
Date
Sep 3 Req Number
CORP: HR: International HR 68890 Location
Makati City Job Title
Trainer




* Description
 An intermediate-level professional, the Learning & Development Specialist is a fully competent, individual producer who applies a broad knowledge of training concepts, practices and procedures; facilitates training. Incumbents are competent to work on efforts of moderate complexity and perform a range of analytical and/or high level administrative activities. The incumbent generally works under deadlines and may handle heavy workloads, operating with only general supervision.  Provides functional and project leadership to less experienced staff on an as needed basis.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Provides professional and high level administrative support during the development and delivery of training programs for skills, technical, management and staff development training.
Provides input to newly developed and pre-existing training materials to ensure business unit or group training needs are met. Provides input to training methodology and recommends revisions/additions as required.
Provides assistance to more senior staff in the evaluation and determination of business unit or group training needs. May interface with management to ascertain and document training needs.
Provides oversight and coordination to lower level staff to ensure the timely and accurate production of applicable training materials.
Works with vendors and other third party sources (i.e., colleges, universities) to coordinate technical or professional training offerings.
Compiles data and provides reports and analyses of a more complex and less routine nature.
Provides guidance to and assists in the training of less experienced staff as required.


* Education and Typical Years of Experience
 Associate's degree in a related field, or equivalent work experience.
Minimum of 3-5 years training or related industry experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/f33a60eba6464ce991aed7a79a764eb5105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-68890]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Makati City, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Strategic Business Unit Manager]]></title>
        <description><![CDATA[
Date
Sep 3 Req Number
CORP: HR: International HR 68891 Location
Makati City Job Title
Strategic Business Unit Manager




* Description
 Acts as the principal client contact by managing the operations for a less complex service area or smaller multiple service areas with modest revenue generation. This includes profit and loss (P&L) accountability, resource allocation, problem resolution and budgetary efforts. Reviews and resolves issues affecting Company compliance, legal requirements and customer/Company objectives. Provides interpretation of data and advice to management. This senior-level management position requires strong technical, communication and management skills and extensive experience in overall administration/management functions, concepts and practices. Incumbent serves as a primary contact for problem resolution and information/data gathering. Incumbent possesses and applies a strong knowledge of Company policies and procedures to difficult assignments. Tasks are of an advanced, non-routine nature. Works under limited supervision and has functional responsibility for one or more specific areas, projects, contracts or divisions. Incumbents may have domestic or off-shore responsibility based on complexity or size of service area. Errors cause substantial delay, expense, and/or disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Directs and manages various daily operations of administrative/management or technical staff for one or more specialized functional areas within a given service area or smaller multiple service areas with modest revenue levels, to ensure performance standards are met/client and project commitments adhered to.
Assumes P&L responsibility for assigned clients/projects; develops budget and cost estimates and manages project/contract demands consistent with budget projections.
Determines resources allocation levels to meet project/contract commitments.
Analyzes workflow and assignments to ensure efficient/cost effective operations; develops/implements process, program or service improvements to meet such needs.
Advises staff members in resolving problems and issues that arise with internal and external customers.
Coordinates/participates in the completion of all production standards and/or makes recommendations for improvements in overall production.
Partners with senior staff in developing and marketing new client programs/service offerings as required.
Develops and/or participates in technical presentations on behalf of a given effort or related service offering.
Completes special projects as assigned.
Maintains awareness of development in field of expertise to ensure skill set/knowledge base remain current

* Education and Typical Years of Experience
 Bachelor's degree in related field or equivalent experience.
5+ years progressively responsible related experience in administration, project management and/or accounting of technical/professional services.
Minimum of 2 years experience in successful task lead or supervisory role.


]]></description>
        <link><![CDATA[http://jcnlx.com/f6794b2375e0483b8ba49d8c807ee069105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-68891]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Makati City, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Quality Assurance Analyst]]></title>
        <description><![CDATA[
Date
Sep 3 Req Number
CORP: HR: International HR 68892 Location
Makati City Job Title
Quality Assurance Analyst




* Description
 Serves as functional team lead providing guidance and leadership to lower-level staff members in a customer-oriented call center environment. Distributes and balances the workload among staff members in accordance with established requirements. Provides on-the-job training. A non-exempt paraprofessional position requiring in-depth knowledge of call center operations in order to effectively give functional direction to lower-level staff. The lead position applies comprehensive knowledge of concepts and practices in performing complex functions, and assists other staff members with problems or questions. Works under general supervision. Typically reports to a supervisor or manager. May work at client site(s).
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Reviews and monitors incoming telephone inquiries regarding products and services. Ensures that teams or groups are performing and meeting the customer's needs in a timely manner.
Monitors and assists staff members in the daily operation aspects of the department including keeping in touch with the status and progress of work and makes day-to-day adjustments in accordance with established priorities.
Ensures adequate phone coverage, and shifting escalated calls to personnel to assure resolution to problems.
Maintains a focus on team building and motivating staff members towards providing quality customer service both internally and externally.
Provides assistance, training, and troubleshooting support to lower-level staff members in accordance with established practices and procedures.
Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.

* Education and Typical Years of Experience
 High School diploma or equivalent experience and/or training. Associate degree preferred.
5 - 7 years experience in a large-scale multi-function call center environment.


]]></description>
        <link><![CDATA[http://jcnlx.com/dae617eb0db24a31b13135c3555bf115105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-68892]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Makati City, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Research Associates]]></title>
        <description><![CDATA[
Date
Sep 3 Req Number
CORP: HR: International HR 68897 Location
Makati City Job Title
Research Associates




* Description
 Provides administrative assistance in support of on site-project management, financial and/or engineering efforts and/or coordination of complex contract, program or project tasks. The assistant is a non-exempt paraprofessional who possesses basic knowledge of project management and administrative support concepts. Knowledge is normally acquired through on-the-job and/or vocational education. Position is typically used as: developmental level for transition from simple administrative tasks to more professional levels; customer service, or administrative project management support. Incumbents are capable of performing a broad range of administrative or paraprofessional support tasks, referring to established policy and precedent. Work is generally done under immediate supervision and is closely monitored; tasks are typically routine and/or repetitive in nature.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Administers system for contract accounting and reporting; produces contract/project billings; generates mailings, project reporting and associated updates.
Compiles data for analysis and reporting on project status/requirements and billing and may perform simple analysis.
Responds to client request for data/assistance.
May prepare correspondence to inform clients and designated personnel of findings and recommendations.
Assists senior staff in maintaining various records required to track costs and/or performance.
May assist senior staff in estimating materials, equipment, production costs, performance requirements and delivery schedules.
Performs routine office support tasks as necessary, including, but not limited to, maintaining hard copy and/or database files, sorting/distributing mail.


* Education and Typical Years of Experience
 Completion of High School or GED or equivalent related work experience; Associates degree in related field is preferred.
Minimum of 1 year of related experience in project support and/or management (e.g., project management concepts, practices, and procedures including basic accounting, claims processing, purchasing, contract administration, general administration, etc.
Basic PC literacy and knowledge of project related database management and spreadsheet software.


]]></description>
        <link><![CDATA[http://jcnlx.com/f2630a46dc394b96b397405a68ba1c9c105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-68897]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Makati City, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Data Entry Operators]]></title>
        <description><![CDATA[
Date
Aug 31 Req Number
CORP: HR: International HR 68864 Location
Cebu Job Title
Data Entry Operators




* Description
 Provides data entry and verification support to a task, project, contract, or division by operating data entry equipment to code, format, and transcribe data from a source document and/or phone call into a form suitable for storing, retrieving, processing, and manipulating within an automated system. May enter data into formatted or unformatted screens and/or documents. An entry-level clerical support position requiring familiarity with data entry and keyboard functions. The Data Management Assistant performs routine data entry functions and assists with simple formatting tasks following established policies. Works under immediate supervision and work is closely checked.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Transcribes routine pre-coded and identifiable alphanumeric data from source document and/or phone call into an automated system.
Operates phone system and/or alphanumeric keyboard for data entry.
Verifies work to ensure accuracy and completeness.
Records, posts, logs, enters, photocopies, and/or updates information or data.
Creates and maintains files.
May provide office support as necessary.

* Education and Typical Years of Experience
 High School diploma or equivalent.
0 - 1 year of related experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/283c4faf8d1341279d716a124bfd69fc105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-68864]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Cebu, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Data Entry Operators]]></title>
        <description><![CDATA[
Date
Aug 31 Req Number
CORP: HR: International HR 68863 Location
Cebu Job Title
Data Entry Operators




* Description
 Responsible for physical composition and layout of documentation using desktop publishing software to produce high quality documents, which simulate typeset quality. Under general supervision, the incumbent will operate sophisticated computerized composition equipment and specialized software to produce final published-quality documents in a semi-production environment.  Tasks may range from low to high complexity and regularly require interpretation and judgment. Work typically is subject to working supervision and closely checked for errors.  Errors at this level typically may cause delay, expense and/or some disruption.

REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Imports documentation from word processing software and reformats to enhance design and composition characteristics.
Imports graphic images, edits and integrates with text.
May operate a digital scanner and edits material as necessary for format corrections.
Capable of manipulating text and graphics to accommodate a wide range of design specifications.
Maintains associated files and storage systems.


* Education and Typical Years of Experience
 High school or equivalent plus specialized training using desktop publishing software.
3 - 5 years related experience.
Significant knowledge of various types of equipment and software.
Demonstrated artistic and/or design capability and the ability to conceptualize desired results.


]]></description>
        <link><![CDATA[http://jcnlx.com/356a342d954e498a9d7331110779841c105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-68863]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Cebu, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Data Entry Operators]]></title>
        <description><![CDATA[
Date
Aug 31 Req Number
CORP: HR: International HR 68862 Location
Cebu Job Title
Data Entry Operators




* Description
 Responsible for physical composition and layout of documentation using desktop publishing software to produce high quality documents, which simulate typeset quality. Under general supervision, the incumbent will operate sophisticated computerized composition equipment and specialized software to produce final published-quality documents in a semi-production environment.  Tasks may range from low to high complexity and regularly require interpretation and judgment. Work typically is subject to working supervision and closely checked for errors.  Errors at this level typically may cause delay, expense and/or some disruption.

REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Imports documentation from word processing software and reformats to enhance design and composition characteristics.
Imports graphic images, edits and integrates with text.
May operate a digital scanner and edits material as necessary for format corrections.
Capable of manipulating text and graphics to accommodate a wide range of design specifications.
Maintains associated files and storage systems.


* Education and Typical Years of Experience
 High school or equivalent plus specialized training using desktop publishing software.
3 - 5 years related experience.
Significant knowledge of various types of equipment and software.
Demonstrated artistic and/or design capability and the ability to conceptualize desired results.


]]></description>
        <link><![CDATA[http://jcnlx.com/44c11a3569bc4543a6a24d88ba300d2e105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-68862]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Cebu, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Data Entry Operators]]></title>
        <description><![CDATA[
Date
Aug 31 Req Number
CORP: HR: International HR 68861 Location
Cebu Job Title
Data Entry Operators




* Description
 Responsible for physical composition and layout of documentation using desktop publishing software to produce high quality documents, which simulate typeset quality. Under general supervision, the incumbent will operate sophisticated computerized composition equipment and specialized software to produce final published-quality documents in a semi-production environment.  Tasks may range from low to high complexity and regularly require interpretation and judgment. Work typically is subject to working supervision and closely checked for errors.  Errors at this level typically may cause delay, expense and/or some disruption.

REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Imports documentation from word processing software and reformats to enhance design and composition characteristics.
Imports graphic images, edits and integrates with text.
May operate a digital scanner and edits material as necessary for format corrections.
Capable of manipulating text and graphics to accommodate a wide range of design specifications.
Maintains associated files and storage systems.


* Education and Typical Years of Experience
 High school or equivalent plus specialized training using desktop publishing software.
3 - 5 years related experience.
Significant knowledge of various types of equipment and software.
Demonstrated artistic and/or design capability and the ability to conceptualize desired results.


]]></description>
        <link><![CDATA[http://jcnlx.com/34b944fdf5014f0698d65fc5fc37488d105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-68861]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Cebu, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Data Entry Operators]]></title>
        <description><![CDATA[
Date
Aug 31 Req Number
CORP: HR: International HR 68860 Location
Cebu Job Title
Data Entry Operators




* Description
 Responsible for physical composition and layout of documentation using desktop publishing software to produce high quality documents, which simulate typeset quality. Under general supervision, the incumbent will operate sophisticated computerized composition equipment and specialized software to produce final published-quality documents in a semi-production environment.  Tasks may range from low to high complexity and regularly require interpretation and judgment. Work typically is subject to working supervision and closely checked for errors.  Errors at this level typically may cause delay, expense and/or some disruption.

REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Imports documentation from word processing software and reformats to enhance design and composition characteristics.
Imports graphic images, edits and integrates with text.
May operate a digital scanner and edits material as necessary for format corrections.
Capable of manipulating text and graphics to accommodate a wide range of design specifications.
Maintains associated files and storage systems.


* Education and Typical Years of Experience
 High school or equivalent plus specialized training using desktop publishing software.
3 - 5 years related experience.
Significant knowledge of various types of equipment and software.
Demonstrated artistic and/or design capability and the ability to conceptualize desired results.


]]></description>
        <link><![CDATA[http://jcnlx.com/0c0d2b85f82a40e1873b9fa96afda196105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-68860]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Cebu, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Data Entry Operators]]></title>
        <description><![CDATA[
Date
Aug 31 Req Number
CORP: HR: International HR 68859 Location
Cebu Job Title
Data Entry Operators




* Description
 Responsible for physical composition and layout of documentation using desktop publishing software to produce high quality documents, which simulate typeset quality. Under general supervision, the incumbent will operate sophisticated computerized composition equipment and specialized software to produce final published-quality documents in a semi-production environment.  Tasks may range from low to high complexity and regularly require interpretation and judgment. Work typically is subject to working supervision and closely checked for errors.  Errors at this level typically may cause delay, expense and/or some disruption.

REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Imports documentation from word processing software and reformats to enhance design and composition characteristics.
Imports graphic images, edits and integrates with text.
May operate a digital scanner and edits material as necessary for format corrections.
Capable of manipulating text and graphics to accommodate a wide range of design specifications.
Maintains associated files and storage systems.


* Education and Typical Years of Experience
 High school or equivalent plus specialized training using desktop publishing software.
3 - 5 years related experience.
Significant knowledge of various types of equipment and software.
Demonstrated artistic and/or design capability and the ability to conceptualize desired results.


]]></description>
        <link><![CDATA[http://jcnlx.com/5b50c355ab3b4352be7994d166907cdc105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-68859]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Cebu, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Data Entry Operators]]></title>
        <description><![CDATA[
Date
Aug 31 Req Number
CORP: HR: International HR 68858 Location
Cebu Job Title
Data Entry Operators




* Description
 Responsible for physical composition and layout of documentation using desktop publishing software to produce high quality documents, which simulate typeset quality. Under general supervision, the incumbent will operate sophisticated computerized composition equipment and specialized software to produce final published-quality documents in a semi-production environment.  Tasks may range from low to high complexity and regularly require interpretation and judgment. Work typically is subject to working supervision and closely checked for errors.  Errors at this level typically may cause delay, expense and/or some disruption.

REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Imports documentation from word processing software and reformats to enhance design and composition characteristics.
Imports graphic images, edits and integrates with text.
May operate a digital scanner and edits material as necessary for format corrections.
Capable of manipulating text and graphics to accommodate a wide range of design specifications.
Maintains associated files and storage systems.


* Education and Typical Years of Experience
 High school or equivalent plus specialized training using desktop publishing software.
3 - 5 years related experience.
Significant knowledge of various types of equipment and software.
Demonstrated artistic and/or design capability and the ability to conceptualize desired results.


]]></description>
        <link><![CDATA[http://jcnlx.com/be9c7f0065c245dbb49b956ad2258a7d105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-68858]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Cebu, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Data Entry Operators]]></title>
        <description><![CDATA[
Date
Aug 31 Req Number
CORP: HR: International HR 68857 Location
Cebu Job Title
Data Entry Operators




* Description
 Responsible for physical composition and layout of documentation using desktop publishing software to produce high quality documents, which simulate typeset quality. Under general supervision, the incumbent will operate sophisticated computerized composition equipment and specialized software to produce final published-quality documents in a semi-production environment.  Tasks may range from low to high complexity and regularly require interpretation and judgment. Work typically is subject to working supervision and closely checked for errors.  Errors at this level typically may cause delay, expense and/or some disruption.

REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Imports documentation from word processing software and reformats to enhance design and composition characteristics.
Imports graphic images, edits and integrates with text.
May operate a digital scanner and edits material as necessary for format corrections.
Capable of manipulating text and graphics to accommodate a wide range of design specifications.
Maintains associated files and storage systems.


* Education and Typical Years of Experience
 High school or equivalent plus specialized training using desktop publishing software.
3 - 5 years related experience.
Significant knowledge of various types of equipment and software.
Demonstrated artistic and/or design capability and the ability to conceptualize desired results.


]]></description>
        <link><![CDATA[http://jcnlx.com/15f02589159a4e8c8af7ccafa8534f30105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-68857]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Cebu, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Travel Representatives (Tier 2)]]></title>
        <description><![CDATA[
Date
Aug 31 Req Number
CORP: HR: International HR 68856 Location
Makati City Job Title
Travel Representatives (Tier 2)




* Description
 Under general supervision, the incumbent will respond to non-routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform moderate tasks requiring comprehensive working knowledge of the Company's products and services and as necessary, will provide work leadership to lower-level staff members. This is a senior-level position requiring extensive experience in a call center operations environment.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures.
Gathers information from the caller to identify customer's needs and determine appropriate action.
Communicates appropriate options for resolution.
Investigates and attempts to resolve complaints.
Investigates and resolves problems escalated through lower-level staff members.
Uses a computer system to research/resolve inquiries and log customer calls.
Escalates more complex issues to Supervisor/Manager as necessary.


* Education and Typical Years of Experience
 High School diploma and/or equivalent experience and/or training.
3 - 5 years experience in a large-scale multi-function call center environment.


]]></description>
        <link><![CDATA[http://jcnlx.com/8640687e2bbe4bcf84609e95cfa3266a105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-68856]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Makati City, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Workforce Analyst]]></title>
        <description><![CDATA[Date
Aug 31 Req Number
CORP: HR: International HR 68855 Location
Makati City Job Title
Workforce Analyst




* Description
 Under general supervision, the incumbent is required to coordinate the successful and timely delivery of all Call Center operations and services to assigned internal clients, such delivery being fully consistent with the company's performance vision for contracted external clients. Responsible for the timely reporting, escalation and resolution of day-to-day operational problems that can or do adversely affect customer service delivery; for tracking and reporting the status of planned, in-process and completed internal client initiatives; and for the oversight and facilitation of ad hoc projects undertaken in support of one-time client initiatives or established client business goals.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Serves as the Call Center representative in scheduled meetings with assigned internal clients, securing technical participation and support when necessary.
Coordinates Call Center Operations service delivery activities with assigned internal clients, serving as the internal client's advocate within the organization.
Serves as the primary point of contact with assigned internal clients for planning, project initiation and problem escalation.
Utilizes the capabilities of Call Center software to assure the timely and successful resolution of internal client problems and service requests.
Reviews processing results, problem logs and service requests with the internal client as often as necessary to verify satisfaction with service delivery.
Summarizes and deliver in a timely and accurate fashion all inputs needed to satisfy monthly internal client reporting requirements.
Solicits client support for internal projects needed to maintain operating production environment for assigned internal clients.
Manages ad hoc technical projects requested by assigned internal clients.
Conducts meetings and interact with all levels of Call Center Operations management as needed to communicate plans and establish or affirm priorities.


* Education and Typical Years of Experience
 Bachelor's degree or equivalent experience
5+ years of directly related experience, particularly in the areas of Call Center operations, project planning and coordination, meeting coordination and problem/change management.
Communicate effectively with personnel from all levels of the organization, both verbally and in writing.
Manage cross-functional project teams and personnel in remote geographic locations.
Balance a client service orientation with support for the financial goals of the business.


]]></description>
        <link><![CDATA[http://jcnlx.com/5203a7a6980143eb831476710ce89aec105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-68855]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Makati City, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Travel Representatives]]></title>
        <description><![CDATA[
Date
Aug 31 Req Number
CORP: HR: International HR 68854 Location
Makati City Job Title
Travel Representatives




* Description
 Under immediate supervision, the incumbent will respond to routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform routine tasks requiring working knowledge of the Company's products and services.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information from the caller to properly resolve the situation.
Communicates appropriate options for resolution.
Investigates and resolves complaints.
Refers non-routine inquiries and complaints to senior level Call Center Representatives.
Uses a computer system to research inquiries and log customer calls.

* Education and Typical Years of Experience
 High School diploma and/or equivalent experience and/or training.
No prior experience required.


]]></description>
        <link><![CDATA[http://jcnlx.com/fdbe28ebd9b34482b564492fed614358105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-68854]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Makati City, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Network Adminstrator]]></title>
        <description><![CDATA[
Date
Oct 30 Req Number
CORP: HR: International HR 69325 Location
Cebu,NY Job Title
Network Adminstrator




* Description
 An intermediate-level professional, the Infrastructure Management Analyst is a fully qualified individual contributor who applies a broad knowledge of systems programming/analysis concepts, practices and procedures. Incumbents are competent to work on fairly complex assignments (and/or portions of more large, complex systems) and perform a standard range of system operations activities. The incumbent generally works under deadlines and is capable of handling heavy workloads, operating with only general supervision, although errors at this level can cause delay, expense and/or disruption. May provide functional guidance to less experienced staff. Provides functional and technical expertise to formulate computer system scope and objectives develops and/or modifies procedures to solve problems using information systems. Prepares documentation for computer operations/programs sequencing, performs multiple software functions and supports hardware platforms. Assignments are in technical, scientific and business functional areas.
REPESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Analyzes, modifies and/or designs computer programs across mainframe, midrange, client server and desktop platforms, to ensure user requirements/program objectives are met.
Develops documentation including the use of flowcharts, project specifications, diagrams to translate user requirements into programming language; develops/modifies illustrations of program sequences necessary to meet user requirements.
Analyzes new and existing vendor software; provides installation, maintenance and customization of vendor software as required.
Develops and recommends alternative programming approaches to realize desired specifications and/or enhancements based on user requirements. Performs feasibility studies, life cycle analysis and/or cost/benefit studies.
Consults with end user to identify current operations procedures and clarify program objectives.
Monitors computer program performance to detect errors; applies testing procedures/methodologies (e.g., diagnostic software) and provides interpretation of data.
Provides input during client strategic planning (as required) as part of technical expertise.
May provide guidance to and assist in the training of less experienced staff; provides hardware/software training as required.
Maintains industry/technical knowledge base and facilitates/maintains industry relationships.


* Education and Typical Years of Experience
 A Bachelor's degree in a related technical field or equivalent work experience.
Minimum 3-5 years of progressively responsible related technical experience, including at least 1year computer/systems design experience in a large-scale computer/systems environment and at least 6 months software installation, maintenance and customization experience.
Proficiency using personal computer and associated work station/computer-assisted tools, etc.
Demonstrates commitment to providing customer-focused quality service.


]]></description>
        <link><![CDATA[http://jcnlx.com/b1fc11ce98c547acabe768e0cf1718f3105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69325]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Cebu, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Senior Network Administrator]]></title>
        <description><![CDATA[
Date
Oct 30 Req Number
CORP: HR: International HR 69326 Location
Manila - Makati City,NY Job Title
Senior Network Administrator




* Description
 A senior-level professional, the Infrastructure Management Sr. Analyst is a fully qualified individual contributor who applies an in-depth knowledge of systems programming/analysis concepts, practices and procedures. Incumbents are competent to work on complex assignments (including large/complex systems) and perform a full range of system operations activities. The incumbent generally works under deadlines and is capable of handling heavy workloads, operating with limited supervision; errors at this level can cause delay, expense and/or disruption. Provides functional guidance to less experienced staff. Provides functional and technical expertise to formulate computer system scope and objectives develops and/or modifies procedures to solve problems using information systems. Prepares detailed documentation for computer operations/programs sequencing, performs multiple software functions and supports hardware platforms. Assignments are in technical, scientific and business functional areas.
REPESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Analyzes, modifies and/or designs complex computer programs across mainframe, midrange, client server and desktop platforms, to ensure user requirements/program objectives are met.
Develops detailed documentation including the use of flowcharts, project specifications, diagrams to translate user requirements into programming language; develops/modifies illustrations of program sequences necessary to meet user requirements.
Analyzes new and existing vendor software; provides installation, maintenance and customization of vendor software as required.
Develops and recommends alternative programming approaches to realize desired specifications and/or enhancements based on user requirements. Performs feasibility studies, life cycle analysis and/or cost/benefit studies.
Consults with end user to identify current operations procedures and clarify program objectives.
Monitors computer program performance to detect errors; applies testing procedures/methodologies (e.g., diagnostic software) and provides interpretation of data.
Provides input during client strategic planning as required as part of technical expertise.
May provide guidance to and assist in the training of less experienced staff; provides hardware/software training as required.
Maintain expert level industry/technical knowledge base and facilitates/maintains industry relationships.


* Education and Typical Years of Experience
 A Bachelor's degree in a related technical field or equivalent work experience.
Minimum 5-7 years of progressively responsible related technical experience, including at least 2 years computer/systems design experience in a large-scale computer/systems environment and at least 1 month software installation, maintenance and customization experience.
Proficiency using personal computer and associated work station/computer-assisted tools, etc.


]]></description>
        <link><![CDATA[http://jcnlx.com/02b7915046cc4b2e8ab14dd6dcef4f41105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69326]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Data Entry Operator]]></title>
        <description><![CDATA[
Date
Oct 31 Req Number
CORP: HR: International HR 69331 Location
Cebu,NY Job Title
Data Entry Operator




* Description
 Provides data entry and verification support to a task, project, contract, or division by operating data entry equipment to code, format, and transcribe data from a source document and/or phone call into a form suitable for storing, retrieving, processing, and manipulating within an automated system. May enter data into formatted or unformatted screens and/or documents. An entry-level clerical support position requiring familiarity with data entry and keyboard functions. The Data Management Assistant performs routine data entry functions and assists with simple formatting tasks following established policies. Works under immediate supervision and work is closely checked.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Transcribes routine pre-coded and identifiable alphanumeric data from source document and/or phone call into an automated system.
Operates phone system and/or alphanumeric keyboard for data entry.
Verifies work to ensure accuracy and completeness.
Records, posts, logs, enters, photocopies, and/or updates information or data.
Creates and maintains files.
May provide office support as necessary.

* Education and Typical Years of Experience
 High School diploma or equivalent.
0 - 1 year of related experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/543e9fd4347c4561aa8b8ca0718478c9105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69331]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Cebu, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Customer Service Representative]]></title>
        <description><![CDATA[
Date
Nov 7 Req Number
CORP: HR: International HR 69403 Location
Manila - Makati City,NY Job Title
Customer Service Representative




* Description
 Under general supervision, the incumbent will respond to non-routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform moderate tasks requiring comprehensive working knowledge of the Company's products and services and as necessary, will provide work leadership to lower-level staff members. This is a senior-level position requiring extensive experience in a call center operations environment.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures.
Gathers information from the caller to identify customer's needs and determine appropriate action.
Communicates appropriate options for resolution.
Investigates and attempts to resolve complaints.
Investigates and resolves problems escalated through lower-level staff members.
Uses a computer system to research/resolve inquiries and log customer calls.
Escalates more complex issues to Supervisor/Manager as necessary.


* Education and Typical Years of Experience
 High School diploma and/or equivalent experience and/or training.
3 - 5 years experience in a large-scale multi-function call center environment.


]]></description>
        <link><![CDATA[http://jcnlx.com/e300d9c7a40148eeb26c08d31dda8bbb105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69403]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[AP Invoice Resolution Processing Supervisor]]></title>
        <description><![CDATA[
Date
Nov 8 Req Number
CORP: HR: International HR 69413 Location
Manila - Makati City,NY Job Title
AP Invoice Resolution Processing Supervisor




* Description
 Performs advanced accounting tasks, providing specialized analyses and troubleshooting in one or more specialized functions. Responsible for overseeing daily operations for one or more specific areas, projects, contracts, or divisions. Reviews and approves invoices, balance sheets, and journal entries. This senior-level exempt position requires comprehensive knowledge of accounting concepts, practices and procedures. A fully qualified professional, the incumbent applies concepts in performing advanced accounting functions to solve problems of a non-routine nature. May require creative application to unique situations. In addition, reviews and approves the work of lower level staff. Works under general supervision and errors cause delay, expense, and/or disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Supervises, guides, trains, assists, and reviews the work of lower level accounting staff within specific area.
Ensures staff meets deadlines.
Prepares and analyzes financial statements and monthly reports.
Prepares, reviews, and approves journal entries, general ledger transactions, travel requirements, payroll, expense reports, time reports, invoices, balance sheet reconciliation, or margin trend analysis.
Interacts with staff and customers to research and resolve problems.
Responds to questions or requests for information from VP's, project managers, or other internal staff on a regular basis.
Reviews contract billing abstracts to ensure compliance with contractual requirements.
Recommends solutions for improving accounting processes.
Writes, reviews, and assists with finalizing internal procedures.
Completes additional projects as assigned.


* Education and Typical Years of Experience
 BS/BA degree or equivalent in accounting, business, finance or related field.
Minimum of 6 years related experience, with demonstrated supervisory skills.


]]></description>
        <link><![CDATA[http://jcnlx.com/5bbdf4a10ec848188d4b66854d166867105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69413]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[AP Freight Processing Tier 2]]></title>
        <description><![CDATA[
Date
Nov 8 Req Number
CORP: HR: International HR 69414 Location
Manila - Makati City,NY Job Title
AP Freight Processing Tier 2




* Description
 Performs a variety of clerical accounting tasks in support of a contract or an area(s) within the accounting department such as payroll, accounts payable/accounts receivable, or fixed assets. Tasks may include verifying and keying data into an automated system, file maintenance, journal entries, and general record keeping. This senior-level clerical position requires familiarity with accounting practices and procedures as well as experience and knowledge of organizational policies and practices. Incumbent performs routine clerical accounting functions, following established procedures. Works under general supervision and work is closely checked.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Processes, verifies, and audits various documents such as invoices, expense reports, journal entries, time reports, purchase orders; researches and interprets discrepancies; maintains related logs and records.
Reconciles various ledger accounts and reports. Balances accounts involving multiple items and different sources of data.
Investigates problems with accounts, reports, and documentation requiring knowledge of the sources and compilation process.
Reviews, processes, and keys invoices, expense reports, time reports, purchase orders, inventory logs into an automated system.
Reconciles accounts with general ledger; prepares balance sheet reconciliation and clears exception items.
Responds to routine questions concerning area of responsibility.
May prepare unit price invoices or assist in drafting and reconciliation of more complex invoices.
May provide office support as necessary.

* Education and Typical Years of Experience
 High School diploma or equivalent.
3 - 5 years related experience; may substitute AS degree in Accounting for 2 years work experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/2daa2af55b294f2ca8b11096ff7e2626105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69414]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Accounts Receivable/Cash Applier Tier 3]]></title>
        <description><![CDATA[
Date
Nov 8 Req Number
CORP: HR: International HR 69415 Location
Manila - Makati City,NY Job Title
Accounts Receivable/Cash Applier Tier 3




* Description
 Performs a variety of clerical accounting tasks in support of a contract or an area(s) within the accounting department such as payroll, accounts payable/accounts receivable, or fixed assets. Tasks may include verifying and keying data into an automated system, file maintenance, journal entries, and general record keeping. This senior-level clerical position requires familiarity with accounting practices and procedures as well as experience and knowledge of organizational policies and practices. Incumbent performs routine clerical accounting functions, following established procedures. Works under general supervision and work is closely checked.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Processes, verifies, and audits various documents such as invoices, expense reports, journal entries, time reports, purchase orders; researches and interprets discrepancies; maintains related logs and records.
Reconciles various ledger accounts and reports. Balances accounts involving multiple items and different sources of data.
Investigates problems with accounts, reports, and documentation requiring knowledge of the sources and compilation process.
Reviews, processes, and keys invoices, expense reports, time reports, purchase orders, inventory logs into an automated system.
Reconciles accounts with general ledger; prepares balance sheet reconciliation and clears exception items.
Responds to routine questions concerning area of responsibility.
May prepare unit price invoices or assist in drafting and reconciliation of more complex invoices.
May provide office support as necessary.

* Education and Typical Years of Experience
 High School diploma or equivalent.
3 - 5 years related experience; may substitute AS degree in Accounting for 2 years work experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/f88407f1edb84304baa33a17fb9af897105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69415]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Accounts Receivable/Cash Applier SAP Tier 3]]></title>
        <description><![CDATA[
Date
Nov 8 Req Number
CORP: HR: International HR 69416 Location
Manila - Makati City,NY Job Title
Accounts Receivable/Cash Applier SAP Tier 3




* Description
 Performs a variety of clerical accounting tasks in support of a contract or an area(s) within the accounting department such as payroll, accounts payable/accounts receivable, or fixed assets. Tasks may include verifying and keying data into an automated system, file maintenance, journal entries, and general record keeping. This senior-level clerical position requires familiarity with accounting practices and procedures as well as experience and knowledge of organizational policies and practices. Incumbent performs routine clerical accounting functions, following established procedures. Works under general supervision and work is closely checked.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Processes, verifies, and audits various documents such as invoices, expense reports, journal entries, time reports, purchase orders; researches and interprets discrepancies; maintains related logs and records.
Reconciles various ledger accounts and reports. Balances accounts involving multiple items and different sources of data.
Investigates problems with accounts, reports, and documentation requiring knowledge of the sources and compilation process.
Reviews, processes, and keys invoices, expense reports, time reports, purchase orders, inventory logs into an automated system.
Reconciles accounts with general ledger; prepares balance sheet reconciliation and clears exception items.
Responds to routine questions concerning area of responsibility.
May prepare unit price invoices or assist in drafting and reconciliation of more complex invoices.
May provide office support as necessary.

* Education and Typical Years of Experience
 High School diploma or equivalent.
3 - 5 years related experience; may substitute AS degree in Accounting for 2 years work experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/8034dcf1b053428aa46b470796686c38105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69416]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[AP Vendor Maintenance Tier 2]]></title>
        <description><![CDATA[
Date
Nov 8 Req Number
CORP: HR: International HR 69417 Location
Manila - Makati City,NY Job Title
AP Vendor Maintenance Tier 2




* Description
 Performs a variety of clerical accounting tasks in support of a contract or an area(s) within the accounting department such as payroll, accounts payable/accounts receivable, or fixed assets. Tasks may include verifying and keying data into an automated system, file maintenance, journal entries, and general record keeping. This senior-level clerical position requires familiarity with accounting practices and procedures as well as experience and knowledge of organizational policies and practices. Incumbent performs routine clerical accounting functions, following established procedures. Works under general supervision and work is closely checked.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Processes, verifies, and audits various documents such as invoices, expense reports, journal entries, time reports, purchase orders; researches and interprets discrepancies; maintains related logs and records.
Reconciles various ledger accounts and reports. Balances accounts involving multiple items and different sources of data.
Investigates problems with accounts, reports, and documentation requiring knowledge of the sources and compilation process.
Reviews, processes, and keys invoices, expense reports, time reports, purchase orders, inventory logs into an automated system.
Reconciles accounts with general ledger; prepares balance sheet reconciliation and clears exception items.
Responds to routine questions concerning area of responsibility.
May prepare unit price invoices or assist in drafting and reconciliation of more complex invoices.
May provide office support as necessary.

* Education and Typical Years of Experience
 High School diploma or equivalent.
3 - 5 years related experience; may substitute AS degree in Accounting for 2 years work experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/15f715df2bd6467097f9b62494166f73105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69417]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[AP Vendor Maintenance Tier 3]]></title>
        <description><![CDATA[
Date
Nov 8 Req Number
CORP: HR: International HR 69418 Location
Manila - Makati City,NY Job Title
AP Vendor Maintenance Tier 3




* Description
 Performs a variety of clerical accounting tasks in support of a contract or an area(s) within the accounting department such as payroll, accounts payable/accounts receivable, or fixed assets. Tasks may include verifying and keying data into an automated system, file maintenance, journal entries, and general record keeping. This senior-level clerical position requires familiarity with accounting practices and procedures as well as experience and knowledge of organizational policies and practices. Incumbent performs routine clerical accounting functions, following established procedures. Works under general supervision and work is closely checked.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Processes, verifies, and audits various documents such as invoices, expense reports, journal entries, time reports, purchase orders; researches and interprets discrepancies; maintains related logs and records.
Reconciles various ledger accounts and reports. Balances accounts involving multiple items and different sources of data.
Investigates problems with accounts, reports, and documentation requiring knowledge of the sources and compilation process.
Reviews, processes, and keys invoices, expense reports, time reports, purchase orders, inventory logs into an automated system.
Reconciles accounts with general ledger; prepares balance sheet reconciliation and clears exception items.
Responds to routine questions concerning area of responsibility.
May prepare unit price invoices or assist in drafting and reconciliation of more complex invoices.
May provide office support as necessary.

* Education and Typical Years of Experience
 High School diploma or equivalent.
3 - 5 years related experience; may substitute AS degree in Accounting for 2 years work experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/3438b3e5cc944eb3b5463a62f264051e105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69418]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[AP Customer Service Tier 3]]></title>
        <description><![CDATA[
Date
Nov 8 Req Number
CORP: HR: International HR 69421 Location
Manila - Makati City,NV Job Title
AP Customer Service Tier 3




* Description
 Performs a variety of clerical accounting tasks in support of a contract or an area(s) within the accounting department such as payroll, accounts payable/accounts receivable, or fixed assets. Tasks may include verifying and keying data into an automated system, file maintenance, journal entries, and general record keeping. This senior-level clerical position requires familiarity with accounting practices and procedures as well as experience and knowledge of organizational policies and practices. Incumbent performs routine clerical accounting functions, following established procedures. Works under general supervision and work is closely checked.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Processes, verifies, and audits various documents such as invoices, expense reports, journal entries, time reports, purchase orders; researches and interprets discrepancies; maintains related logs and records.
Reconciles various ledger accounts and reports. Balances accounts involving multiple items and different sources of data.
Investigates problems with accounts, reports, and documentation requiring knowledge of the sources and compilation process.
Reviews, processes, and keys invoices, expense reports, time reports, purchase orders, inventory logs into an automated system.
Reconciles accounts with general ledger; prepares balance sheet reconciliation and clears exception items.
Responds to routine questions concerning area of responsibility.
May prepare unit price invoices or assist in drafting and reconciliation of more complex invoices.
May provide office support as necessary.

* Education and Typical Years of Experience
 High School diploma or equivalent.
3 - 5 years related experience; may substitute AS degree in Accounting for 2 years work experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/478d71c7090d4f0299ec83c45049fc04105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69421]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NV, USA]]></location>
    </job>
    <job>
        <title><![CDATA[AP Customer Service Tier 2]]></title>
        <description><![CDATA[
Date
Nov 8 Req Number
CORP: HR: International HR 69422 Location
Manila - Makati City,NV Job Title
AP Customer Service Tier 2




* Description
 Performs a variety of clerical accounting tasks in support of a contract or an area(s) within the accounting department such as payroll, accounts payable/accounts receivable, or fixed assets. Tasks may include verifying and keying data into an automated system, file maintenance, journal entries, and general record keeping. This senior-level clerical position requires familiarity with accounting practices and procedures as well as experience and knowledge of organizational policies and practices. Incumbent performs routine clerical accounting functions, following established procedures. Works under general supervision and work is closely checked.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Processes, verifies, and audits various documents such as invoices, expense reports, journal entries, time reports, purchase orders; researches and interprets discrepancies; maintains related logs and records.
Reconciles various ledger accounts and reports. Balances accounts involving multiple items and different sources of data.
Investigates problems with accounts, reports, and documentation requiring knowledge of the sources and compilation process.
Reviews, processes, and keys invoices, expense reports, time reports, purchase orders, inventory logs into an automated system.
Reconciles accounts with general ledger; prepares balance sheet reconciliation and clears exception items.
Responds to routine questions concerning area of responsibility.
May prepare unit price invoices or assist in drafting and reconciliation of more complex invoices.
May provide office support as necessary.

* Education and Typical Years of Experience
 High School diploma or equivalent.
3 - 5 years related experience; may substitute AS degree in Accounting for 2 years work experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/2547441a18714c2aba8bc35a83a3f54f105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69422]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NV, USA]]></location>
    </job>
    <job>
        <title><![CDATA[AP Freight Processing Tier 3]]></title>
        <description><![CDATA[
Date
Nov 8 Req Number
CORP: HR: International HR 69423 Location
Manila - Makati City,NY Job Title
AP Freight Processing Tier 3




* Description
 Performs a variety of clerical accounting tasks in support of a contract or an area(s) within the accounting department such as payroll, accounts payable/accounts receivable, or fixed assets. Tasks may include verifying and keying data into an automated system, file maintenance, journal entries, and general record keeping. This senior-level clerical position requires familiarity with accounting practices and procedures as well as experience and knowledge of organizational policies and practices. Incumbent performs routine clerical accounting functions, following established procedures. Works under general supervision and work is closely checked.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Processes, verifies, and audits various documents such as invoices, expense reports, journal entries, time reports, purchase orders; researches and interprets discrepancies; maintains related logs and records.
Reconciles various ledger accounts and reports. Balances accounts involving multiple items and different sources of data.
Investigates problems with accounts, reports, and documentation requiring knowledge of the sources and compilation process.
Reviews, processes, and keys invoices, expense reports, time reports, purchase orders, inventory logs into an automated system.
Reconciles accounts with general ledger; prepares balance sheet reconciliation and clears exception items.
Responds to routine questions concerning area of responsibility.
May prepare unit price invoices or assist in drafting and reconciliation of more complex invoices.
May provide office support as necessary.

* Education and Typical Years of Experience
 High School diploma or equivalent.
3 - 5 years related experience; may substitute AS degree in Accounting for 2 years work experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/f18d5b183e31406984715c41c0908457105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69423]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Junior Associate]]></title>
        <description><![CDATA[
Date
Dec 3 Req Number
CORP: HR: International HR 69615 Location
Manila - Makati City,NY Job Title
Junior Associate




* Description
 Performs a variety of clerical, administrative, or accounting tasks in support of a contract or an area(s) within the accounting department such as payroll, accounts payable/accounts receivable, or fixed assets. Tasks may include keying data into an automated system and verifying input; processing invoices, expense reports, journal entries, time reports, purchase orders, and reviewing for accuracy; and/or other office support functions as necessary. This clerical position requires familiarity with accounting practices and procedures as well as experience and knowledge of organizational policies and practices. Incumbent performs routine accounting tasks following established procedures. Works under close supervision and work is closely checked.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Process, verify, and audit various documents such as invoices, expense reports, journal entries, time reports, purchase orders; maintain related logs and records.
Code, prepare, and key accounting data into an automated system.
Balance items, entries, or amounts related to documents processed.
Proofread paperwork and correct discrepancies of a routine nature under prescribed policies and procedures, notifying supervisor of discrepancies outside normal guidelines.
May respond to routine questions.
May provide office support as necessary.

* Education and Typical Years of Experience
 HS diploma or equivalent.
1 - 3 years related experience; may substitute advanced courses in Accounting for work experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/62c7e0c546ab4480a9e2a64cc1f69e56105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69615]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Data Entry Operators]]></title>
        <description><![CDATA[
Date
Dec 5 Req Number
CORP: HR: International HR 69658 Location
Manila - Makati City,TX Job Title
Data Entry Operators




* Description
 Provides data entry and verification support to a task, project, contract, or division by operating data entry equipment to code, format, and transcribe data from a source document and/or phone call into a form suitable for storing, retrieving, processing, and manipulating within an automated system. May enter data into formatted or unformatted screens and/or documents. An entry-level clerical support position requiring familiarity with data entry and keyboard functions. The Data Management Assistant performs routine data entry functions and assists with simple formatting tasks following established policies. Works under immediate supervision and work is closely checked.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Transcribes routine pre-coded and identifiable alphanumeric data from source document and/or phone call into an automated system.
Operates phone system and/or alphanumeric keyboard for data entry.
Verifies work to ensure accuracy and completeness.
Records, posts, logs, enters, photocopies, and/or updates information or data.
Creates and maintains files.
May provide office support as necessary.

* Education and Typical Years of Experience
 High School diploma or equivalent.
0 - 1 year of related experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/2989e11f66f54e8abd167da0053c9af4105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69658]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, TX, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Data Transaction Supervisor]]></title>
        <description><![CDATA[
Date
Dec 5 Req Number
CORP: HR: International HR 69659 Location
Manila - Makati City,NY Job Title
Data Transaction Supervisor




* Description
 Responsible for supervising a data entry operation consisting of one to three shifts that provide service and support functions to one or more tasks, projects, contracts, or division. Analyzes operational workflow to ensure quality, quantity, and efficiency standards are met or exceeded. Interacts with customers on a regular basis to determine needs or problems and provide appropriate, feasible solutions. An exempt supervisory position requiring extensive knowledge of technical, communication, and management skills and abilities. The Transaction Processing Supervisor serves as a primary contact for problem resolution and information gathering regarding work assignments. Incumbent oversees the daily workflow of a multi-shift data processing operation. Tasks are highly complex in value. Works under general supervision and has functional responsibility for one or more specific areas, projects, contracts, or divisions. Errors cause substantial delay, expense, and/or disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Supervises the daily operations of a multi-shift data entry operation.
Actively participates in hiring, developing, and reviewing employees and their performance.
Analyzes workflow and assignments to ensure operations run efficiently.
Assists and advises staff members in resolving problems and issues that arise with internal and external customers.
Meets with customers on a regular basis to determine needs or problems and implement solutions.

* Education and Typical Years of Experience
 BS/BA degree or equivalent work experience, preferably in computer science or related discipline.
6+ years of related experience, and some demonstrated supervisory/lead skills.


]]></description>
        <link><![CDATA[http://jcnlx.com/b158e537966a4c5cb55b81e579c040ea105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69659]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Data Transaction Lead]]></title>
        <description><![CDATA[
Date
Dec 5 Req Number
CORP: HR: International HR 69660 Location
Manila - Makati City,NY Job Title
Data Transaction Lead




* Description
 Provides functional guidance, training and assistance to lower level staff. Ensures data entry and/or phone equipment is functioning properly by scheduling regular maintenance and routine repairs. Performs quality control checks of data input to ensure accuracy and customer satisfaction. Updates job format, tables, files, and screens within automated system. Responsible for preparing weekly and monthly reports to track quality, quantity, and efficiency. A non-exempt paraprofessional position requiring in-depth knowledge of data entry and operating systems in order to effectively give functional directions to lower level staff. The Data Management Lead Specialist is an individual who applies a comprehensive knowledge of concepts and practices in performing complex functions, assisting other staff members with problems or questions. Works under general supervision and errors cause considerable delays, expense, and/or disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Provides functional direction as a task leader to lower-level staff to ensure accuracy, efficiency, and customer satisfaction.
Schedules work, monitoring priority and batching of jobs to ensure smooth workflow.
Reviews, analyzes, and corrects data entry to ensure final product meets Company or project standards and is comprehensible.
Prepares periodic reports to track workload, response time and quality of input.
Maintains equipment by scheduling regular maintenance and routine repairs.
Provides assistance, training, and troubleshooting support to lower level staff
Operates alphanumeric keyboard to update tables, files, screens and enter data.

* Education and Typical Years of Experience
 High School diploma or GED, AA/AS preferred.
5 - 7 years of data entry experience with some supervisory skills.


]]></description>
        <link><![CDATA[http://jcnlx.com/0660b53ed15d4f159c993c4e3015079b105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69660]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Senior Financial Analyst]]></title>
        <description><![CDATA[
Date
Dec 6 Req Number
CORP: HR: International HR 69663 Location
Manila - Makati City,NY Job Title
Senior Financial Analyst




* Description
 Responsible for a variety of financial functions such as budgeting, auditing, forecasting and analysis. Develops and implements fiscal and operating policies and procedures. Provides expert advisory capability and interpretation on all levels of financial activity. A fully qualified senior-level professional requiring comprehensive knowledge of financial concepts, practices and procedures. Applies concepts in performing advanced financial functions to solve problems of a non-routine nature. May give functional guidance and direction to lower level staff. Typically works under limited supervision.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Performs complex economic research and studies on subjects such as rates of return, deprecations, working capital, investments, and financial and expense comparisons.
Develops, maintains, and establishes operational specifications for financial information systems considering such things as information flow, volume, and document format for data processing equipment.
Coordinates with all levels of management within ACS and outside vendors, to gather, analyze, summarize, and prepare recommendations regarding financial plans, acquisition activity, trended future requirements, operating forecasts and similar complex financial matters.
Provides analysis on business development and may monitor business performance by unit or division.
Reviews complex financial data received from managers for inclusion in indirect and forward pricing rate package submission to clients.
Plans, coordinates and executes policy implementation applicable to the installation of improved financial operations.
Provides specialized technical analysis to determine present and future performance.
Directs the development and implementation of new concepts and techniques for financial information analysis.
Performs other duties/projects as assigned.

* Education and Typical Years of Experience
 BS/BA degree in Finance, Accounting,
Business Administration or equivalent experience.
5-7 years related experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/35dc9a71f58c46298ed3c1250d5e3a08105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69663]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Payroll Assistant]]></title>
        <description><![CDATA[
Date
Dec 6 Req Number
CORP: HR: International HR 69664 Location
Manila - Makati City,NY Job Title
Payroll Assistant




* Description
 Performs administrative/clerical activities specific to the Payroll function to include collecting, calculating and entering payroll-related data as needed. Researches and resolves payroll discrepancies of a less complex nature by collecting and researching information and updating payroll records as appropriate. Responds to employee payroll questions in a timely manner. This is an entry-level administrative/clerical position requiring experience, skill, and knowledge of organization policies and practices. The Payroll Assistant performs repetitive administrative/clerical duties and follows existing procedures. This position requires immediate supervision. May exercise some judgment in accordance with well-established policies, procedures, and techniques.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Collects, calculates, enters less complex payroll data and updates employee records as appropriate; records statistics, and handles highly confidential material.
Records, posts, codes, logs, photocopies, distributes, and updates information.
Answers less complex questions and inquiries in various areas of payroll and responds accordingly.
Prepares periodic, standardized reports.
Maintains payroll records by organizing and filing documents.
May distribute mail within the division.

* Education and Typical Years of Experience
 High school diploma or equivalent.
At least one year of office or clerical support experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/f69ee62102bc4026bb0e31ee055df5ce105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69664]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Customer Care Sr. Assistant]]></title>
        <description><![CDATA[
Date
Dec 3 Req Number
CORP: HR: International HR 69616 Location
Manila - Makati City,NY Job Title
Customer Care Sr. Assistant




* Description
 Under immediate supervision, the incumbent will respond to telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform routine tasks requiring working knowledge of the Company's products and services. This is an intermediate position requiring experience in a call center operations environment.
REPRESENTAIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures.
Gathers information from the caller to properly resolve the situation.
Communicates appropriate options for resolution.
Investigates and attempts to resolve complaints.
Informs customers about services available.
Uses a computerized system to gather information, research/resolve inquiries and log customer calls.

* Education and Typical Years of Experience
 High School diploma and/or or equivalent experience and/or training.
1 - 3 years experience in a call center environment.


]]></description>
        <link><![CDATA[http://jcnlx.com/166cfafef23f4891be7c4520bdc72647105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69616]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Administrative]]></title>
        <description><![CDATA[
Date
Dec 3 Req Number
CORP: HR: International HR 69617 Location
Manila - Makati City,NY Job Title
Administrative




* Description
 Provides data entry and verification support to a task, project, contract, or division by operating data entry equipment to code, format, and transcribe data from a source document and/or phone call into a form suitable for storing, retrieving, processing, and manipulating within an automated system. May enter data into formatted or unformatted screens and/or documents. An entry-level clerical support position requiring familiarity with data entry and keyboard functions. The Data Management Assistant performs routine data entry functions and assists with simple formatting tasks following established policies. Works under immediate supervision and work is closely checked.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Transcribes routine pre-coded and identifiable alphanumeric data from source document and/or phone call into an automated system.
Operates phone system and/or alphanumeric keyboard for data entry.
Verifies work to ensure accuracy and completeness.
Records, posts, logs, enters, photocopies, and/or updates information or data.
Creates and maintains files.
May provide office support as necessary.

* Education and Typical Years of Experience
 High School diploma or equivalent.
0 - 1 year of related experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/e683e94790ea4838ae02c2fafd208521105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69617]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[SAP - PA/OM Business Analyst]]></title>
        <description><![CDATA[
Date
Sep 3 Req Number
CSG: HCMS: HR Solutions HRO/GHRS 68904 Location
Sao Paulo Job Title
SAP - PA/OM Business Analyst




* Description
 Major global SAP HR implementation requires a strong PA/OM Configuration Analyst. Must be able to work independently, and in a team environment, provide unique solutions to customer issues, and be able identify and implement best business practices for HR. Also must have the ability to bridge the gap between Technical and Functional teams in IT / SAP HR projects.
Experience with applications development methodologies (testing, training, data migration, functional and technical specification creation).
Specific skills include, but are not limited to:
o Excellent working knowledge of SAP IMG and configuration tasks in regards to all HR modules
o Hands-on SAP OM/PA configuration
o Configuring PA/OM Infotypes, features, and rules.
.     Able to work as a part of a team to achieve common goals.
.     Working knowledge of HR/Benefits/Payroll business process concepts and designs.
.     Experience with R/3 4.7 (Enterprise).
.     Experience with process mapping and business process requirements gathering.
.     Prepare and execute application and functional testing scenarios and program specifications pertaining to SAP HR area.
.     Proficiency in use of MS Office and MS Visio applications.
.     Provide technical/functional expertise within HR module in the analysis, design and development of business applications.
.     Collect, analyze and lead new and existing business initiatives.
.     Perform feasibility studies, translating requirements into an appropriate design.
.     Strong verbal and written communication skills in English and Portuguese or Spanish, with an ability to express complex technical concepts in business terms. Ability to work on cross-functional project teams and foster team commitment to tasks.
.     Strong analytical, problem-solving and conceptual skills.
Experience in Latin American implementations of SAP is a plus

* Education and Typical Years of Experience
 Bachelor's degree in IT, MIS, or business-related (functional) discipline.
. 3-5 years SAP HR experience.
. 1-3 years experience in IT systems analysis or professional consulting equivalence.


]]></description>
        <link><![CDATA[http://jcnlx.com/6e870b2d1b89496fb8190e133d20a95e105]]></link>
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        <guid isPermaLink="false"><![CDATA[acs-68904]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Sao Paulo, BRA]]></location>
    </job>
    <job>
        <title><![CDATA[LTGS Helpdesk Analyst]]></title>
        <description><![CDATA[
Date
Oct 30 Req Number
CORP: HR: International HR 69324 Location
Manila-Philipines,NY Job Title
LTGS Helpdesk Analyst




* Description
 A highly skilled, seasoned professional, the Technical Helpdesk Analyst applies a broad, working knowledge of information technology products and services to more complex assignments and assists less experienced staff in the application of technical concepts, practices and procedures. Incumbents are competent to work on fairly complex assignments (and/or portions of more large, complex efforts) and perform a full range of technical helpdesk support.  May provide occasional functional and technical guidance to less experienced staff. The incumbent oversees and coordinates with quick-response customer support team and interfaces with clients (over the phone) to troubleshoot, analyze and diagnose more complex issues and engage appropriate technical resources to resolve client issues. The incumbent works under limited supervision to provide prompt and professional Help Desk service through quick processing and prioritization of a variety of problems.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Analyzes help desk efforts and is involved in the more complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional/technical standards.
Coordinates with quick response team to troubleshoot hardware, software and/or network operating problems.
Performs detailed reviews and analysis of support efforts including the implementation of potential process changes, new technology and other factors/trends impacting client service levels.
Provides input and works with customers as well as management on the status of current resolution efforts and attends daily/weekly meetings.
Prepares functional test plans, conducts process tests and confirms results.  Develops sampling methodologies by applying standard statistical techniques and software packages. Develops and maintains sampling systems. Performs data sampling and provides interpretation.
Provides data for input to daily logs, turnovers, reruns, and equipment malfunction reports to ensure the highest service levels are maintained.
May provide technical advice, providing front line telephone support for system users with complex issues by resolving or conferring with the appropriate technical or systems personnel.
Provides analysis in the tracking and reporting of maintenance and may design and recommend methods for system improvement including procedural steps, increased training, and enhanced documentation.
Provides interpretive analyses, preparing flowcharts and associated diagrams/ enhancement plans as required.
Interfaces with production support to gather relevant information and update Help Desk/customer on the advanced troubleshooting progress and provides detailed analysis on potential business impact.
May provide technical/project guidance to Technical Assistance Center Technicians during the troubleshooting process, training on new products and assistance in the development of their skills.

* Education and Typical Years of Experience
 Bachelor's degree in a related technical field or equivalent work experience.
Minimum of 5-7 years progressively responsible experience, demonstrating in-depth working knowledge with a broad range of Help Desk, Call Center or customer service experience.
Strong demonstrated analytical and creative problem solving skills.
Good PC literacy.
Computer literate with proficiency in information systems and software applications.
Good customer service orientation and appreciation of role as ACS' representative.


]]></description>
        <link><![CDATA[http://jcnlx.com/beaf62438fd04b2f8bb2fd37cef86004105]]></link>
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        <guid isPermaLink="false"><![CDATA[acs-69324]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Recruitment Assistant]]></title>
        <description><![CDATA[Date
Oct 19 Req Number
CORP: HR: International HR 69254 Location
Manila - Makati City,NY Job Title
Recruitment Assistant




* Description
 Performs a variety of clerical or administrative tasks in support of company-wide recruiting efforts for multiple internal clients. Tasks may include support in implementing recruiting strategies, screening applicants/résumés, coordinating both phone/in-person interviews and aspects of the new hire process. Compiles and distributes company information/related materials for applicants and performs related office support functions as necessary; may also coordinate interview schedules. This entry-level clerical position requires familiarity with general office practices and procedures. Incumbent performs routine clerical functions and assists with simple tasks following established policies. Works under close supervision and work is closely checked.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Process paperwork in an efficient manner according to set procedures.
Records, posts, codes, logs, photocopies, distributes and or updates information in support of training efforts.
Prepares reoccurring reports and presentations.
May be asked to provide less complex administrative support during training material preparation.
Establishes and maintains files in accordance with predetermined standards.
May distribute mail within departmental unit.
May review and proofread training materials for accuracy and thoroughness.
May provide office support as necessary.

* Education and Typical Years of Experience
 HS diploma or equivalent.
Minimum of 6 months related experience.
Good organizational skills.


]]></description>
        <link><![CDATA[http://jcnlx.com/02763e9982f9428e9b1b8c99f9ae0b99105]]></link>
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        <guid isPermaLink="false"><![CDATA[acs-69254]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Human Resources Generalist]]></title>
        <description><![CDATA[Date
Oct 19 Req Number
CORP: HR: International HR 69253 Location
Manila - Makati City,NY Job Title
Human Resources Generalist




* Description
 An intermediate-level professional who applies a broad working knowledge of Human Resource concepts, policies, practices and procedures in one or more functional area. Incumbents are competent to work on fairly complex assignments (and/or portions of larger, more complex assignments); incumbents perform a full range of activities in their functional area of expertise. Incumbents generally work under critical deadlines and heavy workloads, under general supervision. Errors at this level can cause delay, expense, and/or disruption. Performs a variety of professional and administrative human resource functions in one or more of the following areas: Benefits, Compensation, Employee Relations, HRIS, Recruiting & Staffing, Security, and/or Training and Development, in support of attracting, maintaining and retaining quality employees.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*

Establishes and maintains contact with management, vendors, business partners, employees and/or prospective employees regarding implementation, maintenance and evaluation of the Human Resources function performed.
Conveys or interprets written ACS Human Resource policies, practices and procedures applicable to a specific functional area to employees and managers. Develops communication programs for assigned function area.
Ensures compliance with federal, state and local laws and regulations affecting area.
Interacts on a regular basis with a variety of organizations outside the Company, e.g., clients, vendors, etc. for the purpose of informing, coordinating, requesting information and/or assistance.
Maintains appropriate records in support of function. Maintains and prepares required data/statistics for a variety of departmental, and/or Company reports where errors could significantly affect the decision-making process or posture of the Company.
Compiles data for local, national, industry or community surveys of functional area.
Verifies vendor invoices in support of functional activity.
Conducts or participates in special projects as assigned.
Keeps apprised of internal and external developments affecting functional area; makes recommendations to Human Resources management regarding matters affecting functional area.
Typical (but not inclusive) duties associated with specific functional areas include:
Benefits - Participates in and analyzes benefit surveys; researches, analyzes and participates in the development/design and administration of the organization's benefits plans and programs; develops employee communications; conducts enrollments, maintains individual employee benefit records; and processes employee benefit forms/requests. Interprets coverage.
May assist in the research involving costing and negotiating vendor/carrier contracts.
Compensation - Performs job analysis; writes job descriptions; evaluates positions; participates in and analyzes market pay and compensation practices; develops pricing/pay structures and budgets; administers pay for performance, adjustments and/or other base and incentive compensation programs for new hires and continuing employees.
Employee Relations - Provides counseling to employees and supervisors; seeks to resolve employee grievances and complaints and to provide guidance on performance and disciplinary issues; conducts exit interviews, orientations etc.; develops and analyzes results of employee surveys. Assists in carrying out Affirmative Action Programs and Equal Employment Opportunity Programs; audits internal practices; compiles and prepares statistical reports, investigates and resolves discrimination complaints/problems, identifies/facilitates use of minority community resources.
Staffing/Recruitment - Researches job qualifications/hiring department needs; develops recruiting strategy, identifies sources for candidates, initiates ads, college recruiting, job fairs, agency contacts, etc.; screens resumes/applications; interviews applicants; checks references; conducts employment tests and determines general suitability for employment at ACS.
Personnel Administration - Human Resource Information System report generation and personnel action processing. Maintains employee records.
Learning and Development - Analyzes training and development needs and prepares special courses and related documentation/training materials. Identifies outside sources/vendors. Conducts and coordinates training classes and/or programs. Evaluates course/program effectiveness. Administers tuition assistance program. May provide organizational development expertise/consulting.

* Education and Typical Years of Experience
 A Bachelor's degree in a related field or equivalent work experience. Professional certification in HR area(s) of specialization preferred but not required.
3-5 years of progressively responsible related Human Resource experience in functional specialty, preferably in a professional/technical services environment.


]]></description>
        <link><![CDATA[http://jcnlx.com/71ab5acb79dd41a7af02829951a68aed105]]></link>
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        <guid isPermaLink="false"><![CDATA[acs-69253]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Human Resources Director]]></title>
        <description><![CDATA[Date
Oct 19 Req Number
CORP: HR: International HR 69252 Location
Manila - Makati City,NY Job Title
Human Resources Director




* Description
 Provides middle management oversight and direction to staff engaged in one of several Human Resource functions: Employee Benefits, Compensation, Employee Relations, Employment, HRIS; Security and Training and/or Development. Plans, organizes, directs and controls policies and programs encompassing human resources management. Incumbents work independently under general direction of the responsible Vice President. Errors may result in substantial long-term expense and/or disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Plans goals and objectives for human resources unit(s) and organizes staff accordingly, including the implementation of policy, and the establishment of internal operating practices and procedures. Provides guidance to staff to ensure the effective maintenance of the same. Establishes internal controls and monitors activities of units to ensure operating quality. Provides guidance, and/or takes corrective action as necessary.
Plans and monitors overall budget for human resources unit(s), and initiates and approves (as designated) requests for resources through the appropriate chain of command.
Acts as point of contact for internal client departments to resolve problems and acts as in-house consultant, providing expertise regarding matters affecting human resources functional activities.
Acting directly, or through subordinate managers, interviews, selects, and supervises training of new employees. Monitors overall administration of staff development, performance evaluations and salary budget within unit(s). Encourages positive work environment and productive staff relations.
Maintains contacts with major suppliers, vendors and subcontractors and leads negotiations for services and/or equipment.
Represents department to internal/external stakeholders on matters affecting department. Represents human resources function to ACS management, resolving problems or conflicts. Participates in related presentations.
Works closely with in-house legal counsel and management on employee litigation affecting functional area.
Keeps apprised of developments in field of expertise to ensure currency and makes recommendations to senior management to improve efficiency/effectiveness of human resource functions.
Typical of the functional responsibilities of Human Resources Directors:
Benefits - Participates in and analyzes benefit surveys; researches, analyzes and participates in the development/design and administration of ACS benefit plans and programs; works with staff and vendors to develop employee communications; oversees annual enrollments; oversees the maintenance of employee benefits records; resolves benefits issues and concerns with vendors. Interprets benefit coverage and may be involved in costing and negotiating vendor/carrier contracts.
Compensation - Performs job analyses; writes job descriptions; evaluates positions; participates in analysis of market pay and compensation practices; develops pricing/pay structures and budgets; administers pay for performance; approves salary adjustments and/or other base and incentive programs for ACS.
Employee Relations - Provides counseling to employees and supervisors; champions "quality of work life" programs and initiatives; seeks to resolve employee grievances and complaints; provides guidance on performance and disciplinary issues; conducts exit interviews, orientations, etc; develops and analyzes results of employee surveys; oversees Employee Assistance Program (EAP). Assists in administering affirmative action plans and equal employment opportunity programs; conducts audits and investigations of internal complaints/problems and identifies/facilitates use of minority community resources.
Staffing/Recruitment - Researches job qualifications/hiring department needs; develops recruiting strategies; identifies sources for qualified candidates; initiates, ads, college recruiting, job fairs, agency contacts, etc. Screens resumes/applications, interviews applicants, checks references, conducts employment tests and determines general suitability for employment at ACS.
Human Resource Information System (HRIS) - Manages the HRIS function to include employee database maintenance; report generation and personnel action processing. Maintains the HRIS system and oversees modifications to or installations of upgrades.
Learning and Development - Analyzes employee learning and development needs and prepares courses and related documentation/training materials. Identifies outside sources/vendors. Conducts training classes and/or manages programs. Evaluates course/program effectiveness. Oversees tuition assistance program. May provide organizational development expertise/consulting.
Security - Administers security policies, procedures and regulations including processing Company personnel for clearances, briefings and debriefings; handling of classified materials; security education, etc. Represents ACS to various clients; conducts and/or participates in audits and site visitation; investigates violations and ensures required

* Education and Typical Years of Experience
 Bachelor's degree in Human Resource Management, Business, Management Information Systems, Organization Development or related disciplines, or equivalent experience. Graduate study in area of expertise is helpful.
7 or more years of progressively responsible human resources experience in designated area(s) of specialization, including experience in technical/professional services is required.
5 or more years in a management or supervisory role, including responsibility for capital and/or operating budgets.
Demonstrated strengths in organizational skills required to select, manage and develop assigned staff.
Strong customer service orientation.


]]></description>
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        <guid isPermaLink="false"><![CDATA[acs-69252]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Sr. Instructional Designer]]></title>
        <description><![CDATA[
Date
Oct 11 Req Number
CSG: BPO: Customer Care 69212 Location
Makati City Job Title
Sr. Instructional Designer




* Description
 Perform in-depth need analyses to determine customer training needs
Develop training program recommendations for customers, to include: program outline, training media selection, delivery methodology
Create comprehensive measurement plans, to include measurable program objectives
Develop training program framework to be used as basis for content development
Develop project plans for new training programs, to include: goals & measures, deliverables, timeline, staffing needs
Provide overall project management, ensuring adherence to customer contract and communication plan
Manage multiple projects concurrently
Interface directly with customers during program development
Provide project status updates to Instructional Design Manager on regular basis
Lead junior instructional designers through program development process
Track ongoing program effectiveness through proactive customer contact
Monitor existing training programs for content accuracy and continued relevance to customer needs
Train facilitators on effective delivery of training programs
Coordinate third party vendors, e.g. colleges, independent content developers, graphic artists, etc., to fulfill contractual development
Provide coaching and training of less experienced team members

* Education and Typical Years of Experience
 Minimum of a Bachelor's degree in instructional design, curriculum development, or instructional technology
Minimum of 3 years experience in corporate education field
Demonstrated ability to apply adult learning theories and instructional design concepts to create effective training materials
Demonstrated expertise in development of online training programs
Demonstrated expertise in development of paper-based facilitator guides
Demonstrated expertise in performing needs analyses
Demonstrated expertise in development of measurable learning objectives and corresponding assessments
Ability to interface professionally with customers
Demonstrated commitment to providing customer-focused service
Ability to take ownership of the instructional integrity of a course
Ability to effectively mentor junior instructional designers
Strong project management skills
Maturity of judgment under pressure
Ability to mediate problems
Strong English language skills, verbal and written
Flexible and adaptable to the changing requirements dictated by a professional services environment
Strong work ethic and ability to work without close supervision
Ability to manage multiple priorities effectively
Experience in a call center environment is a plus
Working knowledge of Macromedia Flash and/or Captivate desired 

]]></description>
        <link><![CDATA[http://jcnlx.com/f450adb47ada4bd894f244a2e8cd1057105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69212]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Makati City, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Team Supervisor (AED)]]></title>
        <description><![CDATA[
Date
Oct 10 Req Number
CORP: HR: International HR 69203 Location
Makati City Job Title
Team Supervisor (AED)




* Description
 First level exempt supervisory position requiring comprehensive working knowledge of call center concepts, practices, and procedures. Serves as a primary contact for problem resolution and information gathering regarding customer complaints and work assignments. Works under general supervision and has functional responsibility for one or more specific areas, projects, or division. May work at client site(s). Typically reports to senior management.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Supervises the daily operations of call center activities performing customer-oriented telephone activities and various background operations duties.
Determines work schedules to ensure adequate coverage for customer inquiries.
Actively participates in hiring, developing, and reviewing employees and their performance.
Develops and monitors work guidance and performance measures to meet goals for delivery of service.
Monitors quality of service and responses provided through observation and monitoring of calls.
Assists and advises staff members in resolving problems and issues that arise with internal and external customers.
Reports to senior management on team accomplishments, achievements and productivity.
Keeps apprised of developments in field of expertise to ensure currency and makes recommendations to management to improve efficiency/effectiveness.

* Education and Typical Years of Experience
 Beyond High School or equivalent experience and/or training.
3+ year's experience in a large scale, complex, multi-function call center environment.
1+ years experience in a task lead or supervisory role.


]]></description>
        <link><![CDATA[http://jcnlx.com/7688e950185b4f4b97e3643741a5923e105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69203]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Makati City, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[General Manager]]></title>
        <description><![CDATA[
Date
Oct 5 Req Number
CSG: BPO: Customer Care 69172 Location
Makati City Job Title
General Manager




* Description
 The Management Support Manager is a senior-level professional, a seasoned individual producer and/or working task leader who applies a comprehensive and in-depth working knowledge of financial/business concepts, policies, practices, processes and procedures to the most complex range of assignments. Incumbents work independently, with general guidance of management. Errors at this level can cause significant delay, expense and/or disruption to the organization. Position involves frequent, regular interaction with all levels of ACS' operations/project management and staff. Prepares and maintains management control (financial/business planning and scheduling) systems for large highly complex contracts, programs, projects, and/or tasks to determine and maintain the most cost effective method of accomplishing work, identify and mitigate risks, etc., and/or exercises working supervision over subordinate staff performing same.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Performs following in support of a large, sensitive, or complex contract, program, or project and/or exercises working supervision over subordinate staff performing any or all of the following:
Assists in the preparation of an operations plan that is in compliance with the cost proposal and contract specifications.
Develops management control requirements for designated contracts, programs, projects and/or tasks. Analyzes and reviews all cost (time, materials, equipment, et.al.) information and data to ensure all phases of the statement-of-work are included.
Assists in the implementation of management control systems including basic design of associated software. Sets-up and maintains project codes for contract billing. May prepare or oversee preparation of client invoicing for all reimbursable items.
Reviews purchase requisitions, time-reporting and labor charges, etc. against the budget, resolves discrepancies and initiates corrections as required. May prepare procurement documentation as required. Verifies the general ledger to task burdening reports, makes adjustments to the general ledger, etc., coordinating with ACS' headquarters staff as required. May maintain various databases for designated contracts, programs, and projects.
Provides assistance to ACS' technical and operations staff, coordinating efforts with ACS' contracts/subcontracts, corporate accounting and human resource staffs to assess impact of contract change notices, engineering change proposals, etc.
Monitors the status of program schedules and tracks all funds associated with the contract, program, or project, e.g., direct labor, subcontractors, and temporary labor, etc. Assesses the financial impact of project status to budget. Prepares completion cost estimates and projections on funding requirements, indicated final costs, and other planned and ad hoc reports.
Prepares miscellaneous associated reports, charts and graphs on program, project or contract status and makes presentations to management keep them apprised.
May assist functional management in the performance of special assignments and projects in support of ACS' strategic planning efforts.
May be designated as an Equal Opportunity contact to assist ACS in achieving a successful Affirmative Action Program.

* Education and Typical Years of Experience
 Bachelors degree in related field or equivalent work experience.
7+ years progressively responsible related experience in administration, management control and/or accounting of technical/professional services.
1+ year experience in successful task leadership or supervisory role, demonstrating strong organizational and task leadership skills.


]]></description>
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        <guid isPermaLink="false"><![CDATA[acs-69172]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Makati City, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Operations Manager]]></title>
        <description><![CDATA[
Date
Oct 5 Req Number
CSG: BPO: Customer Care 69170 Location
Makati City Job Title
Operations Manager




* Description
 

* Education and Typical Years of Experience
 

]]></description>
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        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69170]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Makati City, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Technical Helpdesk Manager]]></title>
        <description><![CDATA[
Date
Sep 25 Req Number
CSG: ITO: IT Client Services 69089 Location
Job Title
Technical Helpdesk Manager




* Description
 The Technical Helpdesk Manager, is a senior-level professional, a seasoned individual producer and/or working task leader who applies a comprehensive and in-depth working knowledge of technical services, policies, practices, processes and procedures to the most complex range of assignments. Incumbent manages the activities and personnel of the technical help desk function. Ensures the operation is in accordance with the established procedures and practices. The manager monitors performance of support personnel, reviewing response times, problem logs and trends in problems reported. Errors at this level can cause significant delay, expense and/or disruption to the organization. Position involves frequent, regular interaction with all levels of ACS' operations/project management and staff.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Manages the activities and personnel associated with providing technical services to internal customers.
Identifies, prioritizes and confirms resolution of reported problems with systems, hardware/software and/or network problems.
Regularly interfaces with customers and management on the status of current resolution efforts and lead daily/weekly meetings.
Ensures the delivery of all phases of help desk technical support including receipt, prioritization, documentation, resolution and customer support of software, hardware, operating systems and configuration issues.
Manages the process of maintaining daily logs, turnovers, reruns and equipment malfunction reports consistent with established service levels; takes corrective action if service levels are not maintained.
Provides task leadership to assigned staff including the development and implementation of training priorities to ensure departmental staff maintains current technical/customer service skill set.

* Education and Typical Years of Experience
 Related Bachelor's degree, or equivalent experience.
Minimum of 5 years progressively responsible related experience in administration, management control and/or accounting of technical/professional services.
1+ year experience in successful task leadership or supervisory role, demonstrating strong organizational and task leadership skills.
Demonstrated understanding of information technology.


]]></description>
        <link><![CDATA[http://jcnlx.com/0c4058a700be4c75a6c20026c675c7a6105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69089]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Workforce Analyst]]></title>
        <description><![CDATA[Date
Sep 14 Req Number
CORP: HR: International HR 69007 Location
Makati City - Manila Job Title
Workforce Analyst




* Description
 Under general supervision, the incumbent is required to coordinate the successful and timely delivery of all Call Center operations and services to assigned internal clients, such delivery being fully consistent with the company's performance vision for contracted external clients. Responsible for the timely reporting, escalation and resolution of day-to-day operational problems that can or do adversely affect customer service delivery; for tracking and reporting the status of planned, in-process and completed internal client initiatives; and for the oversight and facilitation of ad hoc projects undertaken in support of one-time client initiatives or established client business goals.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Serves as the Call Center representative in scheduled meetings with assigned internal clients, securing technical participation and support when necessary.
Coordinates Call Center Operations service delivery activities with assigned internal clients, serving as the internal client's advocate within the organization.
Serves as the primary point of contact with assigned internal clients for planning, project initiation and problem escalation.
Utilizes the capabilities of Call Center software to assure the timely and successful resolution of internal client problems and service requests.
Reviews processing results, problem logs and service requests with the internal client as often as necessary to verify satisfaction with service delivery.
Summarizes and deliver in a timely and accurate fashion all inputs needed to satisfy monthly internal client reporting requirements.
Solicits client support for internal projects needed to maintain operating production environment for assigned internal clients.
Manages ad hoc technical projects requested by assigned internal clients.
Conducts meetings and interact with all levels of Call Center Operations management as needed to communicate plans and establish or affirm priorities.


* Education and Typical Years of Experience
 Bachelor's degree or equivalent experience
5+ years of directly related experience, particularly in the areas of Call Center operations, project planning and coordination, meeting coordination and problem/change management.
Communicate effectively with personnel from all levels of the organization, both verbally and in writing.
Manage cross-functional project teams and personnel in remote geographic locations.
Balance a client service orientation with support for the financial goals of the business.


]]></description>
        <link><![CDATA[http://jcnlx.com/c54fb44b4d814856af922801d57dc9b3105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69007]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Makati City, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[SBU Manager]]></title>
        <description><![CDATA[
Date
Sep 13 Req Number
CORP: HR: International HR 69006 Location
Makati City - Manila Job Title
SBU Manager




* Description
 Acts as the principal client contact by managing the operations for a less complex service area or smaller multiple service areas with modest revenue generation. This includes profit and loss (P&L) accountability, resource allocation, problem resolution and budgetary efforts. Reviews and resolves issues affecting Company compliance, legal requirements and customer/Company objectives. Provides interpretation of data and advice to management. This senior-level management position requires strong technical, communication and management skills and extensive experience in overall administration/management functions, concepts and practices. Incumbent serves as a primary contact for problem resolution and information/data gathering. Incumbent possesses and applies a strong knowledge of Company policies and procedures to difficult assignments. Tasks are of an advanced, non-routine nature. Works under limited supervision and has functional responsibility for one or more specific areas, projects, contracts or divisions. Incumbents may have domestic or off-shore responsibility based on complexity or size of service area. Errors cause substantial delay, expense, and/or disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Directs and manages various daily operations of administrative/management or technical staff for one or more specialized functional areas within a given service area or smaller multiple service areas with modest revenue levels, to ensure performance standards are met/client and project commitments adhered to.
Assumes P&L responsibility for assigned clients/projects; develops budget and cost estimates and manages project/contract demands consistent with budget projections.
Determines resources allocation levels to meet project/contract commitments.
Analyzes workflow and assignments to ensure efficient/cost effective operations; develops/implements process, program or service improvements to meet such needs.
Advises staff members in resolving problems and issues that arise with internal and external customers.
Coordinates/participates in the completion of all production standards and/or makes recommendations for improvements in overall production.
Partners with senior staff in developing and marketing new client programs/service offerings as required.
Develops and/or participates in technical presentations on behalf of a given effort or related service offering.
Completes special projects as assigned.
Maintains awareness of development in field of expertise to ensure skill set/knowledge base remain current

* Education and Typical Years of Experience
 Bachelor's degree in related field or equivalent experience.
5+ years progressively responsible related experience in administration, project management and/or accounting of technical/professional services.
Minimum of 2 years experience in successful task lead or supervisory role.


]]></description>
        <link><![CDATA[http://jcnlx.com/7b741001a8624c7f9e5b147918a88f2e105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69006]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Makati City, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Executive Assistant]]></title>
        <description><![CDATA[
Date
Sep 11 Req Number
CORP: HR: International HR 68973 Location
Makati City - Manila Job Title
Executive Assistant




* Description
 The Executive Assistant is a seasoned professional who combines an overall understanding of an Executive's day-to-day responsibilities while working with minimal supervision, exercising independent judgment and maintaining confidentiality. The Executive Assistant understands the requirement for flexibility and accommodates shifting priorities while representing and supporting the Executive in planning, directing, managing and coordinating the Corporation's views and interests.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Support the Executive in planning, directing, managing and coordinating day-to-day business activities
Serve as point of contact for corporate staff and clients
Facilitate the Executive's accessibility and open lines of communication with staff
Maintain Executive's calendar, screen incoming telephone calls and greet visitors
Coordinate meeting and conference schedules
Develop and maintain contact list for Executive's business engagements
Answer/screen telephone calls, arrange conference calls, manage call back list
Read and route incoming mail, prepare e-mail and correspondence as needed
Compose and format documentation including letters, briefing books, communications to staff and staff meeting Minutes
Initiate travel arrangements, create detailed itineraries
Plan and manage events
Serve as team leader for co-located and offsite administrative assistants
Coordinate a variety of resources, obtain information for special projects
Create presentations and create and maintain spreadsheets and databases
Maintain personnel files, schedule performance and salary reviews
Maintain issue-specific files
Prepare, review and track invoices and expense reports
Purchase and maintain supplies and material


* Education and Typical Years of Experience
 High school diploma or equivalent. Associate degree preferred.
8+ years of related experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/d7d9183b0bd34e4d827c718fa6f3f87f105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-68973]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Makati City, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Customer Service Representative]]></title>
        <description><![CDATA[
Date
Nov 15 Req Number
CORP: HR: International HR 69493 Location
Manila - Makati City,NY Job Title
Customer Service Representative




* Description
 Under general supervision, the incumbent will respond to non-routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform moderate tasks requiring comprehensive working knowledge of the Company's products and services and as necessary, will provide work leadership to lower-level staff members. This is a senior-level position requiring extensive experience in a call center operations environment.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures.
Gathers information from the caller to identify customer's needs and determine appropriate action.
Communicates appropriate options for resolution.
Investigates and attempts to resolve complaints.
Investigates and resolves problems escalated through lower-level staff members.
Uses a computer system to research/resolve inquiries and log customer calls.
Escalates more complex issues to Supervisor/Manager as necessary.


* Education and Typical Years of Experience
 High School diploma and/or equivalent experience and/or training.
3 - 5 years experience in a large-scale multi-function call center environment.


]]></description>
        <link><![CDATA[http://jcnlx.com/197151ab45d7483f892f95065f559cd8105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69493]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Customer Service Representative]]></title>
        <description><![CDATA[
Date
Nov 26 Req Number
CORP: HR: International HR 69549 Location
Manila - Makati City,NY Job Title
Customer Service Representative




* Description
 Under general supervision, the incumbent will respond to non-routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform moderate tasks requiring comprehensive working knowledge of the Company's products and services and as necessary, will provide work leadership to lower-level staff members. This is a senior-level position requiring extensive experience in a call center operations environment.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures.
Gathers information from the caller to identify customer's needs and determine appropriate action.
Communicates appropriate options for resolution.
Investigates and attempts to resolve complaints.
Investigates and resolves problems escalated through lower-level staff members.
Uses a computer system to research/resolve inquiries and log customer calls.
Escalates more complex issues to Supervisor/Manager as necessary.


* Education and Typical Years of Experience
 High School diploma and/or equivalent experience and/or training.
3 - 5 years experience in a large-scale multi-function call center environment.


]]></description>
        <link><![CDATA[http://jcnlx.com/945f245d012d4df1b0106207796a3cbd105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69549]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Technical helpdesk - Team lead]]></title>
        <description><![CDATA[
Date
Nov 27 Req Number
CSG: ITO: IT Client Services 69553 Location
Job Title
Technical helpdesk - Team lead




* Description
 The Technical Helpdesk Supervisor schedules and coordinates the efforts of department personnel and plans/supervises the work of assigned staff, reviewing activities to ensure that performance meets predetermined schedules and standards to meet customer expectations. Incumbent performs a full range of complex, technical operations and assignments either directly or through subordinates within the helpdesk environment. Ensures operations are in accordance with the established procedures and practices. The supervisor monitors and reports to the manager performance of support personnel, reviewing response times, problem logs and trends in problems reported. Errors at this level may cause some delay, expense and/or disruption to the organization.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Coordinates and oversees the activities and personnel associated with providing technical services to internal customers.
Oversees the process of identifying, prioritizing and confirming resolution of reported problems with systems, hardware/software and/or network problems.
May be asked to interface with customers and management on the status of current resolution efforts and lead daily/weekly meetings.
Oversees the delivery of day-today technical helpdesk support efforts including receipt, prioritization, documentation, and resolution and customer support of software, hardware, operating systems and configuration issues.
Coordinates and oversees the process of maintaining daily logs, turnovers, reruns and equipment malfunction reports consistent with established service levels; takes corrective action if service levels are not maintained.
Ensures adherence to department policies/procedures as well as generate requested or required reports for customers and management. Keeps apprised of developments in field of expertise to ensure currency of knowledge.
Provides task leadership to assigned staff and assists in the implementation of training priorities to ensure departmental staff maintains current technical/customer service skill set.


* Education and Typical Years of Experience
 Associate's degree/MSCE certification or equivalent work experience in Help Desk, Call Center or customer service environments.
Minimum of 3+ years progressively responsible related experience in administration, management control and/or accounting of technical/professional services.
Minimum of 1-year experience in successful task leadership or supervisory role, demonstrating strong organizational and task leadership skills.
Demonstrated understanding of information technology.
Proficiency in use of PC and related software (spreadsheet, database, etc.) applications.


]]></description>
        <link><![CDATA[http://jcnlx.com/692715c63f2c441291944031ab98ca54105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69553]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Collections Specialist]]></title>
        <description><![CDATA[
Date
Nov 27 Req Number
CORP: HR: International HR 69557 Location
Manila - Makati City,NY Job Title
Collections Specialist




* Description
 Under general supervision, the incumbent is responsible for collecting monies owed on large balanced delinquent medical accounts in an expeditious manner to ensure account resolution. May work on more complex accounts deferred by lower level team members. The incumbent assists patients by offering suggestions and information in regard to payment arrangements, and account disputes, also performs skip tracing and re-bills insurance companies when appropriate. Must possess the ability to work independently and have excellent customer service and communication skills, patience, flexibility and the assertiveness to achieve goals. The incumbent relies on instructions and pre-established guidelines to perform the functions of the job. Typically reports to a lead or supervisor.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Obtaining information necessary to facilitate receipt of payments from patients and insurance companies.
Submits necessary paperwork for claim processing.
Maintains accurate patient and insurance data (i.e., medical records, explanation of benefits, demographics, etc.).
Processes appropriate paperwork to patients, insurance companies, and clients, i.e., adjustments, transfers, change forms, etc.

* Education and Typical Years of Experience
 High School diploma and/or equivalent experience and/or training.
2+ year of experience in a hospital business collections environment.
Basic medical terminology, knowledge of CUBS.
Working knowledge and understanding of FDCPA, and state laws regarding collections.


]]></description>
        <link><![CDATA[http://jcnlx.com/cff9b45eab3d4ff8b229652057f15895105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69557]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Collections Specialist]]></title>
        <description><![CDATA[
Date
Nov 27 Req Number
CORP: HR: International HR 69558 Location
Manila - Makati City,NY Job Title
Collections Specialist




* Description
 Under general supervision, the incumbent is responsible for collecting monies owed on large balanced delinquent medical accounts in an expeditious manner to ensure account resolution. May work on more complex accounts deferred by lower level team members. The incumbent assists patients by offering suggestions and information in regard to payment arrangements, and account disputes, also performs skip tracing and re-bills insurance companies when appropriate. Must possess the ability to work independently and have excellent customer service and communication skills, patience, flexibility and the assertiveness to achieve goals. The incumbent relies on instructions and pre-established guidelines to perform the functions of the job. Typically reports to a lead or supervisor.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Obtaining information necessary to facilitate receipt of payments from patients and insurance companies.
Submits necessary paperwork for claim processing.
Maintains accurate patient and insurance data (i.e., medical records, explanation of benefits, demographics, etc.).
Processes appropriate paperwork to patients, insurance companies, and clients, i.e., adjustments, transfers, change forms, etc.

* Education and Typical Years of Experience
 High School diploma and/or equivalent experience and/or training.
2+ year of experience in a hospital business collections environment.
Basic medical terminology, knowledge of CUBS.
Working knowledge and understanding of FDCPA, and state laws regarding collections.


]]></description>
        <link><![CDATA[http://jcnlx.com/86740b25311449bc81d96df7575b45cd105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69558]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Collections Team Leader]]></title>
        <description><![CDATA[
Date
Nov 27 Req Number
CORP: HR: International HR 69559 Location
Manila - Makati City,NY Job Title
Collections Team Leader




* Description
 Performs advanced collections tasks, providing specialized analyses and troubleshooting in one or more specialized functions. Responsible for overseeing daily operations for one or more specific areas, projects, contracts, or divisions. Reviews and approves CUBS, monitors appeals, adjustments and account documentation. This senior-level exempt position requires comprehensive knowledge of accounts receivable and collections concepts, practices and procedures. A fully qualified professional, the incumbent applies concepts in performing advanced collections functions to solve problems of a non-routine nature. May require creative application to unique situations. In addition, reviews and approves the work of lower level staff. Works under general supervision and errors cause delay, expense, and/or disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Supervises, guides, trains, assists, and reviews the work of lower level collections staff within specific area.
Ensures staff meets deadlines.
Prepares and collections reports and various monthly reports.
Interacts with staff and customers to research and resolve problems.
Responds to questions or requests for information from senior management, project managers, or other internal staff on a regular basis.
Reviews contract collections deliverables to ensure compliance with contractual requirements.
Recommends solutions for improving collections processes.
Writes, reviews, and assists with finalizing internal procedures.
Completes additional projects as assigned.

* Education and Typical Years of Experience
 High School diploma or equivalent
Minimum of 2 years related experience, with demonstrated supervisory skills.
Strong knowledge of CUBS, EOB's CPT & ICD0-9 codes, HCFAs; UB92s; HCPCS, DRGs and authorization/referrals.
Comprehensive knowledge of collections practices and policies.


]]></description>
        <link><![CDATA[http://jcnlx.com/b00fc38f071d4170988584b68994598e105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69559]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Insurance Reimbursement Team Lead]]></title>
        <description><![CDATA[
Date
Nov 28 Req Number
CSG: BPO: Commercial 69567 Location
Cebu Job Title
Insurance Reimbursement Team Lead




* Description
 The main function of the Insurance Team Lead is to develop and implement innovative approaches and processes to improve department performance. The means by which this is accomplished is through evaluating present performance results and trends, and setting attainable measurable goals for each member of the AR Team.
Duties:
Develop, complete and publish trending reports that document how the AR Dept. is performing. Provide feedback on the results to staff to ensure that any outstanding issues acting as obstacles to performance excellence are handled with corrective actions. Monitor actions taken to ensure effectiveness.
Review Department's overall productivity and results, and provide guidance to staffing on coaching for improved productivity levels.
Establish Individual goals for Supervisors and team goals for their teams. Document employee performance issues with assistance from HR Manager. Coach Supervisors in resolving employee performance issues.
Conduct regular reviews of caseloads with staff and recommend additions/reductions in staffing as needed to maintain equitable work distribution and to affirm that department targets are met and exceeded.
Monitor lag time with staff to ensure that less than 60% of requested status cases are over 90 days from date moved into requested status, and that no more than 10% of requested cases are over 180 days old from dated moved into requested status.
Review and approve employee performance evaluations and recommend salary increases as warranted to the Director.
Review and update staff job descriptions quarterly to include specific, measurable goals and objectives to be used as the template for evaluating performance. Include skills and competencies in the job description as related to the specific tasks defined.
Complete 1st interviews on all new hire candidates and assist Supervisor in making hiring decisions.
Be familiar with Corporate policies and procedures and ensure those applicable to the department are being followed.
Oversee timecard entries with respect to punctuality, attendance and unpaid time off, and take appropriate action with employees who are not in compliance.
Develop and implement organizational and time management skills to help staff be more effective within the department.
Develop instructional workshops for staff in proper terminology, telephone etiquette, and assertiveness training to help staff be more successful.
Create a professional positive working environment that acts as an example for staff to emulate.
Maintain exemplary professional relationships with other Managers, and a continuous dialogue of ideas that will improve overall performance.



* Education and Typical Years of Experience
 Knowledge


Management skills and successful track record in management
Thoroughly familiar with Medicare regulations on coverage issues, billing and reimbursement issues, revenue codes, diagnostic codes, collection regulations, commercial health insurance provider contracting experience
Skills

Strong PC, all Microsoft Office applications, professional oral and written communication, strong organization and prioritization skills
Training

State and federal labor laws and personnel issues
Education

College Graduate or equivalent experience


]]></description>
        <link><![CDATA[http://jcnlx.com/30ef0275d1af4d99acd354ea441401eb105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69567]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Cebu, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Insurance Data Entry]]></title>
        <description><![CDATA[
Date
Nov 28 Req Number
CSG: BPO: Commercial 69568 Location
Cebu Job Title
Insurance Data Entry




* Description
 This position requires reviewing medical insurance claims data in order to extract and analyze payment and treatment information. This is a production-oriented position where quality and quantity of work is measured and evaluated on a daily basis.

This position will begin with a 4 to 16 week position as a Call Center Representative. Under immediate Supervision, the Call Center Representative will answer inbound telephone calls and make outbound calls collecting treatment and accident information. They will use a script and log the information on a windows based systems.


REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:


Reviews and analyzes medical claims data. Selects accident related claims and applies selected claim data to an automated recovery system.
Operates alphanumeric keyboard to update tables, files, screens and enter data.
As a Call Center Represenative collects data necessary for the investigation of potential accident claims.


Training / Education:
High School Degree or Equivalent Experience

Experience:
Experience which demonstrates candidate is detail oriented, preferably within a health care environment

Knowledge of Medical Terminology required

Other Requirements:
Must be effective communicator and show a desire for self-improvement. Also must be able to draw relationships between medical services. Strong Keyboarding skills.

* Education and Typical Years of Experience
 

]]></description>
        <link><![CDATA[http://jcnlx.com/86ebe910a933491099576060fb20056a105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69568]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Cebu, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Insurance Data Entry Team Lead]]></title>
        <description><![CDATA[
Date
Nov 28 Req Number
CSG: BPO: Commercial 69569 Location
Cebu Job Title
Insurance Data Entry Team Lead




* Description
 Provides functional guidance, training and assistance to lower level staff. Hire and train remote access staff. Review quality. Review productivity. Performs quality control checks of data input to ensure accuracy and customer satisfaction. Updates job format, tables, files, and screens within automated system. Responsible for preparing weekly and monthly reports to track quality, quantity, and efficiency. The Data Management Lead Specialist is an individual who applies a comprehensive knowledge of concepts and practices in performing complex functions, assisting other staff members with problems or questions. Works under general supervision and errors cause considerable delays, expense, and/or disruption.
Medical Terminology Required
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Hiring, training, and auditing of lower level staff.
Provides functional direction as a task leader to lower-level staff to ensure accuracy, efficiency, and customer satisfaction.
Schedules work, monitoring priority and batching of jobs to ensure smooth workflow.
Reviews, analyzes, and corrects data entry to ensure final product meets Company or project standards and is comprehensible.
Prepares periodic reports to track workload, response time and quality of input.
Assisting on difficult cases
Provides assistance, training, and troubleshooting support to lower level staff

Helping create system documentation and disseminating knowledge to other employees.
Assist in training of data entry staff
Experience which demonstrates candidate is detail oriented, preferably within a health care environment
Must be effective communicator and show a desire for self-improvement. Also must be able to draw relationships between medical services. Strong motivating skills

* Education and Typical Years of Experience
 High School diploma or GED, AA/AS preferred.


]]></description>
        <link><![CDATA[http://jcnlx.com/901c21b5948940a9b7330e75c5558ef2105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69569]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Cebu, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Insurance Customer Care Representatives]]></title>
        <description><![CDATA[
Date
Nov 28 Req Number
CSG: BPO: Commercial 69570 Location
Cebu Job Title
Insurance Customer Care Representatives




* Description
 The Small Balance - Call Center employee is responsible for responding to provider's phone inquiries, discussing the status of the rebill and resolving the provider issue. This position requires phone contact with providers (doctor's offices, hospitals, etc.).
Ideal candidate should possess strong analytical skills and have some medical billing, claims processing or collections background. Must possess the ability to work independently and have excellent customer service and communication skills, patience, flexibility and the assertiveness to achieve goals. Prior call center experience is a plus. Strong phone skills and PC skills including MS Word Excel and e-mail experience required.

REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information from the caller to properly resolve the situation.
Communicates appropriate options for resolution.
Uses a computer system to research inquiries and log customer calls.

* Education and Typical Years of Experience
 High School diploma and/or equivalent experience and/or training.
No prior experience required.

* Special Requirements
 Medical Claims and Billing 

]]></description>
        <link><![CDATA[http://jcnlx.com/d049cf23fb864915a9f4ef02b1a73d6b105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69570]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Cebu, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Collections Specialist]]></title>
        <description><![CDATA[
Date
Nov 28 Req Number
CSG: BPO: Commercial 69571 Location
Cebu Job Title
Collections Specialist




* Description
 The Collections Specialist is responsible for the collection of refunds due to clients of ACS by various providers (doctor's offices, hospitals, etc) as a result of over-payments, and duplicate payments. Must follow up with providers to discuss status of refund to ensure timely account resolution and refund.
Ideal candidate should possess strong analytical skills and have medical billing, claims processing or collections background. Must possess the ability to work independently and have excellent customer service and communication skills, patience, flexibility and the assertiveness to achieve goals. Strong phone skills and PC skills including MS Word Excel and e-mail experience required.

REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Obtaining information necessary to facilitate receipt of payments from patients and insurance companies.
Submits necessary paperwork for claim processing.
Maintains accurate patient and insurance data (i.e., medical records, explanation of benefits, demographics, etc.).
Processes appropriate paperwork to patients, insurance companies, and clients, i.e., adjustments, transfers, change forms, etc.

* Education and Typical Years of Experience
 High School diploma and/or equivalent experience and/or training.
2+ year of experience in a hospital business collections environment.
Basic medical terminology


* Special Requirements
 Medical Billing, Claims Processing, or Collections background 

]]></description>
        <link><![CDATA[http://jcnlx.com/dea10260600b4ec4b3069c8aabc1c1ef105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69571]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Cebu, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[Technical Helpdesk Agent]]></title>
        <description><![CDATA[
Date
Dec 4 Req Number
CSG: ITO: IT Client Services 69644 Location
Manila/Makati City Job Title
Technical Helpdesk Agent




* Description
 An entry-level technician, the Technical Helpdesk Associate applies a basic knowledge of information technology products and services to routine assignments and assists more experienced staff in the application of technical concepts, practices and procedures. The incumbent generally is a member of quick-response customer support team and works with clients over the phone to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues. The incumbent typically operates independently to provide prompt and professional Help Desk service through efficient processing and prioritization of issues. Works with immediate supervision on more complex assignments.

REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Receives and prioritizes issues via applicable database and forwards (as appropriate) to respective coordinator, technician or systems specialist.
Ensures customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with customer service and professional/technical standards.
Assists customers over the phone with multiple types of system/applications errors following set guidelines on call processing, prioritizing, and escalation procedures.
Troubleshoots via the phone hardware, software and/or network operating problems as required and involves applicable technical resources to ensure resolution.
May assist in staffing service hotline and/or providing user/client training.

* Education and Typical Years of Experience
 Vocational, trade school, technical training, associate's degree, or equivalent work experience.
8 mths to 2 yrs. of experience
Certification in Mainframes would be an added advantage. 

* Special Requirements
 To provide voice-based support on Desktops / Laptops / Mainframe to our international Clients. 
Willing to work in shifts. 
Excellent Communication Skills Required.

First Level support-PC user support, new hire systems setups, and desktop/laptop software and application support.

Use Remedy/Service Center ticket system to track issues and document troubleshooting steps.

Position requires telephone contact with English-speaking end users.

Provides quick response and maximum uptime for all users and performs end user training when necessary.

Assists in determining suitable software to meet user requirements.

Troubleshoots software and hardware failures and identifies network problems when they relate to personal computers.

May require PC system experience in a LAN environment, strong understanding of Windows 2K and XP operating systems, experience with all Microsoft Office products as well as troubleshooting experience and understanding of e-mail.

Provides technical remote maintenance and support for new and existing systems.

This job may include any aspect of field support, and is not limited to system hardware and software, PC's, and IP networking.

All other duties as assigned.


]]></description>
        <link><![CDATA[http://jcnlx.com/01d7b50dc4c549979eb572342e65342f105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69644]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[, PHL]]></location>
    </job>
    <job>
        <title><![CDATA[SBU Manager]]></title>
        <description><![CDATA[
Date
Dec 5 Req Number
CORP: HR: International HR 69645 Location
Manila - Makati City,NY Job Title
SBU Manager




* Description
 Acts as the principal client contact by managing the operations for a less complex service area or smaller multiple service areas with modest revenue generation. This includes profit and loss (P&L) accountability, resource allocation, problem resolution and budgetary efforts. Reviews and resolves issues affecting Company compliance, legal requirements and customer/Company objectives. Provides interpretation of data and advice to management. This senior-level management position requires strong technical, communication and management skills and extensive experience in overall administration/management functions, concepts and practices. Incumbent serves as a primary contact for problem resolution and information/data gathering. Incumbent possesses and applies a strong knowledge of Company policies and procedures to difficult assignments. Tasks are of an advanced, non-routine nature. Works under limited supervision and has functional responsibility for one or more specific areas, projects, contracts or divisions. Incumbents may have domestic or off-shore responsibility based on complexity or size of service area. Errors cause substantial delay, expense, and/or disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Directs and manages various daily operations of administrative/management or technical staff for one or more specialized functional areas within a given service area or smaller multiple service areas with modest revenue levels, to ensure performance standards are met/client and project commitments adhered to.
Assumes P&L responsibility for assigned clients/projects; develops budget and cost estimates and manages project/contract demands consistent with budget projections.
Determines resources allocation levels to meet project/contract commitments.
Analyzes workflow and assignments to ensure efficient/cost effective operations; develops/implements process, program or service improvements to meet such needs.
Advises staff members in resolving problems and issues that arise with internal and external customers.
Coordinates/participates in the completion of all production standards and/or makes recommendations for improvements in overall production.
Partners with senior staff in developing and marketing new client programs/service offerings as required.
Develops and/or participates in technical presentations on behalf of a given effort or related service offering.
Completes special projects as assigned.
Maintains awareness of development in field of expertise to ensure skill set/knowledge base remain current

* Education and Typical Years of Experience
 Bachelor's degree in related field or equivalent experience.
5+ years progressively responsible related experience in administration, project management and/or accounting of technical/professional services.
Minimum of 2 years experience in successful task lead or supervisory role.


]]></description>
        <link><![CDATA[http://jcnlx.com/6125bcdcc14748aea24bc711253d0790105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69645]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Insurance Processors]]></title>
        <description><![CDATA[
Date
Dec 5 Req Number
CORP: HR: International HR 69646 Location
Manila - Makati City,NY Job Title
Insurance Processors




* Description
 Under general supervision, the incumbent will respond to non-routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform moderate tasks requiring comprehensive working knowledge of the Company's products and services and as necessary, will provide work leadership to lower-level staff members. This is a senior-level position requiring extensive experience in a call center operations environment.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures.
Gathers information from the caller to identify customer's needs and determine appropriate action.
Communicates appropriate options for resolution.
Investigates and attempts to resolve complaints.
Investigates and resolves problems escalated through lower-level staff members.
Uses a computer system to research/resolve inquiries and log customer calls.
Escalates more complex issues to Supervisor/Manager as necessary.


* Education and Typical Years of Experience
 High School diploma and/or equivalent experience and/or training.
3 - 5 years experience in a large-scale multi-function call center environment.


]]></description>
        <link><![CDATA[http://jcnlx.com/4bcfbd02939b42b781e120ab3bd329cb105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69646]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Team Lead]]></title>
        <description><![CDATA[
Date
Dec 5 Req Number
CORP: HR: International HR 69647 Location
Manila - Makati City,NY Job Title
Team Lead




* Description
 First level exempt supervisory position requiring comprehensive working knowledge of call center concepts, practices, and procedures. Serves as a primary contact for problem resolution and information gathering regarding customer complaints and work assignments. Works under general supervision and has functional responsibility for one or more specific areas, projects, or division. May work at client site(s). Typically reports to senior management.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Supervises the daily operations of call center activities performing customer-oriented telephone activities and various background operations duties.
Determines work schedules to ensure adequate coverage for customer inquiries.
Actively participates in hiring, developing, and reviewing employees and their performance.
Develops and monitors work guidance and performance measures to meet goals for delivery of service.
Monitors quality of service and responses provided through observation and monitoring of calls.
Assists and advises staff members in resolving problems and issues that arise with internal and external customers.
Reports to senior management on team accomplishments, achievements and productivity.
Keeps apprised of developments in field of expertise to ensure currency and makes recommendations to management to improve efficiency/effectiveness.

* Education and Typical Years of Experience
 Beyond High School or equivalent experience and/or training.
3+ year's experience in a large scale, complex, multi-function call center environment.
1+ years experience in a task lead or supervisory role.


]]></description>
        <link><![CDATA[http://jcnlx.com/4777166b33e14f49853f6fc0c641821f105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69647]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Reports Analyst]]></title>
        <description><![CDATA[
Date
Dec 5 Req Number
CORP: HR: International HR 69652 Location
Manila - Makati City,NY Job Title
Reports Analyst




* Description
 Under general supervision, the incumbent is required to coordinate the successful and timely delivery of all Call Center operations and services to assigned internal clients, such delivery being fully consistent with the company's performance vision for contracted external clients. Responsible for the timely reporting, escalation and resolution of day-to-day operational problems that can or do adversely affect customer service delivery; for tracking and reporting the status of planned, in-process and completed internal client initiatives; and for the oversight and facilitation of ad hoc projects undertaken in support of one-time client initiatives or established client business goals.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Serves as the Call Center representative in scheduled meetings with assigned internal clients, securing technical participation and support when necessary.
Coordinates Call Center Operations service delivery activities with assigned internal clients, serving as the internal client's advocate within the organization.
Serves as the primary point of contact with assigned internal clients for planning, project initiation and problem escalation.
Utilizes the capabilities of Call Center software to assure the timely and successful resolution of internal client problems and service requests.
Reviews processing results, problem logs and service requests with the internal client as often as necessary to verify satisfaction with service delivery.
Summarizes and deliver in a timely and accurate fashion all inputs needed to satisfy monthly internal client reporting requirements.
Solicits client support for internal projects needed to maintain operating production environment for assigned internal clients.
Manages ad hoc technical projects requested by assigned internal clients.
Conducts meetings and interact with all levels of Call Center Operations management as needed to communicate plans and establish or affirm priorities.


* Education and Typical Years of Experience
 Bachelor's degree or equivalent experience
5+ years of directly related experience, particularly in the areas of Call Center operations, project planning and coordination, meeting coordination and problem/change management.
Communicate effectively with personnel from all levels of the organization, both verbally and in writing.
Manage cross-functional project teams and personnel in remote geographic locations.
Balance a client service orientation with support for the financial goals of the business.


]]></description>
        <link><![CDATA[http://jcnlx.com/aa0a39c9301142b08477401de56a13f2105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69652]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Workforce Specialist]]></title>
        <description><![CDATA[Date
Dec 5 Req Number
CORP: HR: International HR 69653 Location
Manila - Makati City,NY Job Title
Workforce Specialist




* Description
 Under general supervision, the incumbent is required to coordinate the successful and timely delivery of all Call Center operations and services to assigned internal clients, such delivery being fully consistent with the company's performance vision for contracted external clients. Responsible for the timely reporting, escalation and resolution of day-to-day operational problems that can or do adversely affect customer service delivery; for tracking and reporting the status of planned, in-process and completed internal client initiatives; and for the oversight and facilitation of ad hoc projects undertaken in support of one-time client initiatives or established client business goals.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Serves as the Call Center representative in scheduled meetings with assigned internal clients, securing technical participation and support when necessary.
Coordinates Call Center Operations service delivery activities with assigned internal clients, serving as the internal client's advocate within the organization.
Serves as the primary point of contact with assigned internal clients for planning, project initiation and problem escalation.
Utilizes the capabilities of Call Center software to assure the timely and successful resolution of internal client problems and service requests.
Reviews processing results, problem logs and service requests with the internal client as often as necessary to verify satisfaction with service delivery.
Summarizes and deliver in a timely and accurate fashion all inputs needed to satisfy monthly internal client reporting requirements.
Solicits client support for internal projects needed to maintain operating production environment for assigned internal clients.
Manages ad hoc technical projects requested by assigned internal clients.
Conducts meetings and interact with all levels of Call Center Operations management as needed to communicate plans and establish or affirm priorities.


* Education and Typical Years of Experience
 Bachelor's degree or equivalent experience
5+ years of directly related experience, particularly in the areas of Call Center operations, project planning and coordination, meeting coordination and problem/change management.
Communicate effectively with personnel from all levels of the organization, both verbally and in writing.
Manage cross-functional project teams and personnel in remote geographic locations.
Balance a client service orientation with support for the financial goals of the business.


]]></description>
        <link><![CDATA[http://jcnlx.com/c0ef700ba2d54a99a0d4e007db854a9e105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69653]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Data Transaction Supervisor]]></title>
        <description><![CDATA[
Date
Dec 5 Req Number
CORP: HR: International HR 69654 Location
Manila - Makati City,NY Job Title
Data Transaction Supervisor




* Description
 Responsible for supervising a data entry operation consisting of one to three shifts that provide service and support functions to one or more tasks, projects, contracts, or division. Analyzes operational workflow to ensure quality, quantity, and efficiency standards are met or exceeded. Interacts with customers on a regular basis to determine needs or problems and provide appropriate, feasible solutions. An exempt supervisory position requiring extensive knowledge of technical, communication, and management skills and abilities. The Transaction Processing Supervisor serves as a primary contact for problem resolution and information gathering regarding work assignments. Incumbent oversees the daily workflow of a multi-shift data processing operation. Tasks are highly complex in value. Works under general supervision and has functional responsibility for one or more specific areas, projects, contracts, or divisions. Errors cause substantial delay, expense, and/or disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Supervises the daily operations of a multi-shift data entry operation.
Actively participates in hiring, developing, and reviewing employees and their performance.
Analyzes workflow and assignments to ensure operations run efficiently.
Assists and advises staff members in resolving problems and issues that arise with internal and external customers.
Meets with customers on a regular basis to determine needs or problems and implement solutions.

* Education and Typical Years of Experience
 BS/BA degree or equivalent work experience, preferably in computer science or related discipline.
6+ years of related experience, and some demonstrated supervisory/lead skills.


]]></description>
        <link><![CDATA[http://jcnlx.com/51cae9e16440423dbe7bd0ef3026100d105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69654]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Data Transaction Team Lead]]></title>
        <description><![CDATA[
Date
Dec 5 Req Number
CORP: HR: International HR 69655 Location
Manila - Makati City,NY Job Title
Data Transaction Team Lead




* Description
 Provides functional guidance, training and assistance to lower level staff. Ensures data entry and/or phone equipment is functioning properly by scheduling regular maintenance and routine repairs. Performs quality control checks of data input to ensure accuracy and customer satisfaction. Updates job format, tables, files, and screens within automated system. Responsible for preparing weekly and monthly reports to track quality, quantity, and efficiency. A non-exempt paraprofessional position requiring in-depth knowledge of data entry and operating systems in order to effectively give functional directions to lower level staff. The Data Management Lead Specialist is an individual who applies a comprehensive knowledge of concepts and practices in performing complex functions, assisting other staff members with problems or questions. Works under general supervision and errors cause considerable delays, expense, and/or disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Provides functional direction as a task leader to lower-level staff to ensure accuracy, efficiency, and customer satisfaction.
Schedules work, monitoring priority and batching of jobs to ensure smooth workflow.
Reviews, analyzes, and corrects data entry to ensure final product meets Company or project standards and is comprehensible.
Prepares periodic reports to track workload, response time and quality of input.
Maintains equipment by scheduling regular maintenance and routine repairs.
Provides assistance, training, and troubleshooting support to lower level staff
Operates alphanumeric keyboard to update tables, files, screens and enter data.

* Education and Typical Years of Experience
 High School diploma or GED, AA/AS preferred.
5 - 7 years of data entry experience with some supervisory skills.


]]></description>
        <link><![CDATA[http://jcnlx.com/9eb3ad707b374f2081246f7824d0950e105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69655]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[QA Analyst]]></title>
        <description><![CDATA[
Date
Dec 5 Req Number
CORP: HR: International HR 69656 Location
Manila - Makati City,NY Job Title
QA Analyst




* Description
 Responsible for all activities involving quality assurance and compliance with applicable regulatory requirements; conducts audits and reviews/analyzes data and documentation. Errors at this level can cause delay, expense, and/or disruption.
Performs quality audits.
Assures compliance to specifications and standards, such as ISO regulations.
Applies company policies and procedures to resolve a variety of issues.


* Education and Typical Years of Experience
 May require a bachelor's degree in area of specialty and 2-5 years of experience in the field or in a related area.
Familiar with standard concepts, practices, and procedures within a particular field.


]]></description>
        <link><![CDATA[http://jcnlx.com/e2e966501d5047e6881e19d8c2cadca8105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69656]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Project Manager]]></title>
        <description><![CDATA[
Date
Dec 5 Req Number
CORP: HR: International HR 69657 Location
Manila - Makati City,NY Job Title
Project Manager




* Description
 Manages assigned group of Project Support Staff who provide on-site project management/administrative support and coordination to various contract(s), project(s) or task(s), including, but not limited to contract accounting and reporting, payroll/personnel processing, maintenance and reporting, purchasing, facility leasing and service administration, etc. This is a seasoned professional, who possesses a comprehensive knowledge of management and ACS project support concepts, practices, and procedures. Incumbents provide tactical management for project management/administrative support units, i.e., plan, organize, direct and control day-to-day activities of a segment of support staff organized by client, contract, task, and/or geographic region to ensure quality, consistency and/or coordination of diverse project management/administrative services provided to various and/or multiple locations. Work involves considerable coordination and interface with client and ACS operations staff. Errors can cause considerable delay, expense, and disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Maintenance of contract budget (actual/projected) records. Tracking ACS costs and performance, including time sheet collection, verification, payroll/labor accounting, reporting, and distribution.
Preparation and initiation of contract billing; and providing supporting documentation/reporting to secure payment for services and other deliverables provided to client.
Administration of personnel records, and administrative processing of contract employees including, new hire orientation, benefit administration, security administration, training arrangements, travel/expense authorizations, salary and performance evaluations, terminations, etc. Incumbents ensure that associated forms and notifications are approved, and processed and that various ACS and client required reports are updated to reflect changes, e.g., staffing/bid rate reporting.
Facility administration, including space planning and allocation/moves. Administrations of building/ facility/equipment leasing, maintenance and/or repair arrangements, including telecommunications, mail, custodial, equipment, printing, and repro services. Coordination, as necessary, with ACS and client representatives, as well as outside vendors.
Purchasing equipment and supplies: conducting cost/benefit analyses, obtaining quotes, negotiates with vendors and initiating purchase orders for both task and overhead items.
Conducting/compiling/making special analyses, reports and presentations of budgets, performance, forecasts, etc., as required.
Introduction/implementation of administrative or financial control procedures, which improve the effective operation of the unit.
Participates in the introduction and implementation of overall ACS operating standards, practices, and procedures. Provides guidance to project support staff assigned to client locations. Establishes internal controls and monitors activities of staff to ensure operating quality. Coordinates project support for start-up and shutdown.
Plans goals and objectives for support staff and organizes personnel accordingly, including the scheduling/assignment of staff. Provides guidance to staff to ensure the effective implementation and maintenance of same.
Acts as point of contact for other departments to resolve problems regarding project support and acts as in-house consultant. May contribute to specific proposal efforts and management level presentations.
May coordinate with project management to interviews, selects and supervises training of new employees. Administers and/or coordinates administration of performance evaluations and salary recommendations. Addresses employee relations and development issues for assigned personnel.
Keeps apprised of developments in field of expertise to ensure currency and makes recommendations to management to improve efficiency/effectiveness.

* Education and Typical Years of Experience
 Bachelors degree in related field or equivalent work experience.
6+ years progressively responsible experience providing related client/project/contract administrative support.
2+ years experience in successful task lead or supervisory role. Strong organizational skills.


]]></description>
        <link><![CDATA[http://jcnlx.com/4746e3b8ba674407b9f72ddb73e63f73105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
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        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[AP Data Transaction Processor Tier 1]]></title>
        <description><![CDATA[
Date
Dec 3 Req Number
CORP: HR: International HR 69603 Location
New York,NY Job Title
AP Data Transaction Processor Tier 1




* Description
 Provides data entry and verification support to a task, project, contract, or division by operating data entry equipment to code, format, and transcribe data from a source document and/or phone call into a form suitable for storing, retrieving, processing, and manipulating within an automated system. May enter data into formatted or unformatted screens and/or documents. An entry-level clerical support position requiring familiarity with data entry and keyboard functions. The Data Management Assistant performs routine data entry functions and assists with simple formatting tasks following established policies. Works under immediate supervision and work is closely checked.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Transcribes routine pre-coded and identifiable alphanumeric data from source document and/or phone call into an automated system.
Operates phone system and/or alphanumeric keyboard for data entry.
Verifies work to ensure accuracy and completeness.
Records, posts, logs, enters, photocopies, and/or updates information or data.
Creates and maintains files.
May provide office support as necessary.

* Education and Typical Years of Experience
 High School diploma or equivalent.
0 - 1 year of related experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/f54891d12bf54514bdf26c72aeea1ae5105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69603]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[New York, NY, 10095, USA]]></location>
    </job>
    <job>
        <title><![CDATA[AP Data Transaction Processor Tier 2]]></title>
        <description><![CDATA[
Date
Dec 3 Req Number
CORP: HR: International HR 69604 Location
Manila - Makati City,NY Job Title
AP Data Transaction Processor Tier 2




* Description
 Provides data entry and verification support to a task, project, contract, or division by operating data entry equipment to code, format, and transcribe data from a source document and/or phone call into a form suitable for storing, retrieving, processing, and manipulating within an automated system. May enter data into formatted or unformatted screens and/or documents. An entry-level clerical support position requiring familiarity with data entry and keyboard functions. The Data Management Assistant performs routine data entry functions and assists with simple formatting tasks following established policies. Works under immediate supervision and work is closely checked.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Transcribes routine pre-coded and identifiable alphanumeric data from source document and/or phone call into an automated system.
Operates phone system and/or alphanumeric keyboard for data entry.
Verifies work to ensure accuracy and completeness.
Records, posts, logs, enters, photocopies, and/or updates information or data.
Creates and maintains files.
May provide office support as necessary.

* Education and Typical Years of Experience
 High School diploma or equivalent.
0 - 1 year of related experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/c279af4481f945af871f42e98002bc27105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69604]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[AP Data Transaction Processor Tier 3]]></title>
        <description><![CDATA[
Date
Dec 3 Req Number
CORP: HR: International HR 69605 Location
Manila - Makati City,NY Job Title
AP Data Transaction Processor Tier 3




* Description
 Provides data entry and verification support to a task, project, contract, or division by operating data entry equipment to code, format, and transcribe data from a source document and/or phone call into a form suitable for storing, retrieving, processing, and manipulating within an automated system. May enter data into formatted or unformatted screens and/or documents. An entry-level clerical support position requiring familiarity with data entry and keyboard functions. The Data Management Assistant performs routine data entry functions and assists with simple formatting tasks following established policies. Works under immediate supervision and work is closely checked.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Transcribes routine pre-coded and identifiable alphanumeric data from source document and/or phone call into an automated system.
Operates phone system and/or alphanumeric keyboard for data entry.
Verifies work to ensure accuracy and completeness.
Records, posts, logs, enters, photocopies, and/or updates information or data.
Creates and maintains files.
May provide office support as necessary.

* Education and Typical Years of Experience
 High School diploma or equivalent.
0 - 1 year of related experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/9120a0a3b35748a4b2b73308bb5935a7105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69605]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Ap Data Transaction Processing Team Lead]]></title>
        <description><![CDATA[
Date
Dec 3 Req Number
CORP: HR: International HR 69606 Location
Manila - Makati City,NY Job Title
Ap Data Transaction Processing Team Lead




* Description
 Provides functional guidance, training and assistance to lower level staff. Ensures data entry and/or phone equipment is functioning properly by scheduling regular maintenance and routine repairs. Performs quality control checks of data input to ensure accuracy and customer satisfaction. Updates job format, tables, files, and screens within automated system. Responsible for preparing weekly and monthly reports to track quality, quantity, and efficiency. A non-exempt paraprofessional position requiring in-depth knowledge of data entry and operating systems in order to effectively give functional directions to lower level staff. The Data Management Lead Specialist is an individual who applies a comprehensive knowledge of concepts and practices in performing complex functions, assisting other staff members with problems or questions. Works under general supervision and errors cause considerable delays, expense, and/or disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Provides functional direction as a task leader to lower-level staff to ensure accuracy, efficiency, and customer satisfaction.
Schedules work, monitoring priority and batching of jobs to ensure smooth workflow.
Reviews, analyzes, and corrects data entry to ensure final product meets Company or project standards and is comprehensible.
Prepares periodic reports to track workload, response time and quality of input.
Maintains equipment by scheduling regular maintenance and routine repairs.
Provides assistance, training, and troubleshooting support to lower level staff
Operates alphanumeric keyboard to update tables, files, screens and enter data.

* Education and Typical Years of Experience
 High School diploma or GED, AA/AS preferred.
5 - 7 years of data entry experience with some supervisory skills.


]]></description>
        <link><![CDATA[http://jcnlx.com/4a11acee9fcd42bc8f921a6aa9dbc6d6105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69606]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Data Transaction Processor]]></title>
        <description><![CDATA[
Date
Dec 3 Req Number
CORP: HR: International HR 69607 Location
Manila - Makati City,NY Job Title
Data Transaction Processor




* Description
 Provides data entry and verification support to a task, project, contract, or division by operating data entry equipment to code, format, and transcribe data from a source document and/or phone call into a form suitable for storing, retrieving, processing, and manipulating within an automated system. May enter data into formatted or unformatted screens and/or documents. An entry-level clerical support position requiring familiarity with data entry and keyboard functions. The Data Management Assistant performs routine data entry functions and assists with simple formatting tasks following established policies. Works under immediate supervision and work is closely checked.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Transcribes routine pre-coded and identifiable alphanumeric data from source document and/or phone call into an automated system.
Operates phone system and/or alphanumeric keyboard for data entry.
Verifies work to ensure accuracy and completeness.
Records, posts, logs, enters, photocopies, and/or updates information or data.
Creates and maintains files.
May provide office support as necessary.

* Education and Typical Years of Experience
 High School diploma or equivalent.
0 - 1 year of related experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/a30b0a47e5274f3399b1efefe18c159a105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69607]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Database Administrator]]></title>
        <description><![CDATA[
Date
Dec 3 Req Number
CORP: HR: International HR 69608 Location
Manila - Makati City,NY Job Title
Database Administrator




* Description
 A senior-level professional, the Systems Development Senior Specialist is competent to work on complex projects and applies an in-depth knowledge of engineering/automation concepts, practices and procedures. The incumbent regularly works under deadlines and is capable of handling extreme workloads. The Systems Development Senior Specialist acts independently, operating with only general direction; errors at this level may cause significant disruption and/or major cost. Incumbents may provide guidance to and assist in training less experienced staff. Incumbents are responsible for the installation, development, implementation, and customization of hardware and software system elements.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Equipment or software design, engineering and/or development for commercial, medical, military or scientific uses.
Engineering evaluation and/or test of materials (H/W and/or S/W components, products and systems).
Preparation of detailed specifications from which programs will be written, or equipment fabricated or installed.
Application of configuration management procedures for changes to the operating system files and software.
Performance of associated process studies, research investigations and requirements analyses of all aspects of communications and telecommunications system, etc., by applying statistical/analytical and modeling or engineering techniques, procedures and criteria in specialized areas.
Participation in the development and preparation of documentation for, but not limited to, procedural, program and user documentation.
Designs, develops, installs, implements, fine tunes, documents and/or maintains databases, database dictionaries; monitors standards and procedures and integrates systems through database design and administration.
Works with users to ensure successful system implementation; may assist in user training.
May provide guidance and assists in training of less experienced staff.
May research or write portions of technical proposals.
Maintains state-of-the-art knowledge and compiles information into recommendations and analyses.

* Education and Typical Years of Experience
 Bachelor's degree in a related technical field or equivalent work experience.
Minimum 5-7 years of progressively responsible related technical experience, including 3 years developing large, technically complex systems and
2 years with major responsibility for developing, revising and controlling technical documentation of a complex system. 

]]></description>
        <link><![CDATA[http://jcnlx.com/8f382094e113430195ae3288fa97ec7b105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69608]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Operations Director]]></title>
        <description><![CDATA[Date
Dec 3 Req Number
CORP: HR: International HR 69609 Location
Manila - Makati City,NY Job Title
Operations Director




* Description
 

* Education and Typical Years of Experience
 

]]></description>
        <link><![CDATA[http://jcnlx.com/8b5b668097c243d6ba2a996340cd8ddf105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69609]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Operations Deputy Director]]></title>
        <description><![CDATA[Date
Dec 3 Req Number
CORP: HR: International HR 69610 Location
Manila - Makati City,NY Job Title
Operations Deputy Director




* Description
 

* Education and Typical Years of Experience
 

]]></description>
        <link><![CDATA[http://jcnlx.com/da362362586a45b58e877be7175ab792105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69610]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Process Manager]]></title>
        <description><![CDATA[
Date
Dec 3 Req Number
CORP: HR: International HR 69611 Location
Manila - Makati City,NY Job Title
Process Manager




* Description
 

* Education and Typical Years of Experience
 

]]></description>
        <link><![CDATA[http://jcnlx.com/41dbd8efbc8e4e76af8113d8b8ce6bb3105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69611]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Supervisor]]></title>
        <description><![CDATA[
Date
Dec 3 Req Number
CORP: HR: International HR 69612 Location
Manila - Makati City,NY Job Title
Supervisor




* Description
 Performs advanced accounting tasks, providing specialized analyses and troubleshooting in one or more specialized functions. Responsible for overseeing daily operations for one or more specific areas, projects, contracts, or divisions. Reviews and approves invoices, balance sheets, and journal entries. This senior-level exempt position requires comprehensive knowledge of accounting concepts, practices and procedures. A fully qualified professional, the incumbent applies concepts in performing advanced accounting functions to solve problems of a non-routine nature. May require creative application to unique situations. In addition, reviews and approves the work of lower level staff. Works under general supervision and errors cause delay, expense, and/or disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Supervises, guides, trains, assists, and reviews the work of lower level accounting staff within specific area.
Ensures staff meets deadlines.
Prepares and analyzes financial statements and monthly reports.
Prepares, reviews, and approves journal entries, general ledger transactions, travel requirements, payroll, expense reports, time reports, invoices, balance sheet reconciliation, or margin trend analysis.
Interacts with staff and customers to research and resolve problems.
Responds to questions or requests for information from VP's, project managers, or other internal staff on a regular basis.
Reviews contract billing abstracts to ensure compliance with contractual requirements.
Recommends solutions for improving accounting processes.
Writes, reviews, and assists with finalizing internal procedures.
Completes additional projects as assigned.


* Education and Typical Years of Experience
 BS/BA degree or equivalent in accounting, business, finance or related field.
Minimum of 6 years related experience, with demonstrated supervisory skills.


]]></description>
        <link><![CDATA[http://jcnlx.com/dc48115d8cd14a5d98597633b7309a46105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69612]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Team Leader]]></title>
        <description><![CDATA[
Date
Dec 3 Req Number
CORP: HR: International HR 69613 Location
Manila - Makati City,NY Job Title
Team Leader




* Description
 Performs routine accounting tasks in support of one or more specialized areas, projects, contracts, or divisions. Prepares and examines a variety of financial statements and reports for completeness, accuracy, and compliance. This intermediate-level exempt position requires a broad knowledge of accounting concepts, practices, and procedures.  The incumbent applies concepts in performing routine accounting functions to solve problems. Works under direct supervision and errors can cause delay, expense, and/or disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Prepares and analyzes financial statements and monthly reports.
Prepares and analyzes monthly reconciliation of balance sheet accounts.
Generates reports to analyze margin trends.
Reviews and maintains general ledger accounts.
Maintains appropriate records for area(s) of responsibility.
Assists with audits by providing records and supporting schedules.
Interacts with staff and customers to research and resolve problems.
Assists with drafting internal procedures.
Completes additional projects as assigned.

* Education and Typical Years of Experience
 BS/BA degree or equivalent in accounting, business, finance or related field.
3-5 years related experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/c4e8241a1b23409ca80e57dea128545e105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69613]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Analyst]]></title>
        <description><![CDATA[
Date
Dec 3 Req Number
CORP: HR: International HR 69614 Location
Manila - Makati City,NY Job Title
Analyst




* Description
 Performs a variety of clerical accounting tasks in support of a contract or an area(s) within the accounting department such as payroll, accounts payable/accounts receivable, or fixed assets. Tasks may include verifying and keying data into an automated system, file maintenance, journal entries, and general record keeping. This senior-level clerical position requires familiarity with accounting practices and procedures as well as experience and knowledge of organizational policies and practices. Incumbent performs routine clerical accounting functions, following established procedures. Works under general supervision and work is closely checked.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Processes, verifies, and audits various documents such as invoices, expense reports, journal entries, time reports, purchase orders; researches and interprets discrepancies; maintains related logs and records.
Reconciles various ledger accounts and reports. Balances accounts involving multiple items and different sources of data.
Investigates problems with accounts, reports, and documentation requiring knowledge of the sources and compilation process.
Reviews, processes, and keys invoices, expense reports, time reports, purchase orders, inventory logs into an automated system.
Reconciles accounts with general ledger; prepares balance sheet reconciliation and clears exception items.
Responds to routine questions concerning area of responsibility.
May prepare unit price invoices or assist in drafting and reconciliation of more complex invoices.
May provide office support as necessary.

* Education and Typical Years of Experience
 High School diploma or equivalent.
3 - 5 years related experience; may substitute AS degree in Accounting for 2 years work experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/e94266bc65e3457db5db62af1e947336105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69614]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Production Manager]]></title>
        <description><![CDATA[
Date
Dec 12 Req Number
CORP: HR: International HR 69723 Location
Manila - Makati City,NY Job Title
Production Manager




* Description
 Production Control Manager, is a member of middle/second level management, who applies a comprehensive and in-depth working knowledge of production control and computing/operating systems concepts, policies, practices, processes and procedures to the most complex range of assignments through subordinates. Incumbents work independently, with general guidance of senior management. Errors at this level can cause significant delay, expense and/or disruption to the organization. The Manager exercises supervision over exempt contributors and non-exempt staff. Incumbents participate in planning, and in making recommendations to senior management regarding computing environment consisting of multiple sites, and/or multiple shifts.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responsible for providing team leadership to a customer-focused team or group of teams who ensure that customers are satisfied, and their needs are fulfilled.
Ensures maintenance and update of job control language and all on-line schedules for assigned shifts, locations, etc. Reviews/analyzes logs, forecasts, etc for ways to improve weak job streams. Works with systems staff to coordinate non-standard activities, i.e. database maintenance, hardware maintenance, etc.
Makes and/or supervises work assignments of production control staff balancing effective service and staff development considerations. Monitors backlog.
Provides technical assistance to system users in resolving computing production control, and where assigned, operations problems. Acts as central point of contact regarding matters affecting area. Participates in administration and troubleshooting financial tracking/utilization billing.
Selects, trains and evaluates the performance of management staff. Administers performance evaluations and makes salary recommendations.
Initiates request for resources and maintain contact with suppliers, vendors and subcontractors.
Develops operating standards and makes recommendations for improvements in overall production.
Represents production control during disaster recovery exercises.
Maintains physical security of area; monitors area for breach of security utilization (user).
Provides periodic (daily, monthly, and yearly) reporting to management.
Keeps apprised of developments in field of expertise to ensure currency.

* Education and Typical Years of Experience
 Bachelor's Degree in related field or equivalent work experience.
7+ years progressively responsible computer operations experience demonstrating comprehensive familiarity with most medium and large-scale computer systems, platforms, peripherals and operating procedures. This may include a comprehensive knowledge of scheduling and job processing languages and automated scheduling techniques.
Minimum of two-years task leadership or supervisory experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/69a69698dfdb41bdb6435d077976f9cf105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69723]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Receptionist]]></title>
        <description><![CDATA[
Date
Jan 15 Req Number
CORP: HR: International HR 69979 Location
Manila - Makati City,NY Job Title
Receptionist




* Description
 This is an administrative or secretarial position requiring experience, skill and knowledge of organization policies and practices. The Administrative Assistant performs general clerical and/or secretarial duties and follows existing procedures. Works under immediate or general supervision. May exercise some judgment in accordance with well-established policies, procedures and techniques.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Processes paperwork in an efficient manner according to set procedures.
Records, posts, codes, logs, photocopies, distributes, and/or updates information.
Prepares reoccurring reports and presentations.
Proofs own work or work of others.
Establishes and maintains files in accordance with predetermined standards.
Answers phones and routes incoming calls to appropriate offices or personnel; takes accurate messages.
May greet visitors and announce their arrival to the appropriate staff member.
May distribute mail within the organizational unit.
Types correspondence, memoranda, reports, etc. using typewriter or word processing software and/or performs data entry.
May keep calendar(s) and schedule appointments.
May coordinate travel arrangements.

* Education and Typical Years of Experience
 High school diploma or equivalent.
3-5 years of related experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/d71f479f676a4f489aef8cda4f14bac6105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69979]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Production Manager]]></title>
        <description><![CDATA[
Date
Jan 15 Req Number
CORP: HR: International HR 69980 Location
Manila - Makati City,NY Job Title
Production Manager




* Description
 Production Control Manager, is a member of middle/second level management, who applies a comprehensive and in-depth working knowledge of production control and computing/operating systems concepts, policies, practices, processes and procedures to the most complex range of assignments through subordinates. Incumbents work independently, with general guidance of senior management. Errors at this level can cause significant delay, expense and/or disruption to the organization. The Manager exercises supervision over exempt contributors and non-exempt staff. Incumbents participate in planning, and in making recommendations to senior management regarding computing environment consisting of multiple sites, and/or multiple shifts.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responsible for providing team leadership to a customer-focused team or group of teams who ensure that customers are satisfied, and their needs are fulfilled.
Ensures maintenance and update of job control language and all on-line schedules for assigned shifts, locations, etc. Reviews/analyzes logs, forecasts, etc for ways to improve weak job streams. Works with systems staff to coordinate non-standard activities, i.e. database maintenance, hardware maintenance, etc.
Makes and/or supervises work assignments of production control staff balancing effective service and staff development considerations. Monitors backlog.
Provides technical assistance to system users in resolving computing production control, and where assigned, operations problems. Acts as central point of contact regarding matters affecting area. Participates in administration and troubleshooting financial tracking/utilization billing.
Selects, trains and evaluates the performance of management staff. Administers performance evaluations and makes salary recommendations.
Initiates request for resources and maintain contact with suppliers, vendors and subcontractors.
Develops operating standards and makes recommendations for improvements in overall production.
Represents production control during disaster recovery exercises.
Maintains physical security of area; monitors area for breach of security utilization (user).
Provides periodic (daily, monthly, and yearly) reporting to management.
Keeps apprised of developments in field of expertise to ensure currency.

* Education and Typical Years of Experience
 Bachelor's Degree in related field or equivalent work experience.
7+ years progressively responsible computer operations experience demonstrating comprehensive familiarity with most medium and large-scale computer systems, platforms, peripherals and operating procedures. This may include a comprehensive knowledge of scheduling and job processing languages and automated scheduling techniques.
Minimum of two-years task leadership or supervisory experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/58d9b36ec84f4f45bd3683ac63ba0f59105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69980]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Infrastructure Mgmt Analyst]]></title>
        <description><![CDATA[
Date
Jan 22 Req Number
CSG: ITO: Service Delivery 70068 Location
Job Title
Infrastructure Mgmt Analyst




* Description
 An intermediate-level professional, the Infrastructure Management Analyst is a fully qualified individual contributor who applies a broad knowledge of systems programming/analysis concepts, practices and procedures. Incumbents are competent to work on fairly complex assignments (and/or portions of more large, complex systems) and perform a standard range of system operations activities. The incumbent generally works under deadlines and is capable of handling heavy workloads, operating with only general supervision, although errors at this level can cause delay, expense and/or disruption. May provide functional guidance to less experienced staff. Provides functional and technical expertise to formulate computer system scope and objectives develops and/or modifies procedures to solve problems using information systems. Prepares documentation for computer operations/programs sequencing, performs multiple software functions and supports hardware platforms. Assignments are in technical, scientific and business functional areas.
REPESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Analyzes, modifies and/or designs computer programs across mainframe, midrange, client server and desktop platforms, to ensure user requirements/program objectives are met.
Develops documentation including the use of flowcharts, project specifications, diagrams to translate user requirements into programming language; develops/modifies illustrations of program sequences necessary to meet user requirements.
Analyzes new and existing vendor software; provides installation, maintenance and customization of vendor software as required.
Develops and recommends alternative programming approaches to realize desired specifications and/or enhancements based on user requirements. Performs feasibility studies, life cycle analysis and/or cost/benefit studies.
Consults with end user to identify current operations procedures and clarify program objectives.
Monitors computer program performance to detect errors; applies testing procedures/methodologies (e.g., diagnostic software) and provides interpretation of data.
Provides input during client strategic planning (as required) as part of technical expertise.
May provide guidance to and assist in the training of less experienced staff; provides hardware/software training as required.
Maintains industry/technical knowledge base and facilitates/maintains industry relationships.

* Education and Typical Years of Experience
 A Bachelor's degree in a related technical field or equivalent work experience.
Minimum 3-5 years of progressively responsible related technical experience, including at least 1year computer/systems design experience in a large-scale computer/systems environment and at least 6 months software installation, maintenance and customization experience.
Proficiency using personal computer and associated work station/computer-assisted tools, etc.
Demonstrates commitment to providing customer-focused quality service. 

* Special Requirements
 3+ Years of Exchange 5.5/2000/2003 Experience at an engineering level; should have worked in a large (5,000+ users) or multiple Exchange organization environment(s); 5+ years engineering servers in a Windows environment; experienced with Active Directory, SMTP mail flow, Anti-Virus; Backups; Server Hardware; OWA; Content Filtering; Blackberry; and other email related systems 

]]></description>
        <link><![CDATA[http://jcnlx.com/af9a5bb79cd94a1db67ced0d153defcd105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70068]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Sr, Manager, Learning and Development]]></title>
        <description><![CDATA[
Date
Jan 22 Req Number
CORP: HR: International HR 70073 Location
Manila - Makati City,NY Job Title
Sr, Manager, Learning and Development




* Description
 The Learning & Development Manager is a senior-level professional and seasoned individual producer and/or working task leader who applies a comprehensive, in-depth working knowledge of financial/business concepts, policies, practices, processes and procedures to the most complex range of assignments. Incumbents work independently, with general guidance of management. Errors at this level can cause significant delay, expense and/or disruption to the organization. Position involves frequent, regular interaction with all levels of ACS' operations/project management and staff. Prepares and maintains management control (financial/business planning and scheduling) systems for moderately-complex contracts, programs, projects, and/or tasks to determine and maintain the most cost effective method of accomplishing work, identify and mitigate risks, etc., and/or exercises working supervision over subordinate staff performing same.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Provides managerial, professional and analytical support during the evaluation, development and delivery of training programs for skills, technical, management and staff development training.
Manages need assessment process for new training materials and oversees material development and revisions to pre-existing resources to ensure business unit or group training needs are met. Manages and approves training methodology evaluations and resulting revisions/additions as required.
Evaluates and determines business unit or group training needs. Interfaces with upper management to understand and provide training consistent with business unit or group needs.
Formulates and implements policies and curricula based on knowledge and understanding of business unit objectives, departmental needs, business systems or changes in products, procedures or services, which may impact related training needs.
Approves the training assignments for instructors and ensures that effective techniques/methodology for training are provided.
Manages the process to ensure the timely and accurate production of applicable training materials.
Through lower level staff, manages the coordination of technical or professional training offerings with vendors and other third party sources (i.e., colleges, universities) as required.
Manages the data compilation, report generation and accompanying analyses to ensure completion and distribution of such materials/information in a timely manner.
Develops and manages departmental budget.
Monitors the status of program schedules and tracks all funds associated with the contract, program, or project, e.g., direct labor, subcontractors, and temporary labor, etc. Assesses the financial impact of project status to budget. Prepares completion cost estimates and projections on funding requirements, indicated final costs, and other planned and ad hoc reports.
Prepares miscellaneous associated reports, charts and graphs on program(s), project or contract status and makes presentations to management as appropriate.
May assist functional management in the performance of special assignments and projects in support of ACS' strategic planning efforts.

* Education and Typical Years of Experience
 Related Bachelor's degree, or equivalent experience.
5+ years progressive, related experience in administration, management control and/or accounting of technical/professional services.
1+ year experience in successful task leadership or supervisory role, demonstrating strong organizational and task leadership skills.


]]></description>
        <link><![CDATA[http://jcnlx.com/9f9d64982f3d424785934c18960a915f105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70073]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Director, DAT]]></title>
        <description><![CDATA[Date
Jan 22 Req Number
CORP: HR: International HR 70074 Location
Manila - Makati City,NY Job Title
Director, DAT




* Description
 The Systems Development Director is recognized as possessing exceptional competence and unique mastery in a specific technical discipline or client base. May provide high-level analysis to most complex projects; serve as a technical expert applying comprehensive technical skills and abilities to unique/important projects or in situations requiring a highly technical marketing interface. Work involves original, creative tasks and is highly complex in nature. Alternatively, may be responsible for technical direction of a major internal initiative. These projects, programs or initiatives, by reason of their size, independent complexity and high degree of affect on Company results may subject the Company to significant risk or cost. Incumbents are subject to functional policy guidance from general management.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
May be responsible for the planning, development, implementation, and maintenance of a major ACS' internal initiative, selecting and directing subordinate and/or dotted line personnel for this purpose.
May act as the corporate point-of-contact for ACS and client personnel on all activities related to a major Company-wide initiative, e.g., quality, software development.
Keeps apprised of developments affecting area of expertise/client base. Investigates new issues and makes recommendations to senior management. Regularly seeks opportunities to improve ACS' capabilities in area of expertise.
Serves as a technical expert applying comprehensive technical skills and abilities to unique/important projects.
Writes and maintains the most complex business or scientific applications programs. Performs the most complex technical support functions requiring a comprehensive knowledge of a specialty area. Performs the most complex systems analysis projects.
Performs or leads the performance of the most complex definition of user functional requirements. Performs or leads the performance of the most complex feasibility studies, life cycle analysis and/or cost/benefit studies. May perform the most complex systems design work.
May assume functional responsibility for specific tasks or projects and instruct, direct and/or check the work of others. May participate in the employee selection process and/or provide input for performance appraisals of affected personnel.
May make high-level technical presentations to management and/or customers.
May research, write or lead technical proposals that require high level of specific technical or client expertise. In doing so, plans and establishes technical priorities and manpower utilization of affected technical component.
May market new or follow-on contracts where technical leadership or knowledge of client needs provide ACS with an opportunity to significantly grow or leverage capabilities.
Keeps apprised of developments affecting area of expertise/client base. Investigates new issues and makes recommendations to senior management. Regularly seeks opportunities to improve ACS' capabilities in area of expertise.

* Education and Typical Years of Experience
 Bachelor's degree in a related field, or equivalent work experience. Graduate degree preferred.
Minimum of 7 years of related technical experience, reflecting state-of-the-art knowledge.


]]></description>
        <link><![CDATA[http://jcnlx.com/f24eaaa799394d25a695f28011f81508105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70074]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Data Transaction Processor]]></title>
        <description><![CDATA[
Date
Dec 13 Req Number
CORP: HR: International HR 69738 Location
Manila - Makati City,NY Job Title
Data Transaction Processor




* Description
 Provides data entry and verification support to a task, project, contract, or division by operating data entry equipment to code, format, and transcribe data from a source document and/or phone call into a form suitable for storing, retrieving, processing, and manipulating within an automated system. May enter data into formatted or unformatted screens and/or documents. An entry-level clerical support position requiring familiarity with data entry and keyboard functions. The Data Management Assistant performs routine data entry functions and assists with simple formatting tasks following established policies. Works under immediate supervision and work is closely checked.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Transcribes routine pre-coded and identifiable alphanumeric data from source document and/or phone call into an automated system.
Operates phone system and/or alphanumeric keyboard for data entry.
Verifies work to ensure accuracy and completeness.
Records, posts, logs, enters, photocopies, and/or updates information or data.
Creates and maintains files.
May provide office support as necessary.

* Education and Typical Years of Experience
 High School diploma or equivalent.
0 - 1 year of related experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/acb777e00a5b4250bf19ae66f4efa449105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69738]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Project Implementation Manager]]></title>
        <description><![CDATA[
Date
Dec 18 Req Number
CORP: HR: International HR 69779 Location
Manila - Makati City,NY Job Title
Project Implementation Manager




* Description
 Manages assigned group of Project Support Staff who provide on-site project management/administrative support and coordination to various contract(s), project(s) or task(s), including, but not limited to contract accounting and reporting, payroll/personnel processing, maintenance and reporting, purchasing, facility leasing and service administration, etc. This is a seasoned professional, who possesses a comprehensive knowledge of management and ACS project support concepts, practices, and procedures. Incumbents provide tactical management for project management/administrative support units, i.e., plan, organize, direct and control day-to-day activities of a segment of support staff organized by client, contract, task, and/or geographic region to ensure quality, consistency and/or coordination of diverse project management/administrative services provided to various and/or multiple locations. Work involves considerable coordination and interface with client and ACS operations staff. Errors can cause considerable delay, expense, and disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Maintenance of contract budget (actual/projected) records. Tracking ACS costs and performance, including time sheet collection, verification, payroll/labor accounting, reporting, and distribution.
Preparation and initiation of contract billing; and providing supporting documentation/reporting to secure payment for services and other deliverables provided to client.
Administration of personnel records, and administrative processing of contract employees including, new hire orientation, benefit administration, security administration, training arrangements, travel/expense authorizations, salary and performance evaluations, terminations, etc. Incumbents ensure that associated forms and notifications are approved, and processed and that various ACS and client required reports are updated to reflect changes, e.g., staffing/bid rate reporting.
Facility administration, including space planning and allocation/moves. Administrations of building/ facility/equipment leasing, maintenance and/or repair arrangements, including telecommunications, mail, custodial, equipment, printing, and repro services. Coordination, as necessary, with ACS and client representatives, as well as outside vendors.
Purchasing equipment and supplies: conducting cost/benefit analyses, obtaining quotes, negotiates with vendors and initiating purchase orders for both task and overhead items.
Conducting/compiling/making special analyses, reports and presentations of budgets, performance, forecasts, etc., as required.
Introduction/implementation of administrative or financial control procedures, which improve the effective operation of the unit.
Participates in the introduction and implementation of overall ACS operating standards, practices, and procedures. Provides guidance to project support staff assigned to client locations. Establishes internal controls and monitors activities of staff to ensure operating quality. Coordinates project support for start-up and shutdown.
Plans goals and objectives for support staff and organizes personnel accordingly, including the scheduling/assignment of staff. Provides guidance to staff to ensure the effective implementation and maintenance of same.
Acts as point of contact for other departments to resolve problems regarding project support and acts as in-house consultant. May contribute to specific proposal efforts and management level presentations.
May coordinate with project management to interviews, selects and supervises training of new employees. Administers and/or coordinates administration of performance evaluations and salary recommendations. Addresses employee relations and development issues for assigned personnel.
Keeps apprised of developments in field of expertise to ensure currency and makes recommendations to management to improve efficiency/effectiveness.

* Education and Typical Years of Experience
 Bachelors degree in related field or equivalent work experience.
6+ years progressively responsible experience providing related client/project/contract administrative support.
2+ years experience in successful task lead or supervisory role. Strong organizational skills.


]]></description>
        <link><![CDATA[http://jcnlx.com/dfe8559f36854a149fb8efee17940354105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69779]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Data Transaction Processor]]></title>
        <description><![CDATA[
Date
Dec 28 Req Number
CORP: HR: International HR 69832 Location
Manila - Makati City,NY Job Title
Data Transaction Processor




* Description
 Provides data entry and verification support to a task, project, contract, or division by operating data entry equipment to code, format, and transcribe data from a source document and/or phone call into a form suitable for storing, retrieving, processing, and manipulating within an automated system. May enter data into formatted or unformatted screens and/or documents. An entry-level clerical support position requiring familiarity with data entry and keyboard functions. The Data Management Assistant performs routine data entry functions and assists with simple formatting tasks following established policies. Works under immediate supervision and work is closely checked.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Transcribes routine pre-coded and identifiable alphanumeric data from source document and/or phone call into an automated system.
Operates phone system and/or alphanumeric keyboard for data entry.
Verifies work to ensure accuracy and completeness.
Records, posts, logs, enters, photocopies, and/or updates information or data.
Creates and maintains files.
May provide office support as necessary.

* Education and Typical Years of Experience
 High School diploma or equivalent.
0 - 1 year of related experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/9f6cf73bb0e8432e95b4e597f1783c0c105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69832]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Project Manager]]></title>
        <description><![CDATA[
Date
Dec 28 Req Number
CORP: HR: International HR 69834 Location
Manila - Makati City,NY Job Title
Project Manager




* Description
 Manages assigned group of Project Support Staff who provide on-site project management/administrative support and coordination to various contract(s), project(s) or task(s), including, but not limited to contract accounting and reporting, payroll/personnel processing, maintenance and reporting, purchasing, facility leasing and service administration, etc. This is a seasoned professional, who possesses a comprehensive knowledge of management and ACS project support concepts, practices, and procedures. Incumbents provide tactical management for project management/administrative support units, i.e., plan, organize, direct and control day-to-day activities of a segment of support staff organized by client, contract, task, and/or geographic region to ensure quality, consistency and/or coordination of diverse project management/administrative services provided to various and/or multiple locations. Work involves considerable coordination and interface with client and ACS operations staff. Errors can cause considerable delay, expense, and disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Maintenance of contract budget (actual/projected) records. Tracking ACS costs and performance, including time sheet collection, verification, payroll/labor accounting, reporting, and distribution.
Preparation and initiation of contract billing; and providing supporting documentation/reporting to secure payment for services and other deliverables provided to client.
Administration of personnel records, and administrative processing of contract employees including, new hire orientation, benefit administration, security administration, training arrangements, travel/expense authorizations, salary and performance evaluations, terminations, etc. Incumbents ensure that associated forms and notifications are approved, and processed and that various ACS and client required reports are updated to reflect changes, e.g., staffing/bid rate reporting.
Facility administration, including space planning and allocation/moves. Administrations of building/ facility/equipment leasing, maintenance and/or repair arrangements, including telecommunications, mail, custodial, equipment, printing, and repro services. Coordination, as necessary, with ACS and client representatives, as well as outside vendors.
Purchasing equipment and supplies: conducting cost/benefit analyses, obtaining quotes, negotiates with vendors and initiating purchase orders for both task and overhead items.
Conducting/compiling/making special analyses, reports and presentations of budgets, performance, forecasts, etc., as required.
Introduction/implementation of administrative or financial control procedures, which improve the effective operation of the unit.
Participates in the introduction and implementation of overall ACS operating standards, practices, and procedures. Provides guidance to project support staff assigned to client locations. Establishes internal controls and monitors activities of staff to ensure operating quality. Coordinates project support for start-up and shutdown.
Plans goals and objectives for support staff and organizes personnel accordingly, including the scheduling/assignment of staff. Provides guidance to staff to ensure the effective implementation and maintenance of same.
Acts as point of contact for other departments to resolve problems regarding project support and acts as in-house consultant. May contribute to specific proposal efforts and management level presentations.
May coordinate with project management to interviews, selects and supervises training of new employees. Administers and/or coordinates administration of performance evaluations and salary recommendations. Addresses employee relations and development issues for assigned personnel.
Keeps apprised of developments in field of expertise to ensure currency and makes recommendations to management to improve efficiency/effectiveness.

* Education and Typical Years of Experience
 Bachelors degree in related field or equivalent work experience.
6+ years progressively responsible experience providing related client/project/contract administrative support.
2+ years experience in successful task lead or supervisory role. Strong organizational skills.


]]></description>
        <link><![CDATA[http://jcnlx.com/7e9d300a8828494e876a14141555f53a105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69834]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Operations Manager]]></title>
        <description><![CDATA[
Date
Dec 28 Req Number
CORP: HR: International HR 69835 Location
Manila - Makati City,NY Job Title
Operations Manager




* Description
 

* Education and Typical Years of Experience
 

]]></description>
        <link><![CDATA[http://jcnlx.com/b3984ebe621e4e76ab5efe28ed391189105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69835]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Operations Manager]]></title>
        <description><![CDATA[
Date
Dec 28 Req Number
CORP: HR: International HR 69836 Location
Manila - Makati City,NY Job Title
Operations Manager




* Description
 

* Education and Typical Years of Experience
 

]]></description>
        <link><![CDATA[http://jcnlx.com/7a1cedb4283843b9ab011a5176c99a30105]]></link>
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        <guid isPermaLink="false"><![CDATA[acs-69836]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Workforce Manager]]></title>
        <description><![CDATA[Date
Dec 28 Req Number
CORP: HR: International HR 69837 Location
Manila - Makati City,NY Job Title
Workforce Manager




* Description
 The Customer Service Manager is a member of middle/second level management who applies a comprehensive working knowledge of Call Center concepts, practices and procedures. Responsible for the employment, promotion, counseling, and discipline of assigned employees. Works independently with only general management direction. May work at client site(s). Typically reports to senior management.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responsible for providing team leadership to a customer-focused team or group of teams who ensure that customers are satisfied, and their needs are fulfilled.
In accordance with organizational goals, provides direction to team on activities and behaviors. Identifies and analyzes problems; plans tasks and solutions. Provides guidance to team on development, performance, and productivity issues.
Monitors team budgets and ensures proper use of assets. Represents the team, presenting team suggestions and recommendations on processes and procedures in accordance with organization cost, quality, and productivity goals.
Recommends changes to improve efficiency and effectiveness. Reports to functional and/or organization management on team accomplishments, achievements and productivity.
Keeps apprised of developments in field of expertise to ensure currency and makes recommendations to management to improve efficiency/effectiveness.

* Education and Typical Years of Experience
 BA degree in Business (or similar subject) or equivalent experience and/or training.
7 years experience in a large scale, complex, multi-function call center environment.
2+ years experience in successful task lead or supervisory role.


]]></description>
        <link><![CDATA[http://jcnlx.com/753162c2b47e46cfb9aedad3b3ffd1a7105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69837]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Recruiter]]></title>
        <description><![CDATA[Date
Dec 28 Req Number
CORP: HR: International HR 69838 Location
Manila - Makati City,NY Job Title
Recruiter




* Description
 This intermediate-level position is a fully competent, individual contributor who applies a broad knowledge of recruiting concepts, policies, practices and procedures. Tasks include developing and implementing recruiting strategies for moderately complex assignments, screening applicants/résumés, arranging and conducting both phone and in-person interviews. Compiles and distributes company information/related materials and performs professional and administrative functions in support of recruiting efforts. Exercises judgment and discretion in accordance with established policies, procedures, and techniques and generally works under moderate supervision with work being monitored on an infrequent basis.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Develops and implements recruiting strategies to meet internal client needs (i.e., utilizing job boards, print ad, factoring in price/time requirements, etc.)
Engages recruiting assignments of moderate complexity to review applicant credentials, assess qualified candidates and partner with client hiring manager to determine interview needs.
Coordinates with client hiring managers and applicants to schedule and conduct both phone and in-person interviews.
Oversees aspects of the new hire process to ensure applicants assume employee status consistent with the company's policies, procedures and practices.
Contacts applicable job fairs, colleges, etc. to arrange interviews or maintain existing/develop new relationships.
Ensures, through lower level staff, travel and lodging arrangements for select applicants as required.
Develops/revises departmental documentation/relevant company materials, focusing on accuracy and thoroughness.
Ensures, through lower level staff, that information on company facilities/job opportunities is provided to potential applicants as required.
May partner with more senior level recruiting staff to engage more complex recruiting assignments involving multiple clients.

* Education and Typical Years of Experience
 Bachelor's degree in related field or equivalent work experience.
Minimum of 3-5 years of recruiting/HR experience in a related technical/professional services area.
Strong organizational skills.
Demonstrated commitment to providing customer-focused, quality service.


]]></description>
        <link><![CDATA[http://jcnlx.com/85f0a92dec234068a1c7b6180e430333105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69838]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Graphics Designer]]></title>
        <description><![CDATA[
Date
Dec 28 Req Number
CORP: HR: International HR 69839 Location
Manila - Makati City,NY Job Title
Graphics Designer




* Description
 An intermediate-level professional, the Systems Development Specialist is a fully qualified individual producer who applies a broad knowledge of engineering/automation concepts, practices and procedures. Incumbents are competent to work on fairly complex assignments (and/or portions of larger, complex systems) and perform a full range of development activities. The incumbent generally works under deadlines and is capable of handling heavy workloads, and operating with only general supervision, although errors at this level can cause delay, expense and/or disruption. May provide occasional functional guidance to less experienced staff. Incumbents are responsible for the installation, development, implementation, and customization of hardware and software system elements.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Equipment or software design, engineering and/or development for commercial, medical, military or scientific uses.
Engineering evaluation and/or test of materials (H/W and/or S/W components, products and systems).
Preparation of detailed specifications from which programs will be written, or equipment fabricated or installed.
Application of configuration management procedures for changes to the operating system files and software.
Performance of associated process studies, research investigations and requirements analyses of all aspects of communications and telecommunications system, etc., by applying statistical/analytical and modeling or engineering techniques, procedures and criteria in specialized areas.
Participation in the development and preparation of documentation for, but not limited to, procedural, program and user documentation.
Designs, develops, installs, implements, fine tunes, documents and/or maintains databases, database dictionaries; monitors standards and procedures and integrates systems through database design and administration.
Works with users to ensure successful system implementation; may assist in user training.
Occasionally, may provide guidance and assists in training of less experienced staff.
May research or write portions of technical proposals.
Maintains state-of-the-art knowledge and compiles information into recommendations and analyses.


* Education and Typical Years of Experience
 Bachelor's degree in a related technical field or equivalent work experience.
Minimum 3-5 years of progressively responsible related technical experience, including 1 year developing large, technically complex systems and 6 months with major responsibility for developing, revising and controlling technical documentation of a complex system.


]]></description>
        <link><![CDATA[http://jcnlx.com/a6e6886d02834f4992f4d646cabad8dc105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69839]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Quality Assurance Analyst]]></title>
        <description><![CDATA[
Date
Dec 28 Req Number
CORP: HR: International HR 69840 Location
Manila - Makati City,NY Job Title
Quality Assurance Analyst




* Description
 Responsible for all activities involving quality assurance and compliance with applicable regulatory requirements; conducts audits and reviews/analyzes data and documentation. Errors at this level can cause delay, expense, and/or disruption.
Performs quality audits.
Assures compliance to specifications and standards, such as ISO regulations.
Applies company policies and procedures to resolve a variety of issues.


* Education and Typical Years of Experience
 May require a bachelor's degree in area of specialty and 2-5 years of experience in the field or in a related area.
Familiar with standard concepts, practices, and procedures within a particular field.


]]></description>
        <link><![CDATA[http://jcnlx.com/c350868379c2469b87a9f863707d9843105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69840]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Team Leader]]></title>
        <description><![CDATA[
Date
Dec 28 Req Number
CORP: HR: International HR 69841 Location
Manila - Makati City,NY Job Title
Team Leader




* Description
 Provides functional guidance, training and assistance to lower level staff. Ensures data entry and/or phone equipment is functioning properly by scheduling regular maintenance and routine repairs. Performs quality control checks of data input to ensure accuracy and customer satisfaction. Updates job format, tables, files, and screens within automated system. Responsible for preparing weekly and monthly reports to track quality, quantity, and efficiency. A non-exempt paraprofessional position requiring in-depth knowledge of data entry and operating systems in order to effectively give functional directions to lower level staff. The Data Management Lead Specialist is an individual who applies a comprehensive knowledge of concepts and practices in performing complex functions, assisting other staff members with problems or questions. Works under general supervision and errors cause considerable delays, expense, and/or disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Provides functional direction as a task leader to lower-level staff to ensure accuracy, efficiency, and customer satisfaction.
Schedules work, monitoring priority and batching of jobs to ensure smooth workflow.
Reviews, analyzes, and corrects data entry to ensure final product meets Company or project standards and is comprehensible.
Prepares periodic reports to track workload, response time and quality of input.
Maintains equipment by scheduling regular maintenance and routine repairs.
Provides assistance, training, and troubleshooting support to lower level staff
Operates alphanumeric keyboard to update tables, files, screens and enter data.

* Education and Typical Years of Experience
 High School diploma or GED, AA/AS preferred.
5 - 7 years of data entry experience with some supervisory skills.


]]></description>
        <link><![CDATA[http://jcnlx.com/b8a88a67729b4972aaeec0beec186ae1105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69841]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[SBU Manager]]></title>
        <description><![CDATA[
Date
Jan 2 Req Number
CORP: HR: International HR 69855 Location
Manila - Makati City,NY Job Title
SBU Manager




* Description
 Acts as the principal client contact by managing the operations for a complex service area or smaller multiple service areas with significant revenue generation. This includes profit and loss (P&L) accountability, resource allocation, problem resolution and budgetary efforts. Reviews and resolves issues affecting Company compliance, legal requirements and customer/Company objectives. Provides interpretation of data and advice to management. This senior-level management position requires strong technical, communication and management skills and extensive experience in overall administration/management functions, concepts and practices. Incumbent serves as a primary contact for problem resolution and information gathering regarding daily work assignments. Incumbent possesses and applies comprehensive knowledge of Company policies and procedures to difficult assignments. Tasks are of an advanced, non-routine nature. Works under limited supervision and has functional responsibility for one or more specific areas, projects, contracts or divisions. Incumbents may have domestic or off-shore responsibility based on complexity or size of service area. Errors cause substantial delay, expense, and/or disruption.
Directs and manages various daily operations of administrative/management or technical staff for one or more specialized functional areas within a given service area or smaller multiple service areas with significant revenue levels, to ensure performance standards are met/contract and project commitments adhered to.
Assumes P&L responsibility for assigned clients/projects; develops budget and cost estimates and manages project/contract demands consistent with budget projections.
Determines resources allocation levels to meet project/contract commitments.
Analyzes workflow and assignments to ensure efficient/cost effective operations; develops/implements process, program or service improvements to meet such needs.
Advises staff members in resolving problems and issues that arise with internal and external customers.
Coordinates/participates in the completion of all production standards and/or makes recommendations for improvements in overall production.
Partners with senior staff in developing and marketing new client programs/service offerings as required.
Develops and/or participates in technical presentations on behalf of a given effort or related service offering.
Completes special projects as assigned.
Maintains awareness of development in field of expertise to ensure skill set/knowledge base remain current

* Education and Typical Years of Experience
 Bachelor's degree in related field or equivalent experience.
7+ years progressively responsible related experience in administration, project management and/or accounting of technical/professional services.
Minimum of 2 years experience in successful task lead or supervisory role.
Detail orientation and good organizational skills.
Demonstrated interpersonal/communication skills
Strong customer service orientation.
Maturity of judgment under pressure/ability to resolve problems without delay and/or to seek managerial intervention.
Tact and good (clear) verbal communication skills to facilitate production/resolve problems.
Flexibility and the ability to operate under stressful, time-sensitive deadlines.
Commitment to quality and personal ethics.
Ability to work independently and as part of a team effort.
Ability to motivate and supervise less-experienced staff.
Works with critical deadlines, i.e., often under extreme stress.
Strong knowledge of accounting/budgetary practices and policies.
Demonstrates analytical, problem solving and management skills.
Good oral and written communication skills.
Ability to use PC, calculator and/or other office equipment.
Proficiency in using PC software, including word-processing and spreadsheets.


]]></description>
        <link><![CDATA[http://jcnlx.com/d39a72c785904701b10a089cd652d40c105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69855]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Trainer]]></title>
        <description><![CDATA[
Date
Jan 2 Req Number
CORP: HR: International HR 69856 Location
Manila - Makati City,NY Job Title
Trainer




* Description
 An intermediate-level professional, the Learning & Development Specialist is a fully competent, individual producer who applies a broad knowledge of training concepts, practices and procedures; facilitates training. Incumbents are competent to work on efforts of moderate complexity and perform a range of analytical and/or high level administrative activities. The incumbent generally works under deadlines and may handle heavy workloads, operating with only general supervision.  Provides functional and project leadership to less experienced staff on an as needed basis.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Provides professional and high level administrative support during the development and delivery of training programs for skills, technical, management and staff development training.
Provides input to newly developed and pre-existing training materials to ensure business unit or group training needs are met. Provides input to training methodology and recommends revisions/additions as required.
Provides assistance to more senior staff in the evaluation and determination of business unit or group training needs. May interface with management to ascertain and document training needs.
Provides oversight and coordination to lower level staff to ensure the timely and accurate production of applicable training materials.
Works with vendors and other third party sources (i.e., colleges, universities) to coordinate technical or professional training offerings.
Compiles data and provides reports and analyses of a more complex and less routine nature.
Provides guidance to and assists in the training of less experienced staff as required.


* Education and Typical Years of Experience
 Associate's degree in a related field, or equivalent work experience.
Minimum of 3-5 years training or related industry experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/4a126a5103c14da3b6e4e58f132b6a81105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69856]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Team Lead]]></title>
        <description><![CDATA[
Date
Jan 2 Req Number
CORP: HR: International HR 69857 Location
Manila - Makati City,NY Job Title
Team Lead




* Description
 Provides functional guidance, training and assistance to lower level staff. Ensures data entry and/or phone equipment is functioning properly by scheduling regular maintenance and routine repairs. Performs quality control checks of data input to ensure accuracy and customer satisfaction. Updates job format, tables, files, and screens within automated system. Responsible for preparing weekly and monthly reports to track quality, quantity, and efficiency. A non-exempt paraprofessional position requiring in-depth knowledge of data entry and operating systems in order to effectively give functional directions to lower level staff. The Data Management Lead Specialist is an individual who applies a comprehensive knowledge of concepts and practices in performing complex functions, assisting other staff members with problems or questions. Works under general supervision and errors cause considerable delays, expense, and/or disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Provides functional direction as a task leader to lower-level staff to ensure accuracy, efficiency, and customer satisfaction.
Schedules work, monitoring priority and batching of jobs to ensure smooth workflow.
Reviews, analyzes, and corrects data entry to ensure final product meets Company or project standards and is comprehensible.
Prepares periodic reports to track workload, response time and quality of input.
Maintains equipment by scheduling regular maintenance and routine repairs.
Provides assistance, training, and troubleshooting support to lower level staff
Operates alphanumeric keyboard to update tables, files, screens and enter data.

* Education and Typical Years of Experience
 High School diploma or GED, AA/AS preferred.
5 - 7 years of data entry experience with some supervisory skills.


]]></description>
        <link><![CDATA[http://jcnlx.com/48d348c1b9cc42b8a3ca6f999984c207105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69857]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Processors]]></title>
        <description><![CDATA[
Date
Jan 2 Req Number
CORP: HR: International HR 69858 Location
Manila - Makati City,NY Job Title
Processors




* Description
 Provides data entry and verification support to a task, project, contract, or division by operating data entry equipment to code, format, and transcribe data from a source document and/or phone call into a form suitable for storing, retrieving, processing, and manipulating within an automated system. May enter data into formatted or unformatted screens and/or documents. An entry-level clerical support position requiring familiarity with data entry and keyboard functions. The Data Management Assistant performs routine data entry functions and assists with simple formatting tasks following established policies. Works under immediate supervision and work is closely checked.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Transcribes routine pre-coded and identifiable alphanumeric data from source document and/or phone call into an automated system.
Operates phone system and/or alphanumeric keyboard for data entry.
Verifies work to ensure accuracy and completeness.
Records, posts, logs, enters, photocopies, and/or updates information or data.
Creates and maintains files.
May provide office support as necessary.

* Education and Typical Years of Experience
 High School diploma or equivalent.
0 - 1 year of related experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/11de0350353e4b4eb8d753f8122c1da2105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69858]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Financial Analyst]]></title>
        <description><![CDATA[
Date
Jan 3 Req Number
CORP: HR: International HR 69873 Location
Manila - Makati City,NY Job Title
Financial Analyst




* Description
 Responsible for a variety of financial functions such as budgeting, auditing, forecasting and analysis. Develops and implements fiscal and operating policies and procedures. Provides advisory capability and interpretation on all levels of financial activity. An intermediate-level professional requiring comprehensive knowledge of financial concepts, practices and procedures. Applies concepts in performing advanced financial functions to solve problems of a non-routine nature. Typically works under direct supervision.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Performs routine economic research and studies on subjects such as rates of return, deprecations, working capital, investments, and financial and expense comparisons.
Develops, maintains, and establishes operational specifications for financial information systems considering such things as information flow, volume, and document format for data processing equipment.
Coordinates with all levels of management within ACS and outside vendors, to gather, analyze, summarize, and prepare recommendations regarding financial plans, acquisition activity, trended future requirements, operating forecasts and similar complex financial matters.
Provides analysis on business development and may monitor business performance by unit or division.
Reviews complex financial data received from managers for inclusion in indirect and forward pricing rate package submission to clients.
Plans, coordinates and executes policy implementation applicable to the installation of improved financial operations.
Provides specialized technical analysis to determine present and future performance.
Directs the development and implementation of new concepts and techniques for financial information analysis.
Performs other duties/projects as assigned.


* Education and Typical Years of Experience
 BS/BA degree in Finance, Accounting, Business Administration or equivalent experience.
3-5 years related experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/15672400b5e04766bc77f1c2efa2b0ef105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69873]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Technical Support Supervisor]]></title>
        <description><![CDATA[
Date
Jan 7 Req Number
CORP: HR: International HR 69909 Location
Cebu,NY Job Title
Technical Support Supervisor




* Description
 Schedules and coordinates the workflow of computer operations personnel; plans and supervises the work of assigned staff and reviews activities to ensure that performance meets predetermined schedules and standards so that output is correct, complete and meets user expectations. Incumbent is technically capable of performing a full range of complex operations assignments either directly or through subordinates. Errors may cause considerable delay, expense and/or disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Schedules work of users and makes assignments for a 24/7 computer center, balancing effective service delivery with staff developmental considerations; monitors backlogs and takes steps to reduce or avoid them.
Supervises the workflow and workload of Console Operations, Tape Operations, and/or production monitoring.
Provides technical assistance to system users in resolving computing operations problems and acts as a central point of contact regarding matters affecting area. May participate in administration and troubleshooting financial tracking/utilization.
Reviews system usage/performance, identifies/resolves system problems; initiates tracking/reporting of maintenance and consults with management on system issues.
Coordinates testing, implementation, and installation of new/improved systems, upgrades, and network lines. Works with facilities management; assists in equipment layout and design, installation and maintenance repair, movement, etc.
Conducts daily/weekly meetings and interacts regularly with management, clients and staff to constantly identify ways to improve data center operations. Maintains physical security of area and monitors operations for breach of security utilization.
Reviews/analyzes operator logs. Reviews hardware efficiency. Traces sources of errors and differentiates between programmer errors and machine malfunctions. Assists management in establishing equipment schedules and evaluating vendors and suppliers, and effecting hardware and software upgrades.
Establishes and maintains network users, user environment, directories and security. Manages memory usage of the network, network printing, and network technical resources.
Ensures adherence to department policies/procedures as well as generate requested or required reports for customers and management. Keeps apprised of developments in field of expertise to ensure currency of knowledge.
May coordinate activities of multiple shift supervisors to ensure smooth, continuous operations.

* Education and Typical Years of Experience
 High School or GED or Associate degree or equivalent experience.
Four or more years of experience in a data center environment or related computer operations experience in a large scale, complex, multi-function environment of computer systems, platforms, peripherals and operating procedures, including knowledge of scheduling and job processing languages.
One year in a lead or supervisory role.


]]></description>
        <link><![CDATA[http://jcnlx.com/78799623353a47fab4074fca4ed792ae105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69909]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Cebu, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[IT Desktop Support]]></title>
        <description><![CDATA[
Date
Jan 7 Req Number
CORP: HR: International HR 69910 Location
Manila - Makati City,NY Job Title
IT Desktop Support




* Description
 This is an entry-level position in which the incumbent operates under immediate supervision to apply basic knowledge of computing, operating systems concepts and procedures to assist in the operation, monitoring and control of mainframe, mini-computer consoles, associated communications systems, and peripheral equipment, including processors, tape/disk drives and printers. May also assist Help Desk in resolving and reporting problems; may work at remote sites. Errors may cause limited delay, expense and/or disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Operates computer equipment performing tasks and monitoring database systems in accordance with a schedule of operations.
Ensures all necessary data files are accounted for and available in order to initiate each processing task. Performs required equipment set up.
Identifies systems hardware and software malfunctions and may take appropriate corrective action as necessary to troubleshoot/resolve operating problems. Refers to established procedures and/or escalates problems to more experienced personnel within the department.
Maintains daily logs, turnovers and equipment malfunction reports.
Checks for outstanding replies for bringing tape drives on/off-line or tape error alerts; maintains scheduled reports of operations activities including trouble reports, logs, etc.
Responds to requests from systems and applications software and hardware support personnel and users for operations assistance as needed.
Maintains inventory of expendable supplies and may restock paper, printer ribbons, etc.


* Education and Typical Years of Experience
 High School diploma or equivalency plus specialized training or an Associate degree in Computer Science or related discipline, or equivalent work experience.
1+ year of Data Center operations experience


]]></description>
        <link><![CDATA[http://jcnlx.com/35009c949970453da58c29cfa829fef3105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69910]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Data Analyst]]></title>
        <description><![CDATA[
Date
Jan 8 Req Number
CORP: HR: International HR 69913 Location
Manila - Makati City,NY Job Title
Data Analyst




* Description
 Under general supervision, the incumbent is required to coordinate the successful and timely delivery of all Call Center operations and services to assigned internal clients, such delivery being fully consistent with the company's performance vision for contracted external clients. Responsible for the timely reporting, escalation and resolution of day-to-day operational problems that can or do adversely affect customer service delivery; for tracking and reporting the status of planned, in-process and completed internal client initiatives; and for the oversight and facilitation of ad hoc projects undertaken in support of one-time client initiatives or established client business goals.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Serves as the Call Center representative in scheduled meetings with assigned internal clients, securing technical participation and support when necessary.
Coordinates Call Center Operations service delivery activities with assigned internal clients, serving as the internal client's advocate within the organization.
Serves as the primary point of contact with assigned internal clients for planning, project initiation and problem escalation.
Utilizes the capabilities of Call Center software to assure the timely and successful resolution of internal client problems and service requests.
Reviews processing results, problem logs and service requests with the internal client as often as necessary to verify satisfaction with service delivery.
Summarizes and deliver in a timely and accurate fashion all inputs needed to satisfy monthly internal client reporting requirements.
Solicits client support for internal projects needed to maintain operating production environment for assigned internal clients.
Manages ad hoc technical projects requested by assigned internal clients.
Conducts meetings and interact with all levels of Call Center Operations management as needed to communicate plans and establish or affirm priorities.


* Education and Typical Years of Experience
 Bachelor's degree or equivalent experience
5+ years of directly related experience, particularly in the areas of Call Center operations, project planning and coordination, meeting coordination and problem/change management.
Communicate effectively with personnel from all levels of the organization, both verbally and in writing.
Manage cross-functional project teams and personnel in remote geographic locations.
Balance a client service orientation with support for the financial goals of the business.


]]></description>
        <link><![CDATA[http://jcnlx.com/157b27a877de4ee6a8e90a1828eee876105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69913]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Regional IT Director]]></title>
        <description><![CDATA[Date
Jan 8 Req Number
CORP: HR: International HR 69914 Location
Manila - Makati City,NY Job Title
Regional IT Director




* Description
 The Information Management Director is recognized as possessing exceptional competence and unique mastery in a specific technical discipline or client base. May provide high-level analysis to most complex projects; serve as a technical expert applying comprehensive technical skills and abilities to unique/important projects or in situations requiring a highly technical marketing interface. Work involves original, creative tasks and is highly complex in nature. Alternatively, may be responsible for technical direction of a major internal initiative. These projects, programs or initiatives, by reason of their size, independent complexity and high degree of affect on Company results may subject the Company to significant risk or cost. Incumbents are subject to functional policy guidance from general management.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
May be responsible for the planning, development, implementation, and maintenance of a major ACS' internal initiative, selecting and directing subordinate and/or dotted line personnel for this purpose.
May act as the corporate point-of-contact for ACS and client personnel on all activities related to a major Company-wide initiative, e.g., quality, software development.
Keeps apprised of developments affecting area of expertise/client base. Investigates new issues and makes recommendations to senior management. Regularly seeks opportunities to improve ACS' capabilities in area of expertise.
Serves as a technical expert applying comprehensive technical skills and abilities to unique/important projects.
Writes and maintains the most complex business or scientific applications programs.
Performs the most complex technical support functions requiring a comprehensive knowledge of a specialty area.
Performs the most complex systems analysis projects.
Performs or leads the performance of the most complex definition of user functional requirements.
Performs or leads the performance of the most complex feasibility studies, life cycle analysis, and/or cost/benefit studies.
May perform the most complex systems design work.
May assume functional responsibility for specific tasks or projects and instruct, direct and/or check the work of others.
May participate in the employee selection process and/or provide input for performance appraisals of affected personnel.
May make high-level technical presentations to management and/or customers.
May research, write, or lead technical proposals that require high level of specific technical or client expertise. In doing so, plans and establishes technical priorities and manpower utilization of affected technical component.
May market new or follow-on contracts where technical leadership or knowledge of client needs provide ACS with an opportunity to significantly grow or leverage capabilities.
Keeps apprised of developments affecting area of expertise/client base. Investigates new issues and makes recommendations to senior management. Regularly seeks opportunities to improve ACS' capabilities in area of expertise.

* Education and Typical Years of Experience
 Bachelor's degree in a related field, or equivalent work experience. Graduate degree preferred.
Minimum of 10 years of related technical experience, reflecting state-of-the-art knowledge.


]]></description>
        <link><![CDATA[http://jcnlx.com/d970441eb0d741ddb25b3fee642db024105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69914]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Senior Software Developer]]></title>
        <description><![CDATA[
Date
Jan 12 Req Number
GSG: Govt&Comm Sols: Child Support Svcs 69959 Location
Tianjin Job Title
Senior Software Developer




* Description
 A senior-level professional, the Systems Development Senior Specialist is competent to work on complex projects and applies an in-depth knowledge of engineering/automation concepts, practices and procedures. The incumbent regularly works under deadlines and is capable of handling extreme workloads. The Systems Development Senior Specialist acts independently, operating with only general direction; errors at this level may cause significant disruption and/or major cost. Incumbents may provide guidance to and assist in training less experienced staff. Incumbents are responsible for the installation, development, implementation, and customization of hardware and software system elements.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Equipment or software design, engineering and/or development for commercial, medical, military or scientific uses.
Engineering evaluation and/or test of materials (H/W and/or S/W components, products and systems).
Preparation of detailed specifications from which programs will be written, or equipment fabricated or installed.
Application of configuration management procedures for changes to the operating system files and software.
Performance of associated process studies, research investigations and requirements analyses of all aspects of communications and telecommunications system, etc., by applying statistical/analytical and modeling or engineering techniques, procedures and criteria in specialized areas.
Participation in the development and preparation of documentation for, but not limited to, procedural, program and user documentation.
Designs, develops, installs, implements, fine tunes, documents and/or maintains databases, database dictionaries; monitors standards and procedures and integrates systems through database design and administration.
Works with users to ensure successful system implementation; may assist in user training.
May provide guidance and assists in training of less experienced staff.
May research or write portions of technical proposals.
Maintains state-of-the-art knowledge and compiles information into recommendations and analyses.

* Education and Typical Years of Experience
 Bachelor degree or above, major in Computer Science and Technology or equivalent.
. Excellent oral and written communication skills in English.
. 3 year working experience with Java programming in enterprise-level applications.
. Strong knowledge in object oriented design and programming.
. Ability to own component development from requirements through implementation.
. Ability to interface successfully with clients and office personnel.
. Ability to work effectively as part of a technical team.
. Creative troubleshooting and problem solving skills.
. Expert in Struts, Spring, Hibernate.
. Expert in Eclipse and Tomcat.
. Strong experience in database programming and queries with SQL, using databases such as MS SQL Server, MySQL and Oracle.
. Familiar with CMMI process.


]]></description>
        <link><![CDATA[http://jcnlx.com/2191be247ba74039a5adff1454fc0a77105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69959]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Tianjin, CHN]]></location>
    </job>
    <job>
        <title><![CDATA[Quality Assurance Engineer]]></title>
        <description><![CDATA[
Date
Jan 12 Req Number
GSG: Govt&Comm Sols: Child Support Svcs 69960 Location
Tianjin Job Title
Quality Assurance Engineer




* Description
 Responsible for all activities involving quality assurance and compliance with applicable regulatory requirements; conducts audits and reviews/analyzes data and documentation. Errors at this level can cause significant disruption and major cost to the company.

Performs quality audits.
Assures compliance to specifications and standards, such as ISO regulations.
Resolves a wide range of issues in imaginative as well as practical ways.
This individual will be a key resource in the team developing and testing medium to large transaction processing systems for ACS customers worldwide.
Duties will include developing and writing test plans, building tools, coding of testing frameworks and development of test case scenarios for various products and customers, and the development of testing code in a multi-platform environment. This includes Client Server and Database testing for both internal and external components.


* Education and Typical Years of Experience
 Education and Typical Years of Experience:
Bachelor's degree in a related technical field or equivalent work experience.
Minimum 3 years of progressively responsible related technical experience, including 1 year developing large, technically complex systems and 6 months with major responsibility for developing, revising and controlling technical documentation of a complex system.
Specific Requirements:
Experience with Unix/Linux/Redhat systems, Windows server based Applications, jBoss and / or Weblogic Application servers.
Required Skills:
Knowledge of client/server and database products on multiple platforms and in a multi-user environment
Previous experience working with software development resources to ensure the quality of software products by reviewing and developing unit tests and functional specifications
Experience testing software releases and providing input for creating and executing subsystem and system level tests
Experience in the process of accepting formal builds, and certifying all builds for release.
Experience with software quality techniques in an RDBMS (Oracle, Sybase, MS SQL Server) environment
Script languages (Shell, Perl) programming.
Experience in development and execution of testing harnesses.
Experience with automated Testing tools in a practical application.
Familiarity with both Windows and Unix Operating systems at an administrative level (minimum).
Desired Skills: Automated test suite development using industry testing software
Database administration including SQL programming.
Ability to work in a fast paced & dynamic small company environment.
Team player able to work well with both internal and external customers.
Demonstrated creative problem solving skills.

* Special Requirements
 Experience in Unix/Linux/Redhat, JBoss and Weblogic 

]]></description>
        <link><![CDATA[http://jcnlx.com/f4f2eda8a7ed4f3889bb877ebfbeab5e105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69960]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Tianjin, CHN]]></location>
    </job>
    <job>
        <title><![CDATA[Administrative Assistant]]></title>
        <description><![CDATA[
Date
Jan 14 Req Number
CORP: HR: International HR 69969 Location
Manila - Makati City,NY Job Title
Administrative Assistant




* Description
 This is an administrative or secretarial position requiring experience, skill and knowledge of organization policies and practices. The Administrative Assistant performs general clerical and/or secretarial duties and follows existing procedures. Works under immediate or general supervision. May exercise some judgment in accordance with well-established policies, procedures and techniques.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Processes paperwork in an efficient manner according to set procedures.
Records, posts, codes, logs, photocopies, distributes, and/or updates information.
Prepares reoccurring reports and presentations.
Proofs own work or work of others.
Establishes and maintains files in accordance with predetermined standards.
Answers phones and routes incoming calls to appropriate offices or personnel; takes accurate messages.
May greet visitors and announce their arrival to the appropriate staff member.
May distribute mail within the organizational unit.
Types correspondence, memoranda, reports, etc. using typewriter or word processing software and/or performs data entry.
May keep calendar(s) and schedule appointments.
May coordinate travel arrangements.

* Education and Typical Years of Experience
 High school diploma or equivalent.
3-5 years of related experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/8db199eee5dc4baa88408c6b3b1d2f36105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69969]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[IT Desktop Support]]></title>
        <description><![CDATA[
Date
Jan 14 Req Number
CORP: HR: International HR 69977 Location
Manila - Makati City,NY Job Title
IT Desktop Support




* Description
 This is an entry-level position in which the incumbent operates under immediate supervision to apply basic knowledge of computing, operating systems concepts and procedures to assist in the operation, monitoring and control of mainframe, mini-computer consoles, associated communications systems, and peripheral equipment, including processors, tape/disk drives and printers. May also assist Help Desk in resolving and reporting problems; may work at remote sites. Errors may cause limited delay, expense and/or disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Operates computer equipment performing tasks and monitoring database systems in accordance with a schedule of operations.
Ensures all necessary data files are accounted for and available in order to initiate each processing task. Performs required equipment set up.
Identifies systems hardware and software malfunctions and may take appropriate corrective action as necessary to troubleshoot/resolve operating problems. Refers to established procedures and/or escalates problems to more experienced personnel within the department.
Maintains daily logs, turnovers and equipment malfunction reports.
Checks for outstanding replies for bringing tape drives on/off-line or tape error alerts; maintains scheduled reports of operations activities including trouble reports, logs, etc.
Responds to requests from systems and applications software and hardware support personnel and users for operations assistance as needed.
Maintains inventory of expendable supplies and may restock paper, printer ribbons, etc.


* Education and Typical Years of Experience
 High School diploma or equivalency plus specialized training or an Associate degree in Computer Science or related discipline, or equivalent work experience.
1+ year of Data Center operations experience


]]></description>
        <link><![CDATA[http://jcnlx.com/5e4fae3149d6406fae42e000a56022b3105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-69977]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Director, Solutions Support]]></title>
        <description><![CDATA[Date
Jan 22 Req Number
CORP: HR: International HR 70075 Location
Manila - Makati City,NY Job Title
Director, Solutions Support




* Description
 The Systems Development Director is recognized as possessing exceptional competence and unique mastery in a specific technical discipline or client base. May provide high-level analysis to most complex projects; serve as a technical expert applying comprehensive technical skills and abilities to unique/important projects or in situations requiring a highly technical marketing interface. Work involves original, creative tasks and is highly complex in nature. Alternatively, may be responsible for technical direction of a major internal initiative. These projects, programs or initiatives, by reason of their size, independent complexity and high degree of affect on Company results may subject the Company to significant risk or cost. Incumbents are subject to functional policy guidance from general management.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
May be responsible for the planning, development, implementation, and maintenance of a major ACS' internal initiative, selecting and directing subordinate and/or dotted line personnel for this purpose.
May act as the corporate point-of-contact for ACS and client personnel on all activities related to a major Company-wide initiative, e.g., quality, software development.
Keeps apprised of developments affecting area of expertise/client base. Investigates new issues and makes recommendations to senior management. Regularly seeks opportunities to improve ACS' capabilities in area of expertise.
Serves as a technical expert applying comprehensive technical skills and abilities to unique/important projects.
Writes and maintains the most complex business or scientific applications programs. Performs the most complex technical support functions requiring a comprehensive knowledge of a specialty area. Performs the most complex systems analysis projects.
Performs or leads the performance of the most complex definition of user functional requirements. Performs or leads the performance of the most complex feasibility studies, life cycle analysis and/or cost/benefit studies. May perform the most complex systems design work.
May assume functional responsibility for specific tasks or projects and instruct, direct and/or check the work of others. May participate in the employee selection process and/or provide input for performance appraisals of affected personnel.
May make high-level technical presentations to management and/or customers.
May research, write or lead technical proposals that require high level of specific technical or client expertise. In doing so, plans and establishes technical priorities and manpower utilization of affected technical component.
May market new or follow-on contracts where technical leadership or knowledge of client needs provide ACS with an opportunity to significantly grow or leverage capabilities.
Keeps apprised of developments affecting area of expertise/client base. Investigates new issues and makes recommendations to senior management. Regularly seeks opportunities to improve ACS' capabilities in area of expertise.

* Education and Typical Years of Experience
 Bachelor's degree in a related field, or equivalent work experience. Graduate degree preferred.
Minimum of 7 years of related technical experience, reflecting state-of-the-art knowledge.


]]></description>
        <link><![CDATA[http://jcnlx.com/87c7f3c724af43adb0ec72010135988a105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70075]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Team Lead, Customer Support]]></title>
        <description><![CDATA[
Date
Jan 22 Req Number
CORP: HR: International HR 70076 Location
Manila - Makati City,NY Job Title
Team Lead, Customer Support




* Description
 Schedules and coordinates the workflow of systems consulting personnel; plans and supervises the work of assigned staff and reviews activities to ensure that performance meets predetermined schedules and standards so that output is correct, complete and meets user expectations. Incumbent is technically capable of performing a full range of complex operations assignments either directly or through subordinates. Errors may cause considerable delay, expense and/or disruption. Prepares and maintains management control (financial/business planning and scheduling) systems for moderately-complex contracts, programs, projects, and/or tasks to determine and maintain the most cost effective method of accomplishing work, identify and mitigate risks, etc., and/or exercises working supervision over subordinate staff performing same.

REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Performs following in support of a moderately complex contract, program, or project and/or exercises working supervision over personnel performing any or all of the following:
Assists in the preparation of an operations plan that is in compliance with the cost proposal and contract specifications.
Develops personnel control requirements for designated contracts, programs, projects and/or tasks. Analyzes and reviews all cost (time, materials, equipment, et al.) information and data to ensure all phases of -work are included.
Assists in the implementation of personnel/operational control systems. Sets-up and maintains project codes for contract billing. May prepare or oversee preparation of client invoicing for all reimbursable items.
Conducts daily/weekly meetings and interacts regularly with personnel staff, and with clients if necessary to constantly identify ways to improve operations. Maintains physical security of area and monitors operations for breach of security utilization.
Establishes and maintains network users, user environment, directories and security. Manages memory usage of the network, network printing and network technical resources.
Ensures adherence to department policies/procedures as well as generate requested or required reports for customers and management. Keeps apprised of developments in field of expertise to ensure currency of knowledge.
May coordinate activities of multiple shift supervisors to ensure smooth, continuous operations.

* Education and Typical Years of Experience
 High School or GED or Associate degree or equivalent experience.
3+ years progressively responsible related experience in administration, management control and/or accounting of technical/professional services.
1-year experience in successful task leadership or supervisory role, demonstrating strong organizational and task leadership skills.


]]></description>
        <link><![CDATA[http://jcnlx.com/b5110d51f3d54424a61738440154e89d105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70076]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Team Lead, Solutions Activity Monitoring]]></title>
        <description><![CDATA[
Date
Jan 22 Req Number
CORP: HR: International HR 70077 Location
Manila - Makati City,NY Job Title
Team Lead, Solutions Activity Monitoring




* Description
 Schedules and coordinates the workflow of systems consulting personnel; plans and supervises the work of assigned staff and reviews activities to ensure that performance meets predetermined schedules and standards so that output is correct, complete and meets user expectations. Incumbent is technically capable of performing a full range of complex operations assignments either directly or through subordinates. Errors may cause considerable delay, expense and/or disruption. Prepares and maintains management control (financial/business planning and scheduling) systems for moderately-complex contracts, programs, projects, and/or tasks to determine and maintain the most cost effective method of accomplishing work, identify and mitigate risks, etc., and/or exercises working supervision over subordinate staff performing same.

REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Performs following in support of a moderately complex contract, program, or project and/or exercises working supervision over personnel performing any or all of the following:
Assists in the preparation of an operations plan that is in compliance with the cost proposal and contract specifications.
Develops personnel control requirements for designated contracts, programs, projects and/or tasks. Analyzes and reviews all cost (time, materials, equipment, et al.) information and data to ensure all phases of -work are included.
Assists in the implementation of personnel/operational control systems. Sets-up and maintains project codes for contract billing. May prepare or oversee preparation of client invoicing for all reimbursable items.
Conducts daily/weekly meetings and interacts regularly with personnel staff, and with clients if necessary to constantly identify ways to improve operations. Maintains physical security of area and monitors operations for breach of security utilization.
Establishes and maintains network users, user environment, directories and security. Manages memory usage of the network, network printing and network technical resources.
Ensures adherence to department policies/procedures as well as generate requested or required reports for customers and management. Keeps apprised of developments in field of expertise to ensure currency of knowledge.
May coordinate activities of multiple shift supervisors to ensure smooth, continuous operations.

* Education and Typical Years of Experience
 High School or GED or Associate degree or equivalent experience.
3+ years progressively responsible related experience in administration, management control and/or accounting of technical/professional services.
1-year experience in successful task leadership or supervisory role, demonstrating strong organizational and task leadership skills.


]]></description>
        <link><![CDATA[http://jcnlx.com/e0363a2a5b0d4484b6020b92d2cf97ef105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70077]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Manager, EDI Mapping Engineer]]></title>
        <description><![CDATA[
Date
Jan 22 Req Number
CORP: HR: International HR 70078 Location
Manila - Makati City,NY Job Title
Manager, EDI Mapping Engineer




* Description
 Systems Development Manager, is a senior-level professional, a seasoned individual producer and/or working task leader who applies a comprehensive and in-depth working knowledge of financial/business concepts, policies, practices, processes and procedures to the most complex range of assignments. Incumbents work independently, with general guidance of management. Errors at this level can cause significant delay, expense and/or disruption to the organization. Position involves frequent, regular interaction with all levels of ACS' operations/project management and staff. Prepares and maintains management control (financial/business planning and scheduling) systems for moderately-complex contracts, programs, projects, and/or tasks to determine and maintain the most cost effective method of accomplishing work, identify and mitigate risks, etc., and/or exercises working supervision over subordinate staff performing same.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Performs following in support of a large, sensitive or complex contract, program, or project and/or exercises working supervision over subordinate staff performing any or all of the following:
Assists in the preparation of an operations plan that is in compliance with the cost proposal and contract specifications.
Develops management control requirements for designated contracts, programs, projects and/or tasks. Analyzes and reviews all cost (time, materials, equipment, et al.) information and data to ensure all phases of the statement-of-work are included.
Assists in the implementation of management control systems including basic design of associated software. Sets-up and maintains project codes for contract billing. May prepare or oversee preparation of client invoicing for all reimbursable items.
Review purchase requisitions, time-reporting and labor charges, etc. against the budget, resolves discrepancies and initiates corrections as required. May prepare procurement documentation as required. Verifies the general ledger to task burdening reports, makes adjustments to the general ledger, etc., coordinating with ACS' headquarters staff as required. May maintain various databases for designated contracts, programs and projects.
Provides assistance to ACS' technical/operations staff, coordinating efforts with ACS' contracts/subcontracts, corporate accounting and human resource staffs to assess impact of contract change notices, engineering change proposals, etc.
Monitors the status of program schedules and tracks all funds associated with the contract, program or project, e.g., direct labor, subcontractors and temporary labor, etc. Assesses the financial impact of project status to budget. Prepares completion cost estimates and projections on funding requirements, indicated final costs, and other planned and ad hoc reports.
Prepares miscellaneous associated reports, charts and graphs on program, project or contract status and makes presentations to management keep them apprised.
May assist functional management in the performance of special assignments and projects in support of ACS' strategic planning efforts.
May be designated as an Equal Opportunity contact to assist ACS in achieving a successful Affirmative Action Program.

* Education and Typical Years of Experience
 Bachelors degree or equivalent experience.
5+ years progressively responsible related experience in administration, management control and/or accounting of technical/professional services.
1+ year experience in successful task leadership or supervisory role, demonstrating strong organizational and task leadership skills.


]]></description>
        <link><![CDATA[http://jcnlx.com/1d852a27847940d88407c4769aeacc2e105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70078]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Project Manager]]></title>
        <description><![CDATA[
Date
Jan 22 Req Number
CORP: HR: International HR 70079 Location
Manila - Makati City,NY Job Title
Project Manager




* Description
 Manages assigned group of Project Support Staff who provide on-site project management/administrative support and coordination to various contract(s), project(s) or task(s), including, but not limited to contract accounting and reporting, payroll/personnel processing, maintenance and reporting, purchasing, facility leasing and service administration, etc. This is a seasoned professional, who possesses a comprehensive knowledge of management and ACS project support concepts, practices, and procedures. Incumbents provide tactical management for project management/administrative support units, i.e., plan, organize, direct and control day-to-day activities of a segment of support staff organized by client, contract, task, and/or geographic region to ensure quality, consistency and/or coordination of diverse project management/administrative services provided to various and/or multiple locations. Work involves considerable coordination and interface with client and ACS operations staff. Errors can cause considerable delay, expense, and disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Maintenance of contract budget (actual/projected) records. Tracking ACS costs and performance, including time sheet collection, verification, payroll/labor accounting, reporting, and distribution.
Preparation and initiation of contract billing; and providing supporting documentation/reporting to secure payment for services and other deliverables provided to client.
Administration of personnel records, and administrative processing of contract employees including, new hire orientation, benefit administration, security administration, training arrangements, travel/expense authorizations, salary and performance evaluations, terminations, etc. Incumbents ensure that associated forms and notifications are approved, and processed and that various ACS and client required reports are updated to reflect changes, e.g., staffing/bid rate reporting.
Facility administration, including space planning and allocation/moves. Administrations of building/ facility/equipment leasing, maintenance and/or repair arrangements, including telecommunications, mail, custodial, equipment, printing, and repro services. Coordination, as necessary, with ACS and client representatives, as well as outside vendors.
Purchasing equipment and supplies: conducting cost/benefit analyses, obtaining quotes, negotiates with vendors and initiating purchase orders for both task and overhead items.
Conducting/compiling/making special analyses, reports and presentations of budgets, performance, forecasts, etc., as required.
Introduction/implementation of administrative or financial control procedures, which improve the effective operation of the unit.
Participates in the introduction and implementation of overall ACS operating standards, practices, and procedures. Provides guidance to project support staff assigned to client locations. Establishes internal controls and monitors activities of staff to ensure operating quality. Coordinates project support for start-up and shutdown.
Plans goals and objectives for support staff and organizes personnel accordingly, including the scheduling/assignment of staff. Provides guidance to staff to ensure the effective implementation and maintenance of same.
Acts as point of contact for other departments to resolve problems regarding project support and acts as in-house consultant. May contribute to specific proposal efforts and management level presentations.
May coordinate with project management to interviews, selects and supervises training of new employees. Administers and/or coordinates administration of performance evaluations and salary recommendations. Addresses employee relations and development issues for assigned personnel.
Keeps apprised of developments in field of expertise to ensure currency and makes recommendations to management to improve efficiency/effectiveness.

* Education and Typical Years of Experience
 Bachelors degree in related field or equivalent work experience.
6+ years progressively responsible experience providing related client/project/contract administrative support.
2+ years experience in successful task lead or supervisory role. Strong organizational skills.


]]></description>
        <link><![CDATA[http://jcnlx.com/da0035bd5ace4d39a85e41600b3104e7105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70079]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[J2EE Software Engineer]]></title>
        <description><![CDATA[
Date
Jan 22 Req Number
CORP: HR: International HR 70080 Location
Manila - Makati City,NY Job Title
J2EE Software Engineer




* Description
 An intermediate-level professional, the Systems Development Specialist is a fully qualified individual producer who applies a broad knowledge of engineering/automation concepts, practices and procedures. Incumbents are competent to work on fairly complex assignments (and/or portions of larger, complex systems) and perform a full range of development activities. The incumbent generally works under deadlines and is capable of handling heavy workloads, and operating with only general supervision, although errors at this level can cause delay, expense and/or disruption. May provide occasional functional guidance to less experienced staff. Incumbents are responsible for the installation, development, implementation, and customization of hardware and software system elements.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Equipment or software design, engineering and/or development for commercial, medical, military or scientific uses.
Engineering evaluation and/or test of materials (H/W and/or S/W components, products and systems).
Preparation of detailed specifications from which programs will be written, or equipment fabricated or installed.
Application of configuration management procedures for changes to the operating system files and software.
Performance of associated process studies, research investigations and requirements analyses of all aspects of communications and telecommunications system, etc., by applying statistical/analytical and modeling or engineering techniques, procedures and criteria in specialized areas.
Participation in the development and preparation of documentation for, but not limited to, procedural, program and user documentation.
Designs, develops, installs, implements, fine tunes, documents and/or maintains databases, database dictionaries; monitors standards and procedures and integrates systems through database design and administration.
Works with users to ensure successful system implementation; may assist in user training.
Occasionally, may provide guidance and assists in training of less experienced staff.
May research or write portions of technical proposals.
Maintains state-of-the-art knowledge and compiles information into recommendations and analyses.


* Education and Typical Years of Experience
 Bachelor's degree in a related technical field or equivalent work experience.
Minimum 3-5 years of progressively responsible related technical experience, including 1 year developing large, technically complex systems and 6 months with major responsibility for developing, revising and controlling technical documentation of a complex system.


]]></description>
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        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70080]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Technical Support Representatives]]></title>
        <description><![CDATA[
Date
Jan 22 Req Number
CORP: HR: International HR 70081 Location
Manila - Makati City,NY Job Title
Technical Support Representatives




* Description
 A highly skilled, seasoned technician, the Technical Helpdesk Specialist applies a broad and in-depth working knowledge of information technology products and services to more complex assignments and assists more experienced staff in the application of technical concepts, practices and procedures. The incumbent may provide functional task leadership over a team of technicians. The incumbent generally is a member of (or may lead) a quick-response customer support team and works with clients over the phone to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues. The incumbent operates independently to provide prompt and professional Help Desk service through quick processing and prioritization of a variety of problems. Works under limited supervision and may perform task guidance to less experienced staff.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Ensures the most complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional/technical standards.
Troubleshoots hardware, software and/or network operating problems.
Briefs customers as well as management on the status of current resolution efforts and attends daily/weekly meetings.
Maintains daily logs, turnovers, reruns, and equipment malfunction reports to ensure the highest service levels are maintained.
Serves as technical advisor, providing front line telephone support for system users with complex issues by resolving or conferring with the appropriate technical or systems personnel.
Initiates tracking and reporting of maintenance, as well as recommends means for system improvement including procedural steps, increased training, and enhanced documentation.
Works in coordination with production support; gathers relevant information and updates the Help Desk as well as the customer on the advanced troubleshooting progress and potential business impact.
Serves as a mentor to lower level Technical Assistance Center Technicians providing guidance during the troubleshooting process, training on new products and assistance in the development of their skills.


* Education and Typical Years of Experience
 Associate's degree/MSCE certification or equivalent work experience in Help Desk, Call Center or customer service environments.
5-7 years progressively responsible experience, demonstrating in-depth working knowledge with a broad range of Help Desk, Call Center or customer service experience.
Strong demonstrated analytical and creative problem solving skills.
Good PC literacy.
Computer literate with proficiency in information systems and software applications.
Good customer service orientation and appreciation of role as ACS' representative.


]]></description>
        <link><![CDATA[http://jcnlx.com/c6305542c3684669acaf5a6fb3fbd646105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70081]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[EDI Software Engineer]]></title>
        <description><![CDATA[
Date
Jan 22 Req Number
CORP: HR: International HR 70082 Location
Manila - Makati City,NY Job Title
EDI Software Engineer




* Description
 An intermediate-level professional, the Systems Development Specialist is a fully qualified individual producer who applies a broad knowledge of engineering/automation concepts, practices and procedures. Incumbents are competent to work on fairly complex assignments (and/or portions of larger, complex systems) and perform a full range of development activities. The incumbent generally works under deadlines and is capable of handling heavy workloads, and operating with only general supervision, although errors at this level can cause delay, expense and/or disruption. May provide occasional functional guidance to less experienced staff. Incumbents are responsible for the installation, development, implementation, and customization of hardware and software system elements.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Equipment or software design, engineering and/or development for commercial, medical, military or scientific uses.
Engineering evaluation and/or test of materials (H/W and/or S/W components, products and systems).
Preparation of detailed specifications from which programs will be written, or equipment fabricated or installed.
Application of configuration management procedures for changes to the operating system files and software.
Performance of associated process studies, research investigations and requirements analyses of all aspects of communications and telecommunications system, etc., by applying statistical/analytical and modeling or engineering techniques, procedures and criteria in specialized areas.
Participation in the development and preparation of documentation for, but not limited to, procedural, program and user documentation.
Designs, develops, installs, implements, fine tunes, documents and/or maintains databases, database dictionaries; monitors standards and procedures and integrates systems through database design and administration.
Works with users to ensure successful system implementation; may assist in user training.
Occasionally, may provide guidance and assists in training of less experienced staff.
May research or write portions of technical proposals.
Maintains state-of-the-art knowledge and compiles information into recommendations and analyses.


* Education and Typical Years of Experience
 Bachelor's degree in a related technical field or equivalent work experience.
Minimum 3-5 years of progressively responsible related technical experience, including 1 year developing large, technically complex systems and 6 months with major responsibility for developing, revising and controlling technical documentation of a complex system.


]]></description>
        <link><![CDATA[http://jcnlx.com/bd5d01cde7a541d5bb9c1115fc3eabd1105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70082]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[UI Software Engineer]]></title>
        <description><![CDATA[
Date
Jan 22 Req Number
CORP: HR: International HR 70083 Location
Manila - Makati City,NY Job Title
UI Software Engineer




* Description
 An intermediate-level professional, the Systems Development Specialist is a fully qualified individual producer who applies a broad knowledge of engineering/automation concepts, practices and procedures. Incumbents are competent to work on fairly complex assignments (and/or portions of larger, complex systems) and perform a full range of development activities. The incumbent generally works under deadlines and is capable of handling heavy workloads, and operating with only general supervision, although errors at this level can cause delay, expense and/or disruption. May provide occasional functional guidance to less experienced staff. Incumbents are responsible for the installation, development, implementation, and customization of hardware and software system elements.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Equipment or software design, engineering and/or development for commercial, medical, military or scientific uses.
Engineering evaluation and/or test of materials (H/W and/or S/W components, products and systems).
Preparation of detailed specifications from which programs will be written, or equipment fabricated or installed.
Application of configuration management procedures for changes to the operating system files and software.
Performance of associated process studies, research investigations and requirements analyses of all aspects of communications and telecommunications system, etc., by applying statistical/analytical and modeling or engineering techniques, procedures and criteria in specialized areas.
Participation in the development and preparation of documentation for, but not limited to, procedural, program and user documentation.
Designs, develops, installs, implements, fine tunes, documents and/or maintains databases, database dictionaries; monitors standards and procedures and integrates systems through database design and administration.
Works with users to ensure successful system implementation; may assist in user training.
Occasionally, may provide guidance and assists in training of less experienced staff.
May research or write portions of technical proposals.
Maintains state-of-the-art knowledge and compiles information into recommendations and analyses.


* Education and Typical Years of Experience
 Bachelor's degree in a related technical field or equivalent work experience.
Minimum 3-5 years of progressively responsible related technical experience, including 1 year developing large, technically complex systems and 6 months with major responsibility for developing, revising and controlling technical documentation of a complex system.


]]></description>
        <link><![CDATA[http://jcnlx.com/4301e8b5aa5846218716a6e279eb7a7a105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70083]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Technical Lead]]></title>
        <description><![CDATA[
Date
Jan 22 Req Number
CORP: HR: International HR 70084 Location
Manila - Makati City,NY Job Title
Technical Lead




* Description
 Schedules and coordinates the workflow of systems consulting personnel; plans and supervises the work of assigned staff and reviews activities to ensure that performance meets predetermined schedules and standards so that output is correct, complete and meets user expectations. Incumbent is technically capable of performing a full range of complex operations assignments either directly or through subordinates. Errors may cause considerable delay, expense and/or disruption. Prepares and maintains management control (financial/business planning and scheduling) systems for moderately-complex contracts, programs, projects, and/or tasks to determine and maintain the most cost effective method of accomplishing work, identify and mitigate risks, etc., and/or exercises working supervision over subordinate staff performing same.

REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Performs following in support of a moderately complex contract, program, or project and/or exercises working supervision over personnel performing any or all of the following:
Assists in the preparation of an operations plan that is in compliance with the cost proposal and contract specifications.
Develops personnel control requirements for designated contracts, programs, projects and/or tasks. Analyzes and reviews all cost (time, materials, equipment, et al.) information and data to ensure all phases of -work are included.
Assists in the implementation of personnel/operational control systems. Sets-up and maintains project codes for contract billing. May prepare or oversee preparation of client invoicing for all reimbursable items.
Conducts daily/weekly meetings and interacts regularly with personnel staff, and with clients if necessary to constantly identify ways to improve operations. Maintains physical security of area and monitors operations for breach of security utilization.
Establishes and maintains network users, user environment, directories and security. Manages memory usage of the network, network printing and network technical resources.
Ensures adherence to department policies/procedures as well as generate requested or required reports for customers and management. Keeps apprised of developments in field of expertise to ensure currency of knowledge.
May coordinate activities of multiple shift supervisors to ensure smooth, continuous operations.

* Education and Typical Years of Experience
 High School or GED or Associate degree or equivalent experience.
3+ years progressively responsible related experience in administration, management control and/or accounting of technical/professional services.
1-year experience in successful task leadership or supervisory role, demonstrating strong organizational and task leadership skills.


]]></description>
        <link><![CDATA[http://jcnlx.com/113666d5894c4a14b584fff301defaa9105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70084]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Sr. Solutions Architect]]></title>
        <description><![CDATA[
Date
Jan 22 Req Number
CORP: HR: International HR 70085 Location
Manila - Makati City,NY Job Title
Sr. Solutions Architect




* Description
 The Solutions Architect is a senior-level professional and seasoned individual contributor and/or working task leader who applies a comprehensive, in-depth working knowledge of one or more, specified disciplines to the most complex range of assignments. Incumbents work independently, with general guidance from management. Errors at this level can cause significant delay, expense and/or disruption to client operations. Position involves frequent, regular interaction with all levels of ACS' operations/project management and staff. Tasks include developing and managing strategic plans for multiple client needs and ensuring the effective use and application of departmental staff and resources. Prepares and maintains management control (financial/business planning and scheduling) for all client needs. Exercises working supervision over subordinate/project staff supporting applicable program/solution.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Directs the development and implementation of comprehensive strategies focusing on one or more specialized disciplines to meet internal client needs (e.g., Staffing, Learning and Development, and/or Compensation).
Analyzes client requirements/standards to develop and implement high level, client-focused solutions. Manages and assigns accompanying tasks, efficiently employing appropriate departmental resources.
Oversees implementation of applicable solution to ensure client needs are met in a timely manner consistent with specified budget.
Interfaces with upper management to understand and provide solutions consistent with business unit or group(s) needs.
Interfaces with client management to evaluate level of service being provided and resolves issues as appropriate.
As appropriate, ensures that vendor contracts/services are adhered to and identifies/addresses issues as needed.
Develops and monitors the status of solution/program schedules and tracks all funds associated with the contract, program, project, e.g., direct labor, subcontractors, and temporary labor as appropriate.
Prepares miscellaneous associated reports, charts/graphs on program(s), project or contract status and makes presentations to management as appropriate.
Acts as subject matter expert and may assist functional management in the performance of special assignments and projects in support of ACS' strategic planning efforts.
Ensures applicable service/operating procedures and practices are in compliance with industry standards and relevant regulations/laws.


* Education and Typical Years of Experience
 Bachelor's degree in related field or equivalent work experience.
8+ years of progressive, related experience in solution/program design, development and implementation in a technical/professional services environment, with a strong background in one or more HR disciplines required.
Familiarity with drafting RFP solutions, experience with business development and strong background in customer relationship management techniques.
1+ year experience in successful task leadership or supervisory role, demonstrating strong organizational and task leadership skills.
Strong organizational skills.
Demonstrated commitment to providing the highest level of customer-focused, quality service.
Personal integrity and demonstrated commitment to sound, ethical, moral and legal business standards and practices.
Maturity of judgment under pressure/ability to resolve/mediate problems in timely, effective manner.


]]></description>
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        <guid isPermaLink="false"><![CDATA[acs-70085]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Team Supervisor]]></title>
        <description><![CDATA[
Date
Jan 23 Req Number
CORP: HR: International HR 70089 Location
Manila - Makati City,NY Job Title
Team Supervisor




* Description
 First level exempt supervisory position requiring comprehensive working knowledge of call center concepts, practices, and procedures. Serves as a primary contact for problem resolution and information gathering regarding customer complaints and work assignments. Works under general supervision and has functional responsibility for one or more specific areas, projects, or division. May work at client site(s). Typically reports to senior management.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Supervises the daily operations of call center activities performing customer-oriented telephone activities and various background operations duties.
Determines work schedules to ensure adequate coverage for customer inquiries.
Actively participates in hiring, developing, and reviewing employees and their performance.
Develops and monitors work guidance and performance measures to meet goals for delivery of service.
Monitors quality of service and responses provided through observation and monitoring of calls.
Assists and advises staff members in resolving problems and issues that arise with internal and external customers.
Reports to senior management on team accomplishments, achievements and productivity.
Keeps apprised of developments in field of expertise to ensure currency and makes recommendations to management to improve efficiency/effectiveness.

* Education and Typical Years of Experience
 Beyond High School or equivalent experience and/or training.
3+ year's experience in a large scale, complex, multi-function call center environment.
1+ years experience in a task lead or supervisory role.


]]></description>
        <link><![CDATA[http://jcnlx.com/0a5a9b7b48584344800c6d367cf31eb3105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70089]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[LTGS Helpdesk Analyst]]></title>
        <description><![CDATA[
Date
Jan 25 Req Number
CORP: HR: International HR 70115 Location
Manila - Makati City,NY Job Title
LTGS Helpdesk Analyst




* Description
 A highly skilled, seasoned professional, the Technical Helpdesk Analyst applies a broad, working knowledge of information technology products and services to more complex assignments and assists less experienced staff in the application of technical concepts, practices and procedures. Incumbents are competent to work on fairly complex assignments (and/or portions of more large, complex efforts) and perform a full range of technical helpdesk support.  May provide occasional functional and technical guidance to less experienced staff. The incumbent oversees and coordinates with quick-response customer support team and interfaces with clients (over the phone) to troubleshoot, analyze and diagnose more complex issues and engage appropriate technical resources to resolve client issues. The incumbent works under limited supervision to provide prompt and professional Help Desk service through quick processing and prioritization of a variety of problems.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Analyzes help desk efforts and is involved in the more complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional/technical standards.
Coordinates with quick response team to troubleshoot hardware, software and/or network operating problems.
Performs detailed reviews and analysis of support efforts including the implementation of potential process changes, new technology and other factors/trends impacting client service levels.
Provides input and works with customers as well as management on the status of current resolution efforts and attends daily/weekly meetings.
Prepares functional test plans, conducts process tests and confirms results.  Develops sampling methodologies by applying standard statistical techniques and software packages. Develops and maintains sampling systems. Performs data sampling and provides interpretation.
Provides data for input to daily logs, turnovers, reruns, and equipment malfunction reports to ensure the highest service levels are maintained.
May provide technical advice, providing front line telephone support for system users with complex issues by resolving or conferring with the appropriate technical or systems personnel.
Provides analysis in the tracking and reporting of maintenance and may design and recommend methods for system improvement including procedural steps, increased training, and enhanced documentation.
Provides interpretive analyses, preparing flowcharts and associated diagrams/ enhancement plans as required.
Interfaces with production support to gather relevant information and update Help Desk/customer on the advanced troubleshooting progress and provides detailed analysis on potential business impact.
May provide technical/project guidance to Technical Assistance Center Technicians during the troubleshooting process, training on new products and assistance in the development of their skills.

* Education and Typical Years of Experience
 Bachelor's degree in a related technical field or equivalent work experience.
Minimum of 5-7 years progressively responsible experience, demonstrating in-depth working knowledge with a broad range of Help Desk, Call Center or customer service experience.
Strong demonstrated analytical and creative problem solving skills.
Good PC literacy.
Computer literate with proficiency in information systems and software applications.
Good customer service orientation and appreciation of role as ACS' representative.


]]></description>
        <link><![CDATA[http://jcnlx.com/bb6c9cb730354cf4ab51432dae714c93105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70115]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Customer Information Specialist]]></title>
        <description><![CDATA[
Date
Jan 29 Req Number
CSG: BPO: Customer Care 70176 Location
Prince George, BC Job Title
Customer Information Specialist




* Description
 Under general supervision, the incumbent will respond to non-routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform moderate tasks requiring comprehensive working knowledge of the Company's products and services and as necessary, will provide work leadership to lower-level staff members. This is a senior-level position requiring extensive experience in a call center operations environment.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures.
Gathers information from the caller to identify customer's needs and determine appropriate action.
Communicates appropriate options for resolution.
Investigates and attempts to resolve complaints.
Investigates and resolves problems escalated through lower-level staff members.
Uses a computer system to research/resolve inquiries and log customer calls.
Escalates more complex issues to Supervisor/Manager as necessary.


* Education and Typical Years of Experience
 High School diploma and/or equivalent experience and/or training.
3 - 5 years experience in a large-scale multi-function call center environment.


]]></description>
        <link><![CDATA[http://jcnlx.com/c0cc5f8f5f184dbd886d365feb16006c105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70176]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Prince George, BC, CAN]]></location>
    </job>
    <job>
        <title><![CDATA[Customer Information Specialist]]></title>
        <description><![CDATA[
Date
Jan 30 Req Number
CSG: BPO: Customer Care 70205 Location
Prince George, BC Job Title
Customer Information Specialist




* Description
 Under general supervision, the incumbent will respond to non-routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform moderate tasks requiring comprehensive working knowledge of the Company's products and services and as necessary, will provide work leadership to lower-level staff members. This is a senior-level position requiring extensive experience in a call center operations environment.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures.
Gathers information from the caller to identify customer's needs and determine appropriate action.
Communicates appropriate options for resolution.
Investigates and attempts to resolve complaints.
Investigates and resolves problems escalated through lower-level staff members.
Uses a computer system to research/resolve inquiries and log customer calls.
Escalates more complex issues to Supervisor/Manager as necessary.


* Education and Typical Years of Experience
 High School diploma and/or equivalent experience and/or training.
3 - 5 years experience in a large-scale multi-function call center environment.


]]></description>
        <link><![CDATA[http://jcnlx.com/0f888ec54524491198e29a133b6a95d8105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70205]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Prince George, BC, CAN]]></location>
    </job>
    <job>
        <title><![CDATA[Customer Service Representatives]]></title>
        <description><![CDATA[
Date
Feb 28 Req Number
CORP: HR: International HR 70579 Location
Manila - Makati City,NY Job Title
Customer Service Representatives




* Description
 Under general supervision, the incumbent will respond to non-routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform moderate tasks requiring comprehensive working knowledge of the Company's products and services and as necessary, will provide work leadership to lower-level staff members. This is a senior-level position requiring extensive experience in a call center operations environment.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures.
Gathers information from the caller to identify customer's needs and determine appropriate action.
Communicates appropriate options for resolution.
Investigates and attempts to resolve complaints.
Investigates and resolves problems escalated through lower-level staff members.
Uses a computer system to research/resolve inquiries and log customer calls.
Escalates more complex issues to Supervisor/Manager as necessary.


* Education and Typical Years of Experience
 High School diploma and/or equivalent experience and/or training.
3 - 5 years experience in a large-scale multi-function call center environment.


]]></description>
        <link><![CDATA[http://jcnlx.com/465d927fc3184597be6d38b26502fc01105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70579]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Graphics Designer]]></title>
        <description><![CDATA[
Date
Jan 31 Req Number
CORP: HR: International HR 70208 Location
Manila - Makati City,NY Job Title
Graphics Designer




* Description
 An intermediate-level professional, the Systems Development Specialist is a fully qualified individual producer who applies a broad knowledge of engineering/automation concepts, practices and procedures. Incumbents are competent to work on fairly complex assignments (and/or portions of larger, complex systems) and perform a full range of development activities. The incumbent generally works under deadlines and is capable of handling heavy workloads, and operating with only general supervision, although errors at this level can cause delay, expense and/or disruption. May provide occasional functional guidance to less experienced staff. Incumbents are responsible for the installation, development, implementation, and customization of hardware and software system elements.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Equipment or software design, engineering and/or development for commercial, medical, military or scientific uses.
Engineering evaluation and/or test of materials (H/W and/or S/W components, products and systems).
Preparation of detailed specifications from which programs will be written, or equipment fabricated or installed.
Application of configuration management procedures for changes to the operating system files and software.
Performance of associated process studies, research investigations and requirements analyses of all aspects of communications and telecommunications system, etc., by applying statistical/analytical and modeling or engineering techniques, procedures and criteria in specialized areas.
Participation in the development and preparation of documentation for, but not limited to, procedural, program and user documentation.
Designs, develops, installs, implements, fine tunes, documents and/or maintains databases, database dictionaries; monitors standards and procedures and integrates systems through database design and administration.
Works with users to ensure successful system implementation; may assist in user training.
Occasionally, may provide guidance and assists in training of less experienced staff.
May research or write portions of technical proposals.
Maintains state-of-the-art knowledge and compiles information into recommendations and analyses.


* Education and Typical Years of Experience
 Bachelor's degree in a related technical field or equivalent work experience.
Minimum 3-5 years of progressively responsible related technical experience, including 1 year developing large, technically complex systems and 6 months with major responsibility for developing, revising and controlling technical documentation of a complex system.


]]></description>
        <link><![CDATA[http://jcnlx.com/5f17b9acc88144eeb3f38fd4562b6538105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70208]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Writer]]></title>
        <description><![CDATA[
Date
Jan 31 Req Number
CORP: HR: International HR 70209 Location
Manila - Makati City,NY Job Title
Writer




* Description
 Business Development Associate is an entry-level individual producer within the Business Development family. Incumbents possess a basic working knowledge of ACS' existing and/or potential commercial client base and their information technology needs. These individuals operate under the supervision of senior-level business development staff and represent ACS to designated clients. Revenue is generated through strategic and/or tactical marketing efforts; that is, identifying and developing leads into viable business opportunities and/or making clients aware of ACS' technical and professional capabilities and existing individual contract vehicles, respectively.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Through on-going research and customer contact, maintains awareness of internal and external factors that have the potential to affect short- and long-term revenue generation: organizational, technological, industry, economic, physical, socio-political and regulatory influences. This includes identification/ understanding of ACS' competencies, resources, distinctive capabilities/differentiating attributes, strengths and weaknesses.
Conducts continual scanning of internal and external environment in which ACS, its competitors and potential/existing clients operate.
Identifies leads and makes initial program development reviews to internal management regarding general scope, technical environment, players, etc., for the purpose of securing review and approval to develop leads.
Qualifies, researches, tracks, and develops leads into specific business opportunities. Develops business case for pursuing opportunities, encompassing revenue and profit potential, projected award cycle (schedule/ duration), critical success factors to securing/winning business, specific organizational participants, teaming, and risk considerations.
Develops (marketing) cost projections and prepares capture plans. Develops and makes business case presentations, program development reviews and recommendations to Executive Management.
Provides support to management team, and/or as appropriate, may assist in proposal preparation activities.
Maintains relationships with customer representatives and familiarity with their information technology needs; familiarizes them with ACS' capabilities and solutions for the purpose of securing tasks/generating revenue. Conducts cold marketing calls for a similar purpose.
Participates in various corporate presentations, client contact meetings, vendor, and teaming meetings to facilitate, coordinate and/or negotiate contracts and/or other related ACS' business interests.
Participates in trade shows, conferences, etc. for purpose of sustaining industry and client awareness of ACS and its capabilities.
Maintains currency regarding ACS' capabilities, meeting with program managers, and/or utilizing internal and external training vehicles, participates in external conferences, seminars, etc. that enhance functional marketing and/or specialized subject matter/client expertise.
Prepares various marketing related reports and participates in various internal marketing programs and activities; makes recommendations to improve or enhance the quality of functional policies, processes, and procedures.

* Education and Typical Years of Experience
 Bachelors degree in realetd field or equivalent. Graduate course work desired, but not required.
1-3 years progressively responsible business development experience in a technical/professional services environment, including 6 months in the designated subject matter, demonstrating professional stability and commitment, as well as the ability to initiate, maintain and sustain successful long-term relationships with clients; and/or, the ability to initiate cold calls, to establish client rapport and to persuasively present and represent ACS' business capabilities.


]]></description>
        <link><![CDATA[http://jcnlx.com/e141db2be80b4890a30d0290ed01636a105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70209]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Subject Matter Expert]]></title>
        <description><![CDATA[
Date
Feb 5 Req Number
CORP: HR: International HR 70258 Location
Manila - Makati City,NY Job Title
Subject Matter Expert




* Description
 Under general supervision, the incumbent will respond to non-routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform moderate tasks requiring comprehensive working knowledge of the Company's products and services and as necessary, will provide work leadership to lower-level staff members. This is a senior-level position requiring extensive experience in a call center operations environment.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures.
Gathers information from the caller to identify customer's needs and determine appropriate action.
Communicates appropriate options for resolution.
Investigates and attempts to resolve complaints.
Investigates and resolves problems escalated through lower-level staff members.
Uses a computer system to research/resolve inquiries and log customer calls.
Escalates more complex issues to Supervisor/Manager as necessary.


* Education and Typical Years of Experience
 High School diploma and/or equivalent experience and/or training.
3 - 5 years experience in a large-scale multi-function call center environment.


]]></description>
        <link><![CDATA[http://jcnlx.com/4154cd000f92493e8c39768179e9ebae105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70258]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[AED Supervisor]]></title>
        <description><![CDATA[
Date
Feb 5 Req Number
CORP: HR: International HR 70259 Location
Manila - Makati City,NY Job Title
AED Supervisor




* Description
 First level exempt supervisory position requiring comprehensive working knowledge of call center concepts, practices, and procedures. Serves as a primary contact for problem resolution and information gathering regarding customer complaints and work assignments. Works under general supervision and has functional responsibility for one or more specific areas, projects, or division. May work at client site(s). Typically reports to senior management.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Supervises the daily operations of call center activities performing customer-oriented telephone activities and various background operations duties.
Determines work schedules to ensure adequate coverage for customer inquiries.
Actively participates in hiring, developing, and reviewing employees and their performance.
Develops and monitors work guidance and performance measures to meet goals for delivery of service.
Monitors quality of service and responses provided through observation and monitoring of calls.
Assists and advises staff members in resolving problems and issues that arise with internal and external customers.
Reports to senior management on team accomplishments, achievements and productivity.
Keeps apprised of developments in field of expertise to ensure currency and makes recommendations to management to improve efficiency/effectiveness.

* Education and Typical Years of Experience
 Beyond High School or equivalent experience and/or training.
3+ year's experience in a large scale, complex, multi-function call center environment.
1+ years experience in a task lead or supervisory role.


]]></description>
        <link><![CDATA[http://jcnlx.com/7633aaa2a1c4421985511fe8811ac529105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70259]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Project Manager - Quality & Accuracy]]></title>
        <description><![CDATA[
Date
Feb 5 Req Number
CORP: HR: International HR 70260 Location
Manila - Makati City,NY Job Title
Project Manager - Quality & Accuracy




* Description
 Manages assigned group of Project Support Staff who provide on-site project management/administrative support and coordination to various contract(s), project(s) or task(s), including, but not limited to contract accounting and reporting, payroll/personnel processing, maintenance and reporting, purchasing, facility leasing and service administration, etc. This is a seasoned professional, who possesses a comprehensive knowledge of management and ACS project support concepts, practices, and procedures. Incumbents provide tactical management for project management/administrative support units, i.e., plan, organize, direct and control day-to-day activities of a segment of support staff organized by client, contract, task, and/or geographic region to ensure quality, consistency and/or coordination of diverse project management/administrative services provided to various and/or multiple locations. Work involves considerable coordination and interface with client and ACS operations staff. Errors can cause considerable delay, expense, and disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Maintenance of contract budget (actual/projected) records. Tracking ACS costs and performance, including time sheet collection, verification, payroll/labor accounting, reporting, and distribution.
Preparation and initiation of contract billing; and providing supporting documentation/reporting to secure payment for services and other deliverables provided to client.
Administration of personnel records, and administrative processing of contract employees including, new hire orientation, benefit administration, security administration, training arrangements, travel/expense authorizations, salary and performance evaluations, terminations, etc. Incumbents ensure that associated forms and notifications are approved, and processed and that various ACS and client required reports are updated to reflect changes, e.g., staffing/bid rate reporting.
Facility administration, including space planning and allocation/moves. Administrations of building/ facility/equipment leasing, maintenance and/or repair arrangements, including telecommunications, mail, custodial, equipment, printing, and repro services. Coordination, as necessary, with ACS and client representatives, as well as outside vendors.
Purchasing equipment and supplies: conducting cost/benefit analyses, obtaining quotes, negotiates with vendors and initiating purchase orders for both task and overhead items.
Conducting/compiling/making special analyses, reports and presentations of budgets, performance, forecasts, etc., as required.
Introduction/implementation of administrative or financial control procedures, which improve the effective operation of the unit.
Participates in the introduction and implementation of overall ACS operating standards, practices, and procedures. Provides guidance to project support staff assigned to client locations. Establishes internal controls and monitors activities of staff to ensure operating quality. Coordinates project support for start-up and shutdown.
Plans goals and objectives for support staff and organizes personnel accordingly, including the scheduling/assignment of staff. Provides guidance to staff to ensure the effective implementation and maintenance of same.
Acts as point of contact for other departments to resolve problems regarding project support and acts as in-house consultant. May contribute to specific proposal efforts and management level presentations.
May coordinate with project management to interviews, selects and supervises training of new employees. Administers and/or coordinates administration of performance evaluations and salary recommendations. Addresses employee relations and development issues for assigned personnel.
Keeps apprised of developments in field of expertise to ensure currency and makes recommendations to management to improve efficiency/effectiveness.

* Education and Typical Years of Experience
 Bachelors degree in related field or equivalent work experience.
6+ years progressively responsible experience providing related client/project/contract administrative support.
2+ years experience in successful task lead or supervisory role. Strong organizational skills.


]]></description>
        <link><![CDATA[http://jcnlx.com/367174ba1779472c9fc91bb80956e897105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70260]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Data Analyst]]></title>
        <description><![CDATA[
Date
Feb 5 Req Number
CORP: HR: International HR 70261 Location
Manila - Makati City,NY Job Title
Data Analyst




* Description
 Under general supervision, the incumbent is required to coordinate the successful and timely delivery of all Call Center operations and services to assigned internal clients, such delivery being fully consistent with the company's performance vision for contracted external clients. Responsible for the timely reporting, escalation and resolution of day-to-day operational problems that can or do adversely affect customer service delivery; for tracking and reporting the status of planned, in-process and completed internal client initiatives; and for the oversight and facilitation of ad hoc projects undertaken in support of one-time client initiatives or established client business goals.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Serves as the Call Center representative in scheduled meetings with assigned internal clients, securing technical participation and support when necessary.
Coordinates Call Center Operations service delivery activities with assigned internal clients, serving as the internal client's advocate within the organization.
Serves as the primary point of contact with assigned internal clients for planning, project initiation and problem escalation.
Utilizes the capabilities of Call Center software to assure the timely and successful resolution of internal client problems and service requests.
Reviews processing results, problem logs and service requests with the internal client as often as necessary to verify satisfaction with service delivery.
Summarizes and deliver in a timely and accurate fashion all inputs needed to satisfy monthly internal client reporting requirements.
Solicits client support for internal projects needed to maintain operating production environment for assigned internal clients.
Manages ad hoc technical projects requested by assigned internal clients.
Conducts meetings and interact with all levels of Call Center Operations management as needed to communicate plans and establish or affirm priorities.


* Education and Typical Years of Experience
 Bachelor's degree or equivalent experience
5+ years of directly related experience, particularly in the areas of Call Center operations, project planning and coordination, meeting coordination and problem/change management.
Communicate effectively with personnel from all levels of the organization, both verbally and in writing.
Manage cross-functional project teams and personnel in remote geographic locations.
Balance a client service orientation with support for the financial goals of the business.


]]></description>
        <link><![CDATA[http://jcnlx.com/7d13e2a0e5834f8e86f55c8290a20c51105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70261]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Workforce Analyst]]></title>
        <description><![CDATA[Date
Feb 5 Req Number
CORP: HR: International HR 70262 Location
Manila - Makati City,NY Job Title
Workforce Analyst




* Description
 Under general supervision, the incumbent is required to coordinate the successful and timely delivery of all Call Center operations and services to assigned internal clients, such delivery being fully consistent with the company's performance vision for contracted external clients. Responsible for the timely reporting, escalation and resolution of day-to-day operational problems that can or do adversely affect customer service delivery; for tracking and reporting the status of planned, in-process and completed internal client initiatives; and for the oversight and facilitation of ad hoc projects undertaken in support of one-time client initiatives or established client business goals.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Serves as the Call Center representative in scheduled meetings with assigned internal clients, securing technical participation and support when necessary.
Coordinates Call Center Operations service delivery activities with assigned internal clients, serving as the internal client's advocate within the organization.
Serves as the primary point of contact with assigned internal clients for planning, project initiation and problem escalation.
Utilizes the capabilities of Call Center software to assure the timely and successful resolution of internal client problems and service requests.
Reviews processing results, problem logs and service requests with the internal client as often as necessary to verify satisfaction with service delivery.
Summarizes and deliver in a timely and accurate fashion all inputs needed to satisfy monthly internal client reporting requirements.
Solicits client support for internal projects needed to maintain operating production environment for assigned internal clients.
Manages ad hoc technical projects requested by assigned internal clients.
Conducts meetings and interact with all levels of Call Center Operations management as needed to communicate plans and establish or affirm priorities.


* Education and Typical Years of Experience
 Bachelor's degree or equivalent experience
5+ years of directly related experience, particularly in the areas of Call Center operations, project planning and coordination, meeting coordination and problem/change management.
Communicate effectively with personnel from all levels of the organization, both verbally and in writing.
Manage cross-functional project teams and personnel in remote geographic locations.
Balance a client service orientation with support for the financial goals of the business.


]]></description>
        <link><![CDATA[http://jcnlx.com/7f718bf6716a40b4a697fc6daca7fe90105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70262]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Customer Service Representative]]></title>
        <description><![CDATA[
Date
Feb 5 Req Number
CORP: HR: International HR 70263 Location
Manila - Makati City,NY Job Title
Customer Service Representative




* Description
 Under general supervision, the incumbent will respond to non-routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform moderate tasks requiring comprehensive working knowledge of the Company's products and services and as necessary, will provide work leadership to lower-level staff members. This is a senior-level position requiring extensive experience in a call center operations environment.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures.
Gathers information from the caller to identify customer's needs and determine appropriate action.
Communicates appropriate options for resolution.
Investigates and attempts to resolve complaints.
Investigates and resolves problems escalated through lower-level staff members.
Uses a computer system to research/resolve inquiries and log customer calls.
Escalates more complex issues to Supervisor/Manager as necessary.


* Education and Typical Years of Experience
 High School diploma and/or equivalent experience and/or training.
3 - 5 years experience in a large-scale multi-function call center environment.


]]></description>
        <link><![CDATA[http://jcnlx.com/df6d239bdc5f4f7aabf40042f83f3f9b105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70263]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Retention Specialist]]></title>
        <description><![CDATA[
Date
Feb 5 Req Number
CORP: HR: International HR 70276 Location
Manila - Makati City,NY Job Title
Retention Specialist




* Description
 Under general supervision, the incumbent will respond to non-routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform moderate tasks requiring comprehensive working knowledge of the Company's products and services and as necessary, will provide work leadership to lower-level staff members. This is a senior-level position requiring extensive experience in a call center operations environment.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures.
Gathers information from the caller to identify customer's needs and determine appropriate action.
Communicates appropriate options for resolution.
Investigates and attempts to resolve complaints.
Investigates and resolves problems escalated through lower-level staff members.
Uses a computer system to research/resolve inquiries and log customer calls.
Escalates more complex issues to Supervisor/Manager as necessary.


* Education and Typical Years of Experience
 High School diploma and/or equivalent experience and/or training.
3 - 5 years experience in a large-scale multi-function call center environment.


]]></description>
        <link><![CDATA[http://jcnlx.com/f9e6e5c3a49940c186d829449d1db8fd105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70276]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Web Programmer]]></title>
        <description><![CDATA[
Date
Feb 5 Req Number
CORP: HR: International HR 70277 Location
Manila - Makati City,NY Job Title
Web Programmer




* Description
 An intermediate-level professional, the Systems Development Specialist is a fully qualified individual producer who applies a broad knowledge of engineering/automation concepts, practices and procedures. Incumbents are competent to work on fairly complex assignments (and/or portions of larger, complex systems) and perform a full range of development activities. The incumbent generally works under deadlines and is capable of handling heavy workloads, and operating with only general supervision, although errors at this level can cause delay, expense and/or disruption. May provide occasional functional guidance to less experienced staff. Incumbents are responsible for the installation, development, implementation, and customization of hardware and software system elements.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Equipment or software design, engineering and/or development for commercial, medical, military or scientific uses.
Engineering evaluation and/or test of materials (H/W and/or S/W components, products and systems).
Preparation of detailed specifications from which programs will be written, or equipment fabricated or installed.
Application of configuration management procedures for changes to the operating system files and software.
Performance of associated process studies, research investigations and requirements analyses of all aspects of communications and telecommunications system, etc., by applying statistical/analytical and modeling or engineering techniques, procedures and criteria in specialized areas.
Participation in the development and preparation of documentation for, but not limited to, procedural, program and user documentation.
Designs, develops, installs, implements, fine tunes, documents and/or maintains databases, database dictionaries; monitors standards and procedures and integrates systems through database design and administration.
Works with users to ensure successful system implementation; may assist in user training.
Occasionally, may provide guidance and assists in training of less experienced staff.
May research or write portions of technical proposals.
Maintains state-of-the-art knowledge and compiles information into recommendations and analyses.


* Education and Typical Years of Experience
 Bachelor's degree in a related technical field or equivalent work experience.
Minimum 3-5 years of progressively responsible related technical experience, including 1 year developing large, technically complex systems and 6 months with major responsibility for developing, revising and controlling technical documentation of a complex system.


]]></description>
        <link><![CDATA[http://jcnlx.com/d48571b05ff848ea826f377f42e280e4105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70277]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Customer Service Representatives]]></title>
        <description><![CDATA[
Date
Feb 8 Req Number
CORP: HR: International HR 70310 Location
Manila - Makati City,NY Job Title
Customer Service Representatives




* Description
 Under general supervision, the incumbent will respond to non-routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform moderate tasks requiring comprehensive working knowledge of the Company's products and services and as necessary, will provide work leadership to lower-level staff members. This is a senior-level position requiring extensive experience in a call center operations environment.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures.
Gathers information from the caller to identify customer's needs and determine appropriate action.
Communicates appropriate options for resolution.
Investigates and attempts to resolve complaints.
Investigates and resolves problems escalated through lower-level staff members.
Uses a computer system to research/resolve inquiries and log customer calls.
Escalates more complex issues to Supervisor/Manager as necessary.


* Education and Typical Years of Experience
 High School diploma and/or equivalent experience and/or training.
3 - 5 years experience in a large-scale multi-function call center environment.


]]></description>
        <link><![CDATA[http://jcnlx.com/90bb3a65a6b1497593c66e5ed6f31bd0105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70310]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Customer Service Representatives]]></title>
        <description><![CDATA[
Date
Feb 8 Req Number
CORP: HR: International HR 70311 Location
Manila - Makati City,NY Job Title
Customer Service Representatives




* Description
 Under general supervision, the incumbent will respond to non-routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform moderate tasks requiring comprehensive working knowledge of the Company's products and services and as necessary, will provide work leadership to lower-level staff members. This is a senior-level position requiring extensive experience in a call center operations environment.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures.
Gathers information from the caller to identify customer's needs and determine appropriate action.
Communicates appropriate options for resolution.
Investigates and attempts to resolve complaints.
Investigates and resolves problems escalated through lower-level staff members.
Uses a computer system to research/resolve inquiries and log customer calls.
Escalates more complex issues to Supervisor/Manager as necessary.


* Education and Typical Years of Experience
 High School diploma and/or equivalent experience and/or training.
3 - 5 years experience in a large-scale multi-function call center environment.


]]></description>
        <link><![CDATA[http://jcnlx.com/6574087ebc0e4628839ff74059eadcab105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70311]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Workforce Analyst]]></title>
        <description><![CDATA[Date
Feb 19 Req Number
CORP: HR: International HR 70439 Location
Manila - Makati City,NY Job Title
Workforce Analyst




* Description
 Under general supervision, the incumbent is required to coordinate the successful and timely delivery of all Call Center operations and services to assigned internal clients, such delivery being fully consistent with the company's performance vision for contracted external clients. Responsible for the timely reporting, escalation and resolution of day-to-day operational problems that can or do adversely affect customer service delivery; for tracking and reporting the status of planned, in-process and completed internal client initiatives; and for the oversight and facilitation of ad hoc projects undertaken in support of one-time client initiatives or established client business goals.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Serves as the Call Center representative in scheduled meetings with assigned internal clients, securing technical participation and support when necessary.
Coordinates Call Center Operations service delivery activities with assigned internal clients, serving as the internal client's advocate within the organization.
Serves as the primary point of contact with assigned internal clients for planning, project initiation and problem escalation.
Utilizes the capabilities of Call Center software to assure the timely and successful resolution of internal client problems and service requests.
Reviews processing results, problem logs and service requests with the internal client as often as necessary to verify satisfaction with service delivery.
Summarizes and deliver in a timely and accurate fashion all inputs needed to satisfy monthly internal client reporting requirements.
Solicits client support for internal projects needed to maintain operating production environment for assigned internal clients.
Manages ad hoc technical projects requested by assigned internal clients.
Conducts meetings and interact with all levels of Call Center Operations management as needed to communicate plans and establish or affirm priorities.


* Education and Typical Years of Experience
 Bachelor's degree or equivalent experience
5+ years of directly related experience, particularly in the areas of Call Center operations, project planning and coordination, meeting coordination and problem/change management.
Communicate effectively with personnel from all levels of the organization, both verbally and in writing.
Manage cross-functional project teams and personnel in remote geographic locations.
Balance a client service orientation with support for the financial goals of the business.


]]></description>
        <link><![CDATA[http://jcnlx.com/7afad64fe57d4dafad8e93794c5e6c6b105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70439]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Desktop Support Analyst]]></title>
        <description><![CDATA[
Date
Mar 10 Req Number
CORP: HR: International HR 70704 Location
Manila - Makati City,NY Job Title
Desktop Support Analyst




* Description
 A highly skilled, seasoned professional, the Technical Helpdesk Analyst applies a broad, working knowledge of information technology products and services to more complex assignments and assists less experienced staff in the application of technical concepts, practices and procedures. Incumbents are competent to work on fairly complex assignments (and/or portions of more large, complex efforts) and perform a full range of technical helpdesk support.  May provide occasional functional and technical guidance to less experienced staff. The incumbent oversees and coordinates with quick-response customer support team and interfaces with clients (over the phone) to troubleshoot, analyze and diagnose more complex issues and engage appropriate technical resources to resolve client issues. The incumbent works under limited supervision to provide prompt and professional Help Desk service through quick processing and prioritization of a variety of problems.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Analyzes help desk efforts and is involved in the more complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional/technical standards.
Coordinates with quick response team to troubleshoot hardware, software and/or network operating problems.
Performs detailed reviews and analysis of support efforts including the implementation of potential process changes, new technology and other factors/trends impacting client service levels.
Provides input and works with customers as well as management on the status of current resolution efforts and attends daily/weekly meetings.
Prepares functional test plans, conducts process tests and confirms results.  Develops sampling methodologies by applying standard statistical techniques and software packages. Develops and maintains sampling systems. Performs data sampling and provides interpretation.
Provides data for input to daily logs, turnovers, reruns, and equipment malfunction reports to ensure the highest service levels are maintained.
May provide technical advice, providing front line telephone support for system users with complex issues by resolving or conferring with the appropriate technical or systems personnel.
Provides analysis in the tracking and reporting of maintenance and may design and recommend methods for system improvement including procedural steps, increased training, and enhanced documentation.
Provides interpretive analyses, preparing flowcharts and associated diagrams/ enhancement plans as required.
Interfaces with production support to gather relevant information and update Help Desk/customer on the advanced troubleshooting progress and provides detailed analysis on potential business impact.
May provide technical/project guidance to Technical Assistance Center Technicians during the troubleshooting process, training on new products and assistance in the development of their skills.

* Education and Typical Years of Experience
 Bachelor's degree in a related technical field or equivalent work experience.
Minimum of 5-7 years progressively responsible experience, demonstrating in-depth working knowledge with a broad range of Help Desk, Call Center or customer service experience.
Strong demonstrated analytical and creative problem solving skills.
Good PC literacy.
Computer literate with proficiency in information systems and software applications.
Good customer service orientation and appreciation of role as ACS' representative.


]]></description>
        <link><![CDATA[http://jcnlx.com/aaa8e4d9ee64416ab0bd670d1dde25cc105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70704]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Sr. Telecoms Administrator]]></title>
        <description><![CDATA[
Date
Mar 10 Req Number
CORP: HR: International HR 70705 Location
Manila - Makati City,NY Job Title
Sr. Telecoms Administrator




* Description
 An intermediate-level professional, the Infrastructure Management Analyst is a fully qualified individual contributor who applies a broad knowledge of systems programming/analysis concepts, practices and procedures. Incumbents are competent to work on fairly complex assignments (and/or portions of more large, complex systems) and perform a standard range of system operations activities. The incumbent generally works under deadlines and is capable of handling heavy workloads, operating with only general supervision, although errors at this level can cause delay, expense and/or disruption. May provide functional guidance to less experienced staff. Provides functional and technical expertise to formulate computer system scope and objectives develops and/or modifies procedures to solve problems using information systems. Prepares documentation for computer operations/programs sequencing, performs multiple software functions and supports hardware platforms. Assignments are in technical, scientific and business functional areas.
REPESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Analyzes, modifies and/or designs computer programs across mainframe, midrange, client server and desktop platforms, to ensure user requirements/program objectives are met.
Develops documentation including the use of flowcharts, project specifications, diagrams to translate user requirements into programming language; develops/modifies illustrations of program sequences necessary to meet user requirements.
Analyzes new and existing vendor software; provides installation, maintenance and customization of vendor software as required.
Develops and recommends alternative programming approaches to realize desired specifications and/or enhancements based on user requirements. Performs feasibility studies, life cycle analysis and/or cost/benefit studies.
Consults with end user to identify current operations procedures and clarify program objectives.
Monitors computer program performance to detect errors; applies testing procedures/methodologies (e.g., diagnostic software) and provides interpretation of data.
Provides input during client strategic planning (as required) as part of technical expertise.
May provide guidance to and assist in the training of less experienced staff; provides hardware/software training as required.
Maintains industry/technical knowledge base and facilitates/maintains industry relationships.


* Education and Typical Years of Experience
 A Bachelor's degree in a related technical field or equivalent work experience.
Minimum 3-5 years of progressively responsible related technical experience, including at least 1year computer/systems design experience in a large-scale computer/systems environment and at least 6 months software installation, maintenance and customization experience.
Proficiency using personal computer and associated work station/computer-assisted tools, etc.
Demonstrates commitment to providing customer-focused quality service.


]]></description>
        <link><![CDATA[http://jcnlx.com/55d5bc69788d4059a91902be5a041440105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70705]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Server Administrator]]></title>
        <description><![CDATA[
Date
Mar 10 Req Number
CORP: HR: International HR 70706 Location
Manila - Makati City,NY Job Title
Server Administrator




* Description
 An intermediate-level professional, the Infrastructure Management Analyst is a fully qualified individual contributor who applies a broad knowledge of systems programming/analysis concepts, practices and procedures. Incumbents are competent to work on fairly complex assignments (and/or portions of more large, complex systems) and perform a standard range of system operations activities. The incumbent generally works under deadlines and is capable of handling heavy workloads, operating with only general supervision, although errors at this level can cause delay, expense and/or disruption. May provide functional guidance to less experienced staff. Provides functional and technical expertise to formulate computer system scope and objectives develops and/or modifies procedures to solve problems using information systems. Prepares documentation for computer operations/programs sequencing, performs multiple software functions and supports hardware platforms. Assignments are in technical, scientific and business functional areas.
REPESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Analyzes, modifies and/or designs computer programs across mainframe, midrange, client server and desktop platforms, to ensure user requirements/program objectives are met.
Develops documentation including the use of flowcharts, project specifications, diagrams to translate user requirements into programming language; develops/modifies illustrations of program sequences necessary to meet user requirements.
Analyzes new and existing vendor software; provides installation, maintenance and customization of vendor software as required.
Develops and recommends alternative programming approaches to realize desired specifications and/or enhancements based on user requirements. Performs feasibility studies, life cycle analysis and/or cost/benefit studies.
Consults with end user to identify current operations procedures and clarify program objectives.
Monitors computer program performance to detect errors; applies testing procedures/methodologies (e.g., diagnostic software) and provides interpretation of data.
Provides input during client strategic planning (as required) as part of technical expertise.
May provide guidance to and assist in the training of less experienced staff; provides hardware/software training as required.
Maintains industry/technical knowledge base and facilitates/maintains industry relationships.


* Education and Typical Years of Experience
 A Bachelor's degree in a related technical field or equivalent work experience.
Minimum 3-5 years of progressively responsible related technical experience, including at least 1year computer/systems design experience in a large-scale computer/systems environment and at least 6 months software installation, maintenance and customization experience.
Proficiency using personal computer and associated work station/computer-assisted tools, etc.
Demonstrates commitment to providing customer-focused quality service.


]]></description>
        <link><![CDATA[http://jcnlx.com/bbc50f31edb64c858ace15d5f20f88eb105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70706]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Transaction Processor Supervisor]]></title>
        <description><![CDATA[
Date
Mar 10 Req Number
CORP: HR: International HR 70707 Location
Manila - Makati City,NY Job Title
Transaction Processor Supervisor




* Description
 Responsible for supervising a data entry operation consisting of one to three shifts that provide service and support functions to one or more tasks, projects, contracts, or division. Analyzes operational workflow to ensure quality, quantity, and efficiency standards are met or exceeded. Interacts with customers on a regular basis to determine needs or problems and provide appropriate, feasible solutions. An exempt supervisory position requiring extensive knowledge of technical, communication, and management skills and abilities. The Transaction Processing Supervisor serves as a primary contact for problem resolution and information gathering regarding work assignments. Incumbent oversees the daily workflow of a multi-shift data processing operation. Tasks are highly complex in value. Works under general supervision and has functional responsibility for one or more specific areas, projects, contracts, or divisions. Errors cause substantial delay, expense, and/or disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Supervises the daily operations of a multi-shift data entry operation.
Actively participates in hiring, developing, and reviewing employees and their performance.
Analyzes workflow and assignments to ensure operations run efficiently.
Assists and advises staff members in resolving problems and issues that arise with internal and external customers.
Meets with customers on a regular basis to determine needs or problems and implement solutions.

* Education and Typical Years of Experience
 BS/BA degree or equivalent work experience, preferably in computer science or related discipline.
6+ years of related experience, and some demonstrated supervisory/lead skills.


]]></description>
        <link><![CDATA[http://jcnlx.com/56bba35024a9429e85182a279f2c4c73105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70707]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Transaction Processor]]></title>
        <description><![CDATA[
Date
Mar 10 Req Number
CORP: HR: International HR 70708 Location
Manila - Makati City,NY Job Title
Transaction Processor




* Description
 Provides data entry and verification support to a task, project, contract, or division by operating data entry equipment to code, format, and transcribe data from a source document and/or phone call into a form suitable for storing, retrieving, processing, and manipulating within an automated system. May enter data into formatted or unformatted screens and/or documents. An entry-level clerical support position requiring familiarity with data entry and keyboard functions. The Data Management Assistant performs routine data entry functions and assists with simple formatting tasks following established policies. Works under immediate supervision and work is closely checked.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Transcribes routine pre-coded and identifiable alphanumeric data from source document and/or phone call into an automated system.
Operates phone system and/or alphanumeric keyboard for data entry.
Verifies work to ensure accuracy and completeness.
Records, posts, logs, enters, photocopies, and/or updates information or data.
Creates and maintains files.
May provide office support as necessary.

* Education and Typical Years of Experience
 High School diploma or equivalent.
0 - 1 year of related experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/bcf0de04a7264c8eb5de5db25c9304e5105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70708]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Quality Testing Associate]]></title>
        <description><![CDATA[
Date
Mar 11 Req Number
CORP: HR: International HR 70728 Location
Manila - Makati City,NY Job Title
Quality Testing Associate




* Description
 Responsible for all activities involving quality assurance and compliance with applicable regulatory requirements; conducts audits and reviews/analyzes data and documentation. Errors at this level can cause some delay or expense, but generally are not significantly disruptive.
Performs quality audits.
Assures compliance to specifications and standards, such as ISO regulations.
Applies company policies and procedures to resolve routine issues.

* Education and Typical Years of Experience
 May require a bachelor's degree in area of specialty and 0-3 years of experience in the field or in a related area.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.


]]></description>
        <link><![CDATA[http://jcnlx.com/b7ba187aa36a42ffb67b5731c92b643a105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70728]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Schedule Change Agents]]></title>
        <description><![CDATA[
Date
Mar 11 Req Number
CORP: HR: International HR 70729 Location
Manila - Makati City,NY Job Title
Schedule Change Agents




* Description
 Under general supervision, the incumbent will respond to non-routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform moderate tasks requiring comprehensive working knowledge of the Company's products and services and as necessary, will provide work leadership to lower-level staff members. This is a senior-level position requiring extensive experience in a call center operations environment.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures.
Gathers information from the caller to identify customer's needs and determine appropriate action.
Communicates appropriate options for resolution.
Investigates and attempts to resolve complaints.
Investigates and resolves problems escalated through lower-level staff members.
Uses a computer system to research/resolve inquiries and log customer calls.
Escalates more complex issues to Supervisor/Manager as necessary.


* Education and Typical Years of Experience
 High School diploma and/or equivalent experience and/or training.
3 - 5 years experience in a large-scale multi-function call center environment.


]]></description>
        <link><![CDATA[http://jcnlx.com/89f9e9999a5f43199fb09c1314516e15105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70729]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Payroll Processor]]></title>
        <description><![CDATA[
Date
Mar 19 Req Number
CORP: HR: International HR 70798 Location
Manila - Makati City,NY Job Title
Payroll Processor




* Description
 Performs administrative/clerical activities specific to the Payroll function to include collecting, calculating and entering payroll-related data as needed. Researches and resolves payroll discrepancies of a less complex nature by collecting and researching information and updating payroll records as appropriate. Responds to employee payroll questions in a timely manner. This is an entry-level administrative/clerical position requiring experience, skill, and knowledge of organization policies and practices. The Payroll Assistant performs repetitive administrative/clerical duties and follows existing procedures. This position requires immediate supervision. May exercise some judgment in accordance with well-established policies, procedures, and techniques.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Collects, calculates, enters less complex payroll data and updates employee records as appropriate; records statistics, and handles highly confidential material.
Records, posts, codes, logs, photocopies, distributes, and updates information.
Answers less complex questions and inquiries in various areas of payroll and responds accordingly.
Prepares periodic, standardized reports.
Maintains payroll records by organizing and filing documents.
May distribute mail within the division.

* Education and Typical Years of Experience
 High school diploma or equivalent.
At least one year of office or clerical support experience.


]]></description>
        <link><![CDATA[http://jcnlx.com/e213c98086c54217a109fbe821ec7107105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70798]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Hlepdesk Analyst]]></title>
        <description><![CDATA[
Date
Mar 24 Req Number
CORP: HR: International HR 70815 Location
Manila - Makati City,NY Job Title
Hlepdesk Analyst




* Description
 A highly skilled, seasoned professional, the Technical Helpdesk Analyst applies a broad, working knowledge of information technology products and services to more complex assignments and assists less experienced staff in the application of technical concepts, practices and procedures. Incumbents are competent to work on fairly complex assignments (and/or portions of more large, complex efforts) and perform a full range of technical helpdesk support.  May provide occasional functional and technical guidance to less experienced staff. The incumbent oversees and coordinates with quick-response customer support team and interfaces with clients (over the phone) to troubleshoot, analyze and diagnose more complex issues and engage appropriate technical resources to resolve client issues. The incumbent works under limited supervision to provide prompt and professional Help Desk service through quick processing and prioritization of a variety of problems.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Analyzes help desk efforts and is involved in the more complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional/technical standards.
Coordinates with quick response team to troubleshoot hardware, software and/or network operating problems.
Performs detailed reviews and analysis of support efforts including the implementation of potential process changes, new technology and other factors/trends impacting client service levels.
Provides input and works with customers as well as management on the status of current resolution efforts and attends daily/weekly meetings.
Prepares functional test plans, conducts process tests and confirms results.  Develops sampling methodologies by applying standard statistical techniques and software packages. Develops and maintains sampling systems. Performs data sampling and provides interpretation.
Provides data for input to daily logs, turnovers, reruns, and equipment malfunction reports to ensure the highest service levels are maintained.
May provide technical advice, providing front line telephone support for system users with complex issues by resolving or conferring with the appropriate technical or systems personnel.
Provides analysis in the tracking and reporting of maintenance and may design and recommend methods for system improvement including procedural steps, increased training, and enhanced documentation.
Provides interpretive analyses, preparing flowcharts and associated diagrams/ enhancement plans as required.
Interfaces with production support to gather relevant information and update Help Desk/customer on the advanced troubleshooting progress and provides detailed analysis on potential business impact.
May provide technical/project guidance to Technical Assistance Center Technicians during the troubleshooting process, training on new products and assistance in the development of their skills.

* Education and Typical Years of Experience
 Bachelor's degree in a related technical field or equivalent work experience.
Minimum of 5-7 years progressively responsible experience, demonstrating in-depth working knowledge with a broad range of Help Desk, Call Center or customer service experience.
Strong demonstrated analytical and creative problem solving skills.
Good PC literacy.
Computer literate with proficiency in information systems and software applications.
Good customer service orientation and appreciation of role as ACS' representative.


]]></description>
        <link><![CDATA[http://jcnlx.com/4f12bb10bc4d4d50a6a7a420e9d148dd105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70815]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Customer Service Representatives]]></title>
        <description><![CDATA[
Date
Mar 25 Req Number
CORP: HR: International HR 70816 Location
Manila - Makati City,NY Job Title
Customer Service Representatives




* Description
 Under general supervision, the incumbent will respond to non-routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform moderate tasks requiring comprehensive working knowledge of the Company's products and services and as necessary, will provide work leadership to lower-level staff members. This is a senior-level position requiring extensive experience in a call center operations environment.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures.
Gathers information from the caller to identify customer's needs and determine appropriate action.
Communicates appropriate options for resolution.
Investigates and attempts to resolve complaints.
Investigates and resolves problems escalated through lower-level staff members.
Uses a computer system to research/resolve inquiries and log customer calls.
Escalates more complex issues to Supervisor/Manager as necessary.


* Education and Typical Years of Experience
 High School diploma and/or equivalent experience and/or training.
3 - 5 years experience in a large-scale multi-function call center environment.


]]></description>
        <link><![CDATA[http://jcnlx.com/98e77b1f1d41406faf95110bab87068e105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70816]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Accounts Payable Manager]]></title>
        <description><![CDATA[
Date
Mar 25 Req Number
CORP: HR: International HR 70821 Location
Manila - Makati City,NY Job Title
Accounts Payable Manager




* Description
 Oversees and manages aspects of small to medium size client engagements/projects to ensure contract deliverables/project goals are met.  This includes profit and loss (P&L) accountability, new business development, problem resolution and budget efforts. Provides analysis and recommendation of additional product/service offerings and engages client management to maintain/enhance existing relationships. This management position requires strong technical, communication and management skills and experience in overall administration/management functions, concepts and practices. Incumbent possesses and applies a strong knowledge of Company policies and procedures to complex assignments. Tasks are of an advanced, non-routine nature. Works under general supervision and may be given functional responsibility for one or more specific areas, projects, contracts or divisions. Exercises functional/project leadership over assigned staff.  Errors may cause substantial delay, expense, and/or disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Oversees and manages aspects of the client engagement, which includes (primarily) the sales/marketing or technical staff for one or more specialized functional areas, to ensure performance standards are met/contract and project commitments adhered to.
Assumes P&L responsibility for assigned clients/projects; partners with engagement team during budget development and manages established budget consistent with project/ contract demands.
Develops and markets new client programs/service offerings including new/improved sales programs; assesses technology performance and recommends upgrades/changes as required.
Assists in analyzing workflow and assignments to ensure efficient/cost effective performance; develops/implements process, program or service improvement to meet such needs (as required).
Partners with client sales and marketing team, to engage client management in order to maintain and enhance existing relationships.
Advises staff members in resolving problems and issues that arise with internal and external customers.
Provides input and/or conducts technical presentations/proposals on behalf of a given effort or related service offering.
Completes special projects as assigned.
Maintains awareness of developments in field of expertise to ensure skill set/knowledge base remain current.


* Education and Typical Years of Experience
 Bachelor's degree in related field or equivalent experience.
4+ years progressively responsible related experience in administration, project management and/or accounting of technical/professional services.
2+ years experience in successful task leadership or supervisory role, demonstrating strong organizational and task leadership skills.
Detail orientation and good organizational skills.
Demonstrated interpersonal/communication skills
Strong customer service orientation.


]]></description>
        <link><![CDATA[http://jcnlx.com/1896bf54775d4280b38a0bdd0225f9a4105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70821]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Systems Development Consultant]]></title>
        <description><![CDATA[
Date
Feb 19 Req Number
CORP: HR: International HR 70441 Location
Manila - Makati City,NY Job Title
Systems Development Consultant




* Description
 A senior-level technical expert, the Systems Development Consultant is competent to work at the highest technical levels displaying specialized technical mastery of techniques, practices and theories gained through wide seasoning and/or special development. Work involves original, creative tasks that are highly complex.  Incumbents are distinguished from lower levels by specialized expertise and regularly act as technical experts to troubleshoot highly complex problems, or present/market new technology or concepts.  The consultant operates independently and with only very general direction, and as a result, errors at this level may cause significant disruption and/or major cost to the Company. Incumbents are responsible for the installation, development, implementation, and customization of hardware and software system elements.  Acts as technical expert.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Equipment or software design, engineering and/or development for commercial, medical, military or scientific uses.
Engineering evaluation and/or test of materials (H/W and/or S/W components, products and systems).
Preparation of detailed specifications from which programs will be written, or equipment fabricated or installed.
Application of configuration management procedures for changes to the operating system files and software.
Performance of associated process studies, research investigations and requirements analyses of all aspects of communications and telecommunications system, etc., by applying statistical/analytical and modeling or engineering techniques, procedures and criteria in specialized areas.
Participation in the development and preparation of documentation for, but not limited to, procedural, program and user documentation.
Designs, develops, installs, implements, fine tunes, documents and/or maintains databases, database dictionaries; monitors standards and procedures and integrates systems through the most complex database design and administration.
Works with users to ensure successful system implementation; may assist in user training.
May provide guidance and assist in training of less experienced staff.
May research or write portions of technical proposals.
Maintains state-of-the-art knowledge and compiles information into recommendations and analyses.


* Education and Typical Years of Experience
 Bachelor's degree in a related technical field and special development, or equivalent work experience (Graduate studies in a related technical field desired)
Minimum 10+years of progressively responsible related technical experience, including 8 years developing large, technically complex systems and 6 years with major responsibility for developing, revising and controlling technical documentation of a complex system.
Minimum of 1-2 years of experience as a task lead (if acting in a supervisory role).


]]></description>
        <link><![CDATA[http://jcnlx.com/5499776fb5824943a19be2d25b4db29f105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70441]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Website Content Manager]]></title>
        <description><![CDATA[
Date
Feb 20 Req Number
CORP: HR: International HR 70454 Location
Manila - Makati City,NY Job Title
Website Content Manager




* Description
 An intermediate-level professional, the Systems Development Specialist is a fully qualified individual producer who applies a broad knowledge of engineering/automation concepts, practices and procedures. Incumbents are competent to work on fairly complex assignments (and/or portions of larger, complex systems) and perform a full range of development activities. The incumbent generally works under deadlines and is capable of handling heavy workloads, and operating with only general supervision, although errors at this level can cause delay, expense and/or disruption. May provide occasional functional guidance to less experienced staff. Incumbents are responsible for the installation, development, implementation, and customization of hardware and software system elements.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Equipment or software design, engineering and/or development for commercial, medical, military or scientific uses.
Engineering evaluation and/or test of materials (H/W and/or S/W components, products and systems).
Preparation of detailed specifications from which programs will be written, or equipment fabricated or installed.
Application of configuration management procedures for changes to the operating system files and software.
Performance of associated process studies, research investigations and requirements analyses of all aspects of communications and telecommunications system, etc., by applying statistical/analytical and modeling or engineering techniques, procedures and criteria in specialized areas.
Participation in the development and preparation of documentation for, but not limited to, procedural, program and user documentation.
Designs, develops, installs, implements, fine tunes, documents and/or maintains databases, database dictionaries; monitors standards and procedures and integrates systems through database design and administration.
Works with users to ensure successful system implementation; may assist in user training.
Occasionally, may provide guidance and assists in training of less experienced staff.
May research or write portions of technical proposals.
Maintains state-of-the-art knowledge and compiles information into recommendations and analyses.


* Education and Typical Years of Experience
 Bachelor's degree in a related technical field or equivalent work experience.
Minimum 3-5 years of progressively responsible related technical experience, including 1 year developing large, technically complex systems and 6 months with major responsibility for developing, revising and controlling technical documentation of a complex system.


]]></description>
        <link><![CDATA[http://jcnlx.com/072a0f9a340c4a68929fa8cbe48f1ab0105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70454]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Schedule Change Supervisor]]></title>
        <description><![CDATA[
Date
Feb 20 Req Number
CORP: HR: International HR 70455 Location
Manila - Makati City,NY Job Title
Schedule Change Supervisor




* Description
 First level exempt supervisory position requiring comprehensive working knowledge of call center concepts, practices, and procedures. Serves as a primary contact for problem resolution and information gathering regarding customer complaints and work assignments. Works under general supervision and has functional responsibility for one or more specific areas, projects, or division. May work at client site(s). Typically reports to senior management.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Supervises the daily operations of call center activities performing customer-oriented telephone activities and various background operations duties.
Determines work schedules to ensure adequate coverage for customer inquiries.
Actively participates in hiring, developing, and reviewing employees and their performance.
Develops and monitors work guidance and performance measures to meet goals for delivery of service.
Monitors quality of service and responses provided through observation and monitoring of calls.
Assists and advises staff members in resolving problems and issues that arise with internal and external customers.
Reports to senior management on team accomplishments, achievements and productivity.
Keeps apprised of developments in field of expertise to ensure currency and makes recommendations to management to improve efficiency/effectiveness.

* Education and Typical Years of Experience
 Beyond High School or equivalent experience and/or training.
3+ year's experience in a large scale, complex, multi-function call center environment.
1+ years experience in a task lead or supervisory role.


]]></description>
        <link><![CDATA[http://jcnlx.com/fb189a4556744bffb07343ca3f8f8772105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70455]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[CRD Agents]]></title>
        <description><![CDATA[
Date
Feb 20 Req Number
CORP: HR: International HR 70456 Location
Manila - Makati City,NY Job Title
CRD Agents




* Description
 Under general supervision, the incumbent will respond to non-routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform moderate tasks requiring comprehensive working knowledge of the Company's products and services and as necessary, will provide work leadership to lower-level staff members. This is a senior-level position requiring extensive experience in a call center operations environment.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures.
Gathers information from the caller to identify customer's needs and determine appropriate action.
Communicates appropriate options for resolution.
Investigates and attempts to resolve complaints.
Investigates and resolves problems escalated through lower-level staff members.
Uses a computer system to research/resolve inquiries and log customer calls.
Escalates more complex issues to Supervisor/Manager as necessary.


* Education and Typical Years of Experience
 High School diploma and/or equivalent experience and/or training.
3 - 5 years experience in a large-scale multi-function call center environment.


]]></description>
        <link><![CDATA[http://jcnlx.com/a6edef24aac642909b948937a9712057105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70456]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[ARC Agents]]></title>
        <description><![CDATA[
Date
Feb 20 Req Number
CORP: HR: International HR 70457 Location
Manila - Makati City,NY Job Title
ARC Agents




* Description
 Under general supervision, the incumbent will respond to non-routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform moderate tasks requiring comprehensive working knowledge of the Company's products and services and as necessary, will provide work leadership to lower-level staff members. This is a senior-level position requiring extensive experience in a call center operations environment.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures.
Gathers information from the caller to identify customer's needs and determine appropriate action.
Communicates appropriate options for resolution.
Investigates and attempts to resolve complaints.
Investigates and resolves problems escalated through lower-level staff members.
Uses a computer system to research/resolve inquiries and log customer calls.
Escalates more complex issues to Supervisor/Manager as necessary.


* Education and Typical Years of Experience
 High School diploma and/or equivalent experience and/or training.
3 - 5 years experience in a large-scale multi-function call center environment.


]]></description>
        <link><![CDATA[http://jcnlx.com/f0cb43b5967449e9aadbc85029333ea6105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70457]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Network Administrator]]></title>
        <description><![CDATA[
Date
Feb 20 Req Number
CORP: HR: International HR 70458 Location
Manila - Makati City,NY Job Title
Network Administrator




* Description
 An intermediate-level professional, the Infrastructure Management Analyst is a fully qualified individual contributor who applies a broad knowledge of systems programming/analysis concepts, practices and procedures. Incumbents are competent to work on fairly complex assignments (and/or portions of more large, complex systems) and perform a standard range of system operations activities. The incumbent generally works under deadlines and is capable of handling heavy workloads, operating with only general supervision, although errors at this level can cause delay, expense and/or disruption. May provide functional guidance to less experienced staff. Provides functional and technical expertise to formulate computer system scope and objectives develops and/or modifies procedures to solve problems using information systems. Prepares documentation for computer operations/programs sequencing, performs multiple software functions and supports hardware platforms. Assignments are in technical, scientific and business functional areas.
REPESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Analyzes, modifies and/or designs computer programs across mainframe, midrange, client server and desktop platforms, to ensure user requirements/program objectives are met.
Develops documentation including the use of flowcharts, project specifications, diagrams to translate user requirements into programming language; develops/modifies illustrations of program sequences necessary to meet user requirements.
Analyzes new and existing vendor software; provides installation, maintenance and customization of vendor software as required.
Develops and recommends alternative programming approaches to realize desired specifications and/or enhancements based on user requirements. Performs feasibility studies, life cycle analysis and/or cost/benefit studies.
Consults with end user to identify current operations procedures and clarify program objectives.
Monitors computer program performance to detect errors; applies testing procedures/methodologies (e.g., diagnostic software) and provides interpretation of data.
Provides input during client strategic planning (as required) as part of technical expertise.
May provide guidance to and assist in the training of less experienced staff; provides hardware/software training as required.
Maintains industry/technical knowledge base and facilitates/maintains industry relationships.


* Education and Typical Years of Experience
 A Bachelor's degree in a related technical field or equivalent work experience.
Minimum 3-5 years of progressively responsible related technical experience, including at least 1year computer/systems design experience in a large-scale computer/systems environment and at least 6 months software installation, maintenance and customization experience.
Proficiency using personal computer and associated work station/computer-assisted tools, etc.
Demonstrates commitment to providing customer-focused quality service.


]]></description>
        <link><![CDATA[http://jcnlx.com/9aa6a1dc942c46fab6e231c24002077d105]]></link>
        <imagelink>http://images.jobcentral.com/companylogos/acs.gif</imagelink>
        <guid isPermaLink="false"><![CDATA[acs-70458]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Software Configuration Management Engineer]]></title>
        <description><![CDATA[
Date
Feb 24 Req Number
GSG: Govt&Comm Sols: Child Support Svcs 70513 Location
Tianjin Job Title
Software Configuration Management Engineer




* Description
 An intermediate-level professional, the Systems Development Specialist is a fully qualified individual producer who applies a broad knowledge of engineering/automation concepts, practices and procedures. Incumbents are competent to work on fairly complex assignments (and/or portions of larger, complex systems) and perform a full range of development activities. The incumbent generally works under deadlines and is capable of handling heavy workloads, and operating with only general supervision, although errors at this level can cause delay, expense and/or disruption. May provide occasional functional guidance to less experienced staff. Incumbents are responsible for the installation, development, implementation, and customization of hardware and software system elements.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Equipment or software design, engineering and/or development for commercial, medical, military or scientific uses.
Engineering evaluation and/or test of materials (H/W and/or S/W components, products and systems).
Preparation of detailed specifications from which programs will be written, or equipment fabricated or installed.
Application of configuration management procedures for changes to the operating system files and software.
Performance of associated process studies, research investigations and requirements analyses of all aspects of communications and telecommunications system, etc., by applying statistical/analytical and modeling or engineering techniques, procedures and criteria in specialized areas.
Participation in the development and preparation of documentation for, but not limited to, procedural, program and user documentation.
Designs, develops, installs, implements, fine tunes, documents and/or maintains databases, database dictionaries; monitors standards and procedures and integrates systems through database design and administration.
Works with users to ensure successful system implementation; may assist in user training.
Occasionally, may provide guidance and assists in training of less experienced staff.
May research or write portions of technical proposals.
Maintains state-of-the-art knowledge and compiles information into recommendations and analyses.
A Software Configuration Management Engineer I position is available in our dynamic company for a highly motivated, detail oriented, thoughtful and dedicated individual with 1-3 years experience in supporting software development. The successful candidate will join our CM team in producing software product releases for multiple product lines in a mid-size Java shop. This entry-level position will support the CM Lead Engineer, taking responsibility for daily production builds and related maintenance with emphasis on providing correct and complete daily builds on a timely basis. Some opportunity for growth will be available in process automation and continuous improvement.
Responsibilities:
· Responsible for identifying and vetting content for build definitions
· Facilitating communications between project management, engineering, and quality assurance
· Development process awareness and compliance monitoring
· Executing builds and identification and prosecution of build errors
· Tracking, recording, and reporting related data
· Some system administration and automation development duties
Technical Skills:
· Experience developing and/or debugging Java on Unix/Linux and/or Windows platforms
· Shell scripting: Bash or Korn shells, Perl, CMD Batch, Unix CLI tools (sed, awk, etc.)
· Source Code management tools: Perforce, CVS, VSS, Subversion
· Development tools: Bugzilla, Eclipse, Ant, Make
· Systems administration for Linux and Windows platforms
· Relational Databases: Oracle, MySQL, MS SQLserver
Non-Technical Skills:
· Ability to work in a fast-paced & dynamic small organization environment
· Commitment to quality and completeness
· Attention to detail while multitasking
· Effective independent operation while taking direction from senior technical resources
Requirements:
· Excellent oral and written communication skills, ability to work in a team environment, good customer interaction skills
· Demonstrated creative problem solving skills
· BSCS or equivalent experience


* Education and Typical Years of Experience
 Bachelor's degree in a related technical field or equivalent work experience.
Minimum 3-5 years of progressively responsible related technical experience, including 1 year developing large, technically complex systems and 6 months with major responsibility for developing, revising and controlling technical documentation of a complex system.

* Special Requirements
 Work location -TEDA Tianjin China 

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        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Tianjin, CHN]]></location>
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    <job>
        <title><![CDATA[Database Administrator]]></title>
        <description><![CDATA[
Date
Feb 26 Req Number
CORP: HR: International HR 70533 Location
Manila - Makati City,NY Job Title
Database Administrator




* Description
 An intermediate-level professional, the Systems Development Specialist is a fully qualified individual producer who applies a broad knowledge of engineering/automation concepts, practices and procedures. Incumbents are competent to work on fairly complex assignments (and/or portions of larger, complex systems) and perform a full range of development activities. The incumbent generally works under deadlines and is capable of handling heavy workloads, and operating with only general supervision, although errors at this level can cause delay, expense and/or disruption. May provide occasional functional guidance to less experienced staff. Incumbents are responsible for the installation, development, implementation, and customization of hardware and software system elements.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Equipment or software design, engineering and/or development for commercial, medical, military or scientific uses.
Engineering evaluation and/or test of materials (H/W and/or S/W components, products and systems).
Preparation of detailed specifications from which programs will be written, or equipment fabricated or installed.
Application of configuration management procedures for changes to the operating system files and software.
Performance of associated process studies, research investigations and requirements analyses of all aspects of communications and telecommunications system, etc., by applying statistical/analytical and modeling or engineering techniques, procedures and criteria in specialized areas.
Participation in the development and preparation of documentation for, but not limited to, procedural, program and user documentation.
Designs, develops, installs, implements, fine tunes, documents and/or maintains databases, database dictionaries; monitors standards and procedures and integrates systems through database design and administration.
Works with users to ensure successful system implementation; may assist in user training.
Occasionally, may provide guidance and assists in training of less experienced staff.
May research or write portions of technical proposals.
Maintains state-of-the-art knowledge and compiles information into recommendations and analyses.


* Education and Typical Years of Experience
 Bachelor's degree in a related technical field or equivalent work experience.
Minimum 3-5 years of progressively responsible related technical experience, including 1 year developing large, technically complex systems and 6 months with major responsibility for developing, revising and controlling technical documentation of a complex system.


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        <guid isPermaLink="false"><![CDATA[acs-70533]]></guid>
        <industries>
            <industry><![CDATA[Hospital / Healthcare]]></industry>
            <industry><![CDATA[Business Services]]></industry>
            <industry><![CDATA[Computer Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[Affiliated Computer Services]]></employer>
        <location><![CDATA[Manila, NY, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Customer Service Representatives]]></title>
        <description><![CDATA[
Date
Feb 26 Req Number
CORP: HR: International