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    <job>
        <title><![CDATA[Specialist, Clinical Performance Measurement]]></title>
        <description><![CDATA[

Specialist, Clinical Performance Measurement
Location: DC
# of openings: 1
Division: Science &#38; Quality
Department: 
Last updated: 10/29/09 3:09 PM
Pay range: 

Description
Provide administrative and scientific support in the development of clinical performance measures to the ACCF/AHA Task Force on Performance Measures and to writing committees commissioned by the Task Force. 
Major Duties and Responsibilities:
1.   Provide technical support for the development of performance measures, including methodology review, external performance measures analysis, and research and evaluation of the science for evidence base application.
2.   Incorporate existing methodology, current clinical policy, and an understanding of the utility of external performance measures in all reports.
3.   Serve as staff liaison to the ACCF/AHA Task Force on Performance Measures.
4.   Serve as the primary staff liaison to at least 3 member writing committees, providing administrative and technical support and managing their activities.
5.   Work with the Associate Director, Performance Measures and Data Standards, to manage relationships with external organizations that develop and/or implement performance measures (Physician&rsquo;s Consortium, National Quality Forum, CMS, TJC, etc.) and with internal departments (clinical practice guidelines, appropriate use criteria, advocacy, healthcare technology/informatics, registry products, etc.). 
6.   Monitor and assess new developments in evidence-based medicine and the external environment related to performance measures and quality metrics in national and local efforts, clinical and health services research and health technology assessment.
7.   Perform research and project management tasks, as assigned.

Required Qualifications:
1.   Bachelor&rsquo;s degree in a health-related field.
2.   1-3 years work experience in a clinical setting, health insurance quality improvement department, state QIO, or related setting.
3.   At least a general understanding of methodological requirements in clinical performance measurement including the similarities and differences between institutional and physician-level performance measurement, pay-for-performance, and public reporting.
4.   Ability to work independently, as well as part of a team.
5.    Ability to foster relationships with internal and external stakeholders.
6.    Ability to manage multiple, complex tasks and set priorities under strict deadlines.
7.    Excellent verbal and written communication skills.
8.    Proficiency with Windows-based office applications (Word, Excel, PowerPoint). Familiarity with reference management software a plus.
9.    Available for travel as necessary.
Desired Qualifications:
* 
Masters degree, preferably in health services research, health care administration, public health or related field.
* 
Clinical knowledge of cardiovascular disease
* 
Experience working with committees of healthcare professionals. 





]]></description>
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        <industries>
            <industry><![CDATA[Health Products & Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[American College of Cardiology]]></employer>
        <location><![CDATA[Washington, DC, 20539, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Associate Director, ACTION Registry&trade;-GWTG]]></title>
        <description><![CDATA[Associate Director, ACTION Registry&trade;-GWTG
Location: DC
# of openings: 1
Division: Science &#38; Quality
Department: NCDR
Last updated: 10/19/09 2:11 PM
Pay range: 

Description
Function &amp; Scope: 
Direct and coordinate all aspects of the acute coronary syndrome registry (ACTION) product development and maintenance, as well as accurate and timely response to all clinical and scientific inquiries. Supervise and coordinate ACTION business development activities related to participant recruitment and ACS services. Assume leadership and facilitation role in relationships with ACC volunteers, DCRI and CRUSADE, as well as other critical stakeholders. 
Responsibilities:
1.          Working in conjunction with IT, physician experts and other staff, oversee and coordinate the development and implementation of the ACTION Registry-GWTG, including the management transition from GWTG-CAD to NCDR.
2.          Work with physician leadership of the ACTION Registry-GWTG to set goals and objectives for the registry, as well as coordinate and facilitate physician volunteer committees such as the ACTION Registry-GWTG Steering Committee.
3.          Based on a thorough understanding of the ACTION Registry-GWTG product and services, respond to all requests for information from clients to include:
&sect;   Clinical interpretation of core data element definitions;
&sect;   Technical support for coding and editing specifications;
&sect;   Data submission process;
&sect;   Data quality and cleaning;
&sect;   Data submission to meet any regulatory or stakeholder requirements;
&sect;   Comparative Institutional Report interpretation; and
&sect;   How client&rsquo;s institutional data is used for quality measurement and improvement.
4.          Prepare training and orientation materials (training manuals, core data element FAQs, reference guides) to assist clients with quality data collection and interpretation.
5.          Supervise and coordinate the development, implementation, and update of Data Quality Reports, Institutional Outcomes Report, and ad hoc projects for the ACTION Registry-GWTG.
6.          Manage and ensure adequate staffing and other resources of the department.
7.          Develop and maintain policies and procedures for the operation of the ACTION Registry-GWTG, including handling phone, email and website communication.
8.          Organize regular communication via newsletters, memos, emails and the web to ensure that participants are oriented to the ACTION Registry-GWTG and aware of upcoming changes or need for action. 
9.          Lead the development, implementation, and follow-up of the annual participant satisfaction survey on behalf of the ACTION Registry-GWTG and in coordination with the Research Department.
10.        Coordinate the content development, faculty recruitment, and logistics of all ACTION Registry-GWTG and related workshops, meetings and conferences.
11.        Assist in the Research and Publications process of the ACTION Registry-GWTG, including design, data analysis, and presentation of findings.
12.        Lead or provide support to marketing and communication efforts, including conducting demonstrations, site visits, sales calls, and exhibit staffing. 
13.        Oversee the creation and implementation of a Data Quality Program which includes variance reporting and data auditing for the ACTION Registry-GWTG. 
14.        Other duties as assigned by the Director of Registry Services.
Required Qualifications:
1.         Minimum of 6 years related working experience and Masters degree in clinical field (such as Nursing) preferred with superior and up-to-date understanding of acute coronary syndrome pathophysiology, diagnosis and treatment. Bachelors degree required as minimum.
2.         Experience with data management systems and familiarity with clinical data analysis and reporting.
3.         In-depth knowledge of quality improvement methodologies.
4.         Demonstrated ability to develop products and services, and experience in implementing product and service development plans.
5.         Excellent verbal and written communication skills.
6.         Intermediate knowledge of data element field coding and editing preferred.
7.         Client service orientation with the ability to handle questions and complaints with efficiency and composure.
8.         Demonstrated proficiency with office software specifically MS Access, Word, Excel and PowerPoint. Experience with contact management database software a plus.
9.         Flexible, able to work in a dynamic, team-oriented environment.
10.       Willingness to travel (up to 10%).
11.       Ability to work independently and be self-directed.
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            <industry><![CDATA[Health Products & Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[American College of Cardiology]]></employer>
        <location><![CDATA[Washington, DC, 20539, USA]]></location>
    </job>
    <job>
        <title><![CDATA[AD, Project Manager IC3]]></title>
        <description><![CDATA[

AD, Project Manager IC3
Location: DC
# of openings: 1
Division: Science &#38; Quality
Department: 
Last updated: 10/5/09 4:18 PM
Pay range: 

Description
IC3 Technology Project Manager&mdash;Associate Director
IC3 Program Description:The IC3 Program&mdash;which stands for Improving Continuous Cardiac Care&mdash;is the first national, ambulatory quality improvement program to help cardiovascular professionals adhere to ACC/AHA performance guidelines. This critical program is helping to operationalize long-held ambitions to migrate and deeply embed evidence-based medicine into the private practice office setting. The IC3 Program is centered on the seamless collection of the clinical data necessary for reporting physician-level, location-level, and practice-level adherence to nationally recognized cardiovascular performance measures. The Program also includes a deep commitment to physician education, rewards and recognition for high performers, differential reimbursement, and research. The IC3 program already has clinical data on 200,000+ patient encounters, provided by over 150 cardiologists, practicing at at least one of nearly 175 CV practices nationwide. Research from the database has already been accepted for distribution at a variety of national scientific forums. 
Job Description:The IC3 Technology Project Manager will be the principle programmatic leader for all technology-related solutions required of the IC3 program. The PM will work in extremely closely coordination with the Director and IC3 Business Analyst to anticipate, develop, and manage a wide range of operational and strategic technology related projects. While the PM will have direct oversight of all IC3 technology, the individual will be expected to be especially expert in client-facing products. This includes responsibility for migrating the IC3 program&rsquo;s System Integrator Solution from prototype to production-level robustness and efficiency. It also requires careful management of IC3 vendors to ensure the appropriate divisions between insourced and outsourced technology development. Most importantly, it will require constantly surveying the future landscape of health information technology and the ambulatory cardiology marketplace to ensure that IC3 remains in the vanguard of solution development. Secondarily, the IC3 PM, working in close conjunction with the IC3 BA and ACC IT departments, will develop medium and long-term plans for upgrading the program&rsquo;s underlying business operations infrastructure. Successful candidate must be comfortable working in a fast-moving and sometimes ambiguous business environment. However, firm goals and objectives will be established by the IC3 Program director to ensure the Project Manager has a realistic north star against which to manage technology development.
Education/Experience:A master&rsquo;s degree is preferred with 5-10 years of experience in application and solution development and management. Experience in systems integration is preferable, as well as track record of positive client interaction.
Specific Responsibilities:
* Manage assignments for a team of resources
* Develop and review business, functional and system requirements
* Manage scope, cost, schedule, quality, risks, and related issues for IC3 technology development
* Communications and status reporting to all appropriate stakeholders
* Customer interface/liaison
* Manage multiple vendor relations to ensure consistent, on-time delivery of quality solutions
* Identify, vet, and hire additional vendors as required
* Contribute to research discussions by advising on technological feasibility of proposals
* Lead detailed requirements gathering sessions and develop enterprise-level process flows
* Experience working in a team-oriented, collaborative environment
* Ability to think analytically about complex problems
Minimum Technical Skills:
* Familiarity with MS Excel, MS WORD, MS Power Point
* Familiarity with XML, Microsoft Access
* Familiarity with Business Requirements Development
* Familiarity with Software Development Life Cycle processes
* Familiarity with a computer programming languages
* Familiarity with the concepts of RDBMS
* Ability to use SQL for data analysis
]]></description>
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        <industries>
            <industry><![CDATA[Health Products & Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[American College of Cardiology]]></employer>
        <location><![CDATA[Washington, DC, 20539, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Senior Medical Coding Analyst]]></title>
        <description><![CDATA[

Senior Medical Coding Analyst
Location: DC
# of openings: 1
Division: Advocacy
Department: Regulatory Affairs
Last updated: 9/22/09 11:01 AM
Pay range: 

Description
FUNCTION AND SCOPE:  
Lead all ACC activities related to coding and reporting of cardiovascular physician services. Develop and implement coherent, coordinated strategy for achieving ACC policy objectives with AMA CPT Editorial Panel, National Committee on Vital and Health Statistics, and other relevant bodies. Develop and implement strategy for educating ACC members on correct coding and reporting of cardiovascular physician services.
MAJOR DUTIES AND RESPONSIBILITIES:
* Primary staff liaison to AMA CPT Editorial Panel. Coordinate development of coding proposals with ACC members, CV societies, and other stakeholders. Provide guidance and recommendations to ACC representatives in developing and implementing strategies for ensuring adoption of ACC proposals. Facilitate ACC representatives&rsquo; participation in the CPT Advisory Committee process. Work with AMA staff to resolve issues related to coding for cardiovascular services.
* Staff liaison for ACC Committee on Coding and Nomenclature. Develop agenda and background materials. Schedule meetings and conference calls. Draft minutes.
* Provide expert advice on procedural (CPT) and diagnostic (ICD) coding for cardiovascular services to members, committee, and other ACC staff.
* Analyze proposed regulations and policies affecting coding under Medicare, including physician fee schedule, National Correct Coding Initiative (NCCI), and others. Provide staff leadership for developing ACC response, coordinating process with CV societies and other stakeholders as needed.
* Oversee ACC coding education services and projects, including publication of annual CPT Guide and responses to members&rsquo; coding questions.
* Monitor activities of advisory groups related to coding issues for cardiologists (e.g., National Committee on Vital and Health Statistics).
* Supervise part-time coding specialist (contractor).
REQUIRED QUALIFICATIONS:
* Bachelor&rsquo;s degree required. Master&rsquo;s degree in relevant field desirable.
* Demonstrated expertise in coding and reporting of physician services, cardiology experience preferred.
* Five to Six years professional experience.
* In-depth knowledge of AMA CPT Editorial Panel process.
* Strong written and oral communication skills required. Demonstrated ability to work effectively with multiple stakeholders a plus.
* Ability to represent ACC to CMS, AMA, CV specialty organizations, and industry.
* Some travel required.
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        <industries>
            <industry><![CDATA[Health Products & Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[American College of Cardiology]]></employer>
        <location><![CDATA[Washington, DC, 20539, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Director, Corporate Relations - Pharmaceuticals]]></title>
        <description><![CDATA[Director, Corporate Relations - Pharmaceuticals
Location: DC
# of openings: 1
Division: Business Development
Department: 
Last updated: 7/16/09 10:20 AM
Pay range: 

Description
To direct the College&rsquo;s non-CME corporate fund raising, industry relations including analysis, planning, execution, control and evaluation to achieve the College&rsquo;s strategic and financial objectives with industry from the Pharmaceutical sectors
Major Duties and Responsibilities:
&middot;    Develops annual corporate fund raising plans to achieve the College&rsquo;s revenue and program targets in non-CME related areas in pharmaceutical sectors
&middot;    Cultivates, solicits and manages a portfolio of partners and prospects for support, advertising, and sales
&middot;    Serves as liaison on behalf of College with corporate executives and prospects from Pharmaceutical sectors
&middot;    Responsible for significant revenues of the College&rsquo;s annual operating budget
&middot;    Develops and oversees the implementation of administrative and support services for non-CME corporate fund raising and solicitations including prospecting, proposal preparation and submission, as well as acknowledgments, reporting, publicity and stewardship
&middot;    Develops, implements and monitors short- and long-term strategies for pharmaceutical sector relationships with the College to achieve and grow the revenue targets
&middot;    Reviews, monitors and implements policy changes for corporate relationships with the College
&middot;    Prepares and manages annual operational plans and budgets
&middot;    Works with business line leads and other ACC staff to develop their budget and grant/promotional revenue projections and priorities
&middot;    Utilizes knowledge and intelligence from pharmaceutical sectors for strategic planning of College activities and initiatives
&middot;    Serves as liaison with Development Committee for corporate relations functions;

Overall
1.         Oversee development of campaigns for non-CME corporate fundraising and serve as primary liaison for pharmaceutical sector relationships with appropriate industry staff and/or agencies.
2.         Produce correspondence, coordinate mailings, and serve as team-lead working with Communications Dept. on the production of promotional materials in these areas.
3.         Monitor and ensure appropriate recognition/obligations are fulfilled for all programs supported.
4.         Ensure ACC&rsquo;s conformity to appropriate external guidelines including but not limited to the ACCME Standards for Commercial Support, PhRMA Code, AdvaMed Code, and OIG Guidance.

5.         Work closely with all business leads and internal teams to ensure continuity and collaboration.
6.         Develop and establish budget goals for areas of responsibility.
7.         Maintain budget accountability for areas under purview.

REQUIRED QUALIFICATIONS:
1.         Seven to ten years relevant experience working with/in pharmaceutical sector including project management and/or sales.
2.         Excellent verbal and written communication skills including spelling, grammar, and proofreading. Ability to draft grant proposals, RFPs, and other correspondence and make presentations to VIP and C-level executive audiences.
3.         Excellent organizational skills and ability to efficiently coordinate and work on multiple tasks simultaneously.
4.         Word processing experience using Microsoft Word, and intermediate spreadsheet processing experience using Microsoft Excel.
5.         Ability to sell support of Colleges programs to a variety of clients and meet business development growth and revenue goals.
6.         Attention to detail and accuracy in all assignments. Ability to work under pressure to meet rigid deadlines.
7.         Good judgment/decision making skills. Ability to handle sensitive issues professionally and initiate new activities as needed.
8.         Excellent interpersonal skills. Ability to work in a team environment and work well with professionals in a challenging and fast-paced work environment.
9.         Ability to undertake complex, substantive tasks with minimal supervision.
10.       Ability to effectively provide guidance to less senior staff in various task areas.
11.       Capacity for innovative thinking and creative strategizing to invigorate efforts towards enhanced profitability.

PREFERRED QUALIFICATIONS:
&middot;    Knowledge of cardiovascular medicine
&middot;    Fundraising or grant writing experience
]]></description>
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            <industry><![CDATA[Health Products & Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[American College of Cardiology]]></employer>
        <location><![CDATA[Washington, DC, 20539, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Healthcare Quality Analyst]]></title>
        <description><![CDATA[

Healthcare Quality Analyst
Location: DC
# of openings: 1
Division: Science &#38; Quality
Department: Quality
Last updated: 11/3/09 12:40 PM
Pay range: 

Description
Function &amp; Scope:
TheAmericanCollegeof Cardiology seeks to promote the use of its clinical practice guidelines throughout the Healthcare delivery system. The Quality Alliances team fosters collaborative working relationships and forges alliances with other organizations committed to promoting quality cardiac care. Quality improvement project teams are led by an Associate Director with 1-2 Specialists and/or Senior Specialists. Responsibilities of the team include developing quality initiatives and external relationships to promote ACC&rsquo;s quality agenda. The successful candidate will support quality improvement efforts, programs and projects conducted by the Quality Alliances department and their specific team. Write, edit and help develop communications, marketing materials, website and online community content, and implementation documents intended for a variety of audiences, including physicians, nurses, hospitals, health care organizations, government agencies and the public. Lead and manage multiple subcommittees. Provide ongoing operational support for the Quality Alliances department&rsquo;s websites and web-based project specific communication activity. 
Major Duties and Responsibilities:

* Promote ACC&rsquo;s Quality Agenda and dissemination of ACC Guideline Implementation tools throughout the Quality in Healthcare Community.
* Develop relationship and collaborations with organizations involved in cardiac care quality with the goal of building active quality alliances. Serve as primary liaison and coordinator to several ongoing multi-organizational collaborations focused on our guidelines. Organizations of interest include, but are not limited to: CMS, QIOs, NCQA, IHI, NQF, etc. 
* Coordinate and integrate Quality Alliance activities with the goals, objectives and activities of other related areas at the College, e.g. Guidelines, Performance Measures, Clinical Data Standards, the NCDR, and the Divisions of Advocacy and Education..
* Write, edit and help develop materials relative to the quality improvement initiatives managed by Quality Alliances. Materials could include the following:

* Communications and newsletters to hospitals, physicians, nurses, hospital administration and strategic partners;
* Marketing materials intended to inform a variety of audiences on the quality improvement campaigns;
* Content for the campaign websites (current D2B campaign site iswww.d2balliance.org), such as campaign updates, hospital experiences and press releases;
* Content for the campaign online community, which is a forum for participating hospitals to engage and learn from one another;
* Email communications to participating hospitals in response to inquiries;
* Communications and/or business plans for presentation to the ACC Board of Trustees, Board of Governors, and executive leadership.

* Effectively lead and manage multiple subcommittees charged with Quality Alliances mandates. Duties could include the following:

* Scheduling conference calls;
* Working closely with the member volunteer Chair of the subcommittee to develop meeting agendas and ideas;
* Following up in a timely manner on action items from subcommittee conference calls.

* Provide logistical support for Quality Alliances activities at conferences, webinars, presentations and workshops.
* Oversee the hospital enrollment processes for future quality improvement campaigns.
* Assists in developing additional quality improvement initiatives.
* Work creatively with Quality Alliances Staff, ACC staff, member volunteers and others to optimize the effectiveness of all aspects of our quality improvement initiatives, in particular our web-based resources.
* Manage multiple tasks simultaneously, demonstrates a high degree of productivity and adheres to deadlines.
* Bring innovative and creative new ideas for effectively communicating various aspects of these important initiatives to the many constituents and audiences.
* Perform other tasks supporting the work of Quality Alliances, as needed. 
Required Qualifications:
* College degree in healthcare or public health and at least 4-6 years related work experience or a master&rsquo;s degree preferred in Public Health or Health Sciences and 3 years experience.
* At least 2 years experience in health care quality improvement; 
* 3 years experience partnering with agencies and/or groups such as CMS, QIOs, NCQA, IHI, NQF, etc. 
* Experience with quality improvement initiatives in hospital, physician&rsquo;s office, clinic, health plan.
* Prior association medical society experience preferred;
* Demonstrated capabilities in team-based collaboration and program development;
* Attention to detail and process focused; excellent organizational skills;
* Ability to work independently as well as part of a team
* Ability to work with minimal supervision.
* Demonstrated experience in managing and organizing multiple projects and settings priorities.
* Excellent time management skills and ability to work well under strict deadlines.
* Excellent oral and written communication skills as well as attention to detail.
* Proficiency with Window-based office productivity software products, especially those currently in use at ACC (MS Word, Excel, PowerPoint)
* Ability to travel to support project activities as necessary (up to 30%).
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        <industries>
            <industry><![CDATA[Health Products & Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[American College of Cardiology]]></employer>
        <location><![CDATA[Washington, DC, 20539, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Project Lead, IC3]]></title>
        <description><![CDATA[

Project Lead, IC3
Location: DC
# of openings: 1
Division: Science &#38; Quality
Department: 
Last updated: 9/29/09 10:54 AM
Pay range: 

Description
The IC3 Position&mdash;which stands for Improving Continuous Cardiac Care&mdash;is the first national, ambulatory quality improvement program to help cardiovascular professionals adhere to ACC/AHA performance guidelines. This critical program is helping to operationalize long-held ambitions to migrate and deeply embed evidence-based medicine into the private practice office setting. The IC3 Program is centered on the seamless collection of the clinical data necessary for reporting physician-level, location-level, and practice-level adherence to nationally recognized cardiovascular performance measures. The Program also includes a deep commitment to physician education, rewards and recognition for high performers, differential reimbursement, and research. The IC3 program already has clinical data on 150,000+ patient encounters, provided by over 150 cardiologists, practicing at least one of nearly 175 CV practices nationwide. Research from the database has already been accepted at a variety of national scientific forums. 
Job Description:
This Project Lead for IC3 will be responsible for the day-to-day operations of the IC3 Program as well as serving as a thought partner for internal strategic deliberations and as an interface with high-level external partners. This individual should have a proven track record for delivering on time and on budget in high pressure, ambiguous operating environments. A deep knowledge of the business and markets of health care is highly desirable, although experience in other non-traditional industry sectors and a willingness to engage in intensive on-the-job study of health care would be an acceptable substitution. Education is highly valued, but not constrained by subject matter, as the ideal candidate would be comfortable moving concepts, strategies, and intellectual paradigms rapidly across industries, projects, personalities, and day-to-day issues. Comfort and familiarity with information systems, particularly the delta between Fortune 500 informatics and the average health care provider, is desirable. Most importantly, the candidate will need to recognize they will be operating in an entrepreneurial, almost start-up like environment on the IC3 program, where all team members may be simultaneously engaged in everyday tasks as well as future visioning and strategy. Ego and expectations of rigid delineation of job responsibilities must be subjugated to the success of the program.
Core job responsibilities can be summarized as follows:
* Sponsor Deliverables and Intra-Organizational Coordination:The IC3 Program Manager will be responsible for ensuring deliverables and milestones are met for external funders. This includes keeping close qualitative and quantitative records of program progress, preparing reports, and communicating with sponsors. This functional area will require a high degree of intra-organizational coordination, liaising with research departments, physician leaders and experts, analytic and reporting centers, account management and contracting/legal to ensure that deliverables are met. The Program Manager will be principally responsible, under the direction of the Program Director, for meeting all milestones.
* Day-to-Day Program Functionality: The program manager will also be responsible for helping to coordinate and in many cases, execute, various day-to-day activities of the IC3 program. For example, the program manager will work closely with education and content development experts, informatics managers, and leaders of practice recruitment and customer service to ensure the overall operational effectiveness of the IC3 program. In particular, the Program Manager will have responsibility for operationalizing and coordinating decisions taken by the IC3 leadership team and the Director across various contributors to the program.
* Market Surveillance, Business Development, and Operational Impact Assessments:The market for ambulatory cardiovascular clinical quality data, performance improvement, and electronic clinical decision support is a highly immature and rapidly evolving market. Private practice cardiology is also expected to change dramatically in the coming months and years. The Program Manager will be responsible for staying abreast of these changes through regular literature surveillance and qualitative interactions with physician members, industry peers, and Washington experts. The Program Manager will function as the principle adviser to the Director on opportunities and dangers for the IC3 program attendant in various future product and programmatic developments. In particular, the Program Manager will need to develop a highly evolved and intuitive sense of the willingness of private practice physicians to participate in IC3, largely defined by the ratio of value creation to difficulty/expense of practice participation. The Program manager, as well as informatics lead, will also be responsible for advising the Director on the feasibility of inbound proposals for potential industry sponsors and clients, a requirement which will require close collaboration with internal and external scientific advisors.
* Informatics-Complementary Program Operations:IC3&rsquo;s future will be highly informatics-centric. While the Program Manager is not directly responsible for informatics R&amp;D, evaluation, and deployment, he or she will be a key member of the decision making team. In particular, the Program Manager will be responsible for helping conceptualize informatics solutions to business problems as well as assessing the proposed products impact on non-IT program and business operations.
* Payer and Clinical Delivery Pilots:Given the current state of cardiovascular reimbursement, the College is aggressively pursuing the opportunity to pilot with commercial payers to delivery differential reimbursement to high-performing physicians. The Program Manager will be directly responsible for working with major commercial insurers to develop pilot programs that utilize the IC3 program and performance data to reward physicians. Detailed knowledge of payer strategies, reputations, philosophy toward data, and ultimate objectives will be necessary to ensure the College is constantly promoting the best interests of member physicians.
* Research Idea Generation and Support:An admittedly secondary role, the Program Manager should nonetheless be comfortable in academic and research oriented discussions. This would require familiarity with scientific methods, empirical data analysis, current thinking in the state of health care delivery and shortcomings, and the peer-reviewed publication process. The Program Manager will be expected to contribute ideas to discussions and potentially support PIs and authors in securing the resources necessary to produce first class research.
* External Relations:The Program Manager, over time, will be asked to represent the College and the IC3 programs in various external forums, either alone or in conjunction with other IC3 team members and/or the Director. Some of these interactions, in particular with IC3 program participants and members of the College, will require a strong intuitive understanding of customer service and deference combined with the ability for instant value creation in on-the-spot interactions. In other occasions, the Program Manager may need to advocate strongly for the interests of the IC3 Program, the College, or member physicians at Washington policy meetings or during negotiations with potential sponsors and commercial payers.
* Attitude:The IC3 is a strategically critical, rapidly evolving program of the American College of Cardiology in an industry that is currently under great national scrutiny. The Program Manager will need to be a highly motivated, highly flexible, results-oriented individual, comfortable with the ambiguity and tradeoffs associated with such programs. Intelligence much be matched by an unrivaled degree of elegance under pressure.
REQUIREMENTS:
* 
Master's Degree in a related field of business or healthcare and 4 years related experience.
* 
Proven program management experience to include many of the following: External Partners, IT, Researchers, and Clinicians.
* 
Experienced writer and presenter.
* 
Strong understanding of Research and Quality Improvement.
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        <industries>
            <industry><![CDATA[Health Products & Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[American College of Cardiology]]></employer>
        <location><![CDATA[Washington, DC, 20539, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Production &amp; Technical Support Manager]]></title>
        <description><![CDATA[

Production &amp; Technical Support Manager
Location: DC
# of openings: 1
Division: Information Technology
Department: Applications Development
Last updated: 10/8/09 9:58 AM
Pay range: 

Description
FUNCTION AND SCOPE:
Oversee and manage all IT application and production support operations for the College. IT currently supports multiple 3rdparty and custom developed applications that require continual support and management. Coordinate, document all required steps, and serve as the implementation manager on all software releases into the staging and production environment. Manage and document all development, staging, and production servers and software. Coordinate all major and minor software enhancements and fixes into a regular release cycles. Work with business line clients and technical staff to resolve software bugs and breaks. 
MAJOR DUTIES AND RESPONSIBILITIES:
1.   Manage assigned technical development and support personnel.
2.   Coordinate all development and implementation of procedures and protocols for bug fixes, enhancement requests, configuration management, and regular release cycles.
3.   Coordinate technical development activities with relevant stakeholders.
4.   Effectively manage the issue ticketing and tracking system.
5.   Manage the configuration of all development, staging, and production environments.
6.   Work in conjunction with IT project managers to develop detailed step-by-step implementation plans for software releases, major enhancements and bug fixes.
7.   Serve as the implementation manager for all software releases into the staging and production environments. Be able to direct and manage cross-functional teams during these implementations.
8.   Coordinate and manage all documentation for related systems and processes.
9.   Assist in application development efforts and serve as the technical expert to resolve problems.
10. Help plan, organize, and directs application development activities.
EDUCATION AND EXPERIENCE:
11. Bachelor&rsquo;s Degree in information technology, computer science, business administration, or a related field. 
12. Minimum 2 years project management experience
13. 5 years or more of IT experience
ESSENTIAL/SPECIFIC SKILLS AND ABILITIES:
1.   Ability to plan, organize and direct multiple programs and activities.
2.   Provide direct high level technical support to internal and external customers and partners
3.   Ability to act as an effective customer advocate/liaison and champion business needs and priorities
4.   Lead complex projects as required
5.   Provide guidance to team members and research technical issues
6.   Strong analytical problem solving skills and the ability to interpret technical questions.
7.   Knowledge of principles, applications, and techniques of electronic data processing systems, to include: understanding of relational database; ability to develop complex queries; extensive knowledge of business systems; web development/deployment; and applications integration/interfacing.
8.   Knowledge of computer hardware and software systems planning and technical support functions.
9.   Strong knowledge of web development technologies, web services, and application development tools and methodologies.
10. Ability to foster a collaborative team environment within the department.
11. Provide complete and accurate estimates of development work to be completed.
12. Work directly with both internal and external resources to insure timely completion of assigned deliverables.
13. Enforce all relevant standards and practices.
14. Technical proficient with .Net technologies and object oriented programming practices.
GENERAL SKILLS AND ABILITIES:
15. Ability to mentor and work with team members possessing different types and levels of skill sets.
16. Projects a positive and professional image while developing teamwork skills
17. Handle stressful situations effectively
18. Strong written and oral skills and the ability to communicate with team members effectively.
19. Self-directed and proactive; must be able to apply critical thought beyond the immediate problem.
20. Flexibility, ability to change priorities quickly, and capacity to handle multiple tasks.
]]></description>
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        <industries>
            <industry><![CDATA[Health Products & Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[American College of Cardiology]]></employer>
        <location><![CDATA[Washington, DC, 20539, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Coordinating Specialist, Chapter Affairs and Board of Governors]]></title>
        <description><![CDATA[

Coordinating Specialist, Chapter Affairs and Board of Governors
Location: DC
# of openings: 1
Division: Human Resources, Membership &#38; Operations
Department: Governance &amp; External Relations
Last updated: 10/15/09 4:09 PM
Pay range: 

Description
Function and Scope: 
The Coordinating Specialist for Chapter Affairs &amp; Board of Governors (BOG) supports the mission and goals of the Chapters &amp; BOG.The Board of Governors (BOG) consists of an elected representative for every state and Puerto Rico, as well as representatives from Canada, Mexico, military, veterans and public health agencies. The BOG is a leadership board and serves as the grassroots voice for the College and the Board of Trustees to determine College direction. BOG members automatically serve as their Chapter President in almost all 50 states and Puerto Rico. All chapters share the ACC logo and mission but are incorporated independently of ACC National. Chapters and ACC National collaborate extensively toward the common goal of attaining their shared mission with a focus on education, advocacy, quality of patient care and member-driven values.
Some new and emerging chapters are supported by ACC Chapters staff for a limited time during their development period.
Major Duties and Responsibilities: 
* Provide support to the BOG members, Chapter Executives and Chapters in meeting their needs through timely responses to email, phone, and mail inquiries.
* Responsible for all travel reimbursement and chapter membership questions.
* Work with Finance and Membership to coordinate dues data, payment distributions, and communications to chapter executives on such.
* Responsible for coordination of leadership travel to all chapter meetings in conjunction with executive office staff; work with the Presidential Team to ensure they are adequately prepared and facilitate post meeting evaluations.
* Work with all Chapters staff and BOG Leadership in the implementation of BOG goals.
* Responsible for, under the direction of the Director, Chapter Affairs &amp; BOG, all meeting logistics, rsvps, travel policy implementation and follow up, in coordination with other staff and members, for the following meetings:
* Three yearly BOG meetings
* All Chapter Reception
* BOG Steering Calls/in person meetings
* Quarterly Chapter Executive calls
* Other meetings as necessary
* Attend and support selected Chapter meetings.
* Assist the Director of Chapters Affairs with department activities to enhance the member volunteer experience.
* Assist chapter leaders and other staff in the integration of different member categories at the Chapter level.
* Assist with communication efforts to/from BOG, and among other ACC National staff regarding BOG and Chapter programs/initiatives.
* Assist the Director of Chapter Affairs &amp; BOG and other chapter staff, in the support of the new and emerging chapters as necessary.
* Assist with the BOG Elections: disseminate information to the Chapter leaders, collect biosketches and position statements from candidates; coordinate efforts with CCA staff; and work with the outside software vendor for implementation.
* Assist with maintaining and updating the Chapter Affairs Extranet and all listservs.
* Create PowerPoints, Excel spreadsheets, letters, and other presentations or documents for the BOG leadership, the Director of Chapter Affairs &amp; BOG, and the Senior Director of Governance &amp; External Relations.
* Coordinate monthly BOG Steering Calls, including agenda preparation, materials, and other items as necessary.
* Work with the Associate Director of Committees and the Director of Chapter Affairs &amp; BOG in fulfilling the assignments of BOG members on various ACC Committees.
* Other duties as assigned.
Required Qualifications:
1.   Bachelor&rsquo;s Degree and a minimum of 2 years experience with associations, meetings and/or committees
2.   Highly developed interpersonal and communication skills
3.   Strong Microsoft Office skills
4.   Excellent writing skills
5.   Detail oriented
6.   Self motivated
7.   Customer Service oriented
Desired Qualifications:
1.   Health Care Association Experience
2.   Project Management
]]></description>
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        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[American College of Cardiology]]></employer>
        <location><![CDATA[Washington, DC, 20539, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Research Study Manager]]></title>
        <description><![CDATA[

Research Study Manager
Location: DC
# of openings: 3
Division: Science &#38; Quality
Department: 
Last updated: 10/27/09 4:10 PM
Pay range: 

Description
The Research Study Manager will oversee the research, analytics, recruitment and training, and IT functional areas for ACC research programs. The primary focus of this position is to manage the day-to-day operations of one or more research programs, ensuring consistency across programs and that goals are met. The Study Manager is responsible for the project&rsquo;s success as measured by the project completion on time, within budget, and in meeting project goals. Responsibilities include interfacing with internal and external stakeholders, including committees and partnering organizations.
MAJOR DUTIES AND RESPONSIBILITIES:
Program Management
1.         Oversee and direct all project-related activities for all staff and collaborating organizations involved with the study, including planning and conducting meetings, assigning tasks and following through, and developing and maintaining project schedule to ensuring adherence to timelines and deliverables.
2.         Oversee those projects that may require primary data collection, the merging of National Cardivascular Data Registries (NCDR) data to third party sources, or the use of NCDR data in the evaluation of educational, quality improvement, industry, government, or advocacy-related initiatives.
3.         Oversee the work of analytic research groups involved in the linking of cardiovascular research registry databases with other health databases and national mortality databases.
4.         Oversee and monitor the design and preparation of research analytic databases, as well as the development of databases and tables for producing a national cardiovascular report.
5.         Provide regular updates to internal and external stakeholders on project status and monitor project resources, including budget and staffing.
Research and Analytics
1.   Support the management of statistical and data management applications for special outcomes studies, customer-based descriptive studies, multivariate statistical models, and surveys in support of the NCDR.
2.   Provide guidance in the development of NCDR analyses.
3.   Manage preparation and dissemination of study findings to participants and clients. Includes preparation of abstracts and papers for submission to and publication in peer-reviewed journals.
4.   Monitor and assess new developments in the methods and application of biostatistics, clinical and health services research, health care technology assessment, and program evaluation.
Additional Responsibilities
5.   Provides research program content and needs for awareness/outreach to Marketing.
6.   Serve as liaison to relevant oversight groups and committees.
7.   Perform other duties as assigned.
REQUIRED QUALIFICATIONS:
1.       Masters degree in science, health services research, biostatistics, or other healthcare field with academic background in research design and large database analysis.
2.       Minimum 6 years related experience in the healthcare field, preferably with experience with data analysis, quality improvement, and health information systems.
3.       Experience in working with large databases, preferably including merging and linking databases.
4.       Ability to manage the work with various research contractors in different disciplines.
5.       Ability to work as part of a team and support other team members. Flexible, able to work in a dynamic, team-oriented environment.
6.       Excellent organizational, communication (verbal and written), time management, interpersonal, and problem-solving skills. Excellent high-level technical writing skills and strong consulting skills.
7.       Ability to work independently and be self-directed.
8.       Strong proficiency with MS Office applications, ability to learn new software quickly.
9.       Willingness to travel.
PREFERRED QUALIFICATIONS:
1.   Training in and experience with methods of clinical and health services research and technology assessment.
2.   Familiarity with quality improvement methods and practice, including benchmarking.
3.   Clinical experience related to patient outcomes, preferably in the field of cardiology.
Experience with clinical trials research.
]]></description>
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        <industries>
            <industry><![CDATA[Health Products & Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[American College of Cardiology]]></employer>
        <location><![CDATA[Washington, DC, 20539, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Research Project Manager]]></title>
        <description><![CDATA[

Research Project Manager
Location: DC
# of openings: 2
Division: Science &#38; Quality
Department: 
Last updated: 10/27/09 3:44 PM
Pay range: 

Description
The Research Project Manager is responsible for the project&rsquo;s success as measured by the project completion on time, within budget, and in meeting project goals. The primary focus of this position is to plan and manage the day-to-day operations of the project, including risk/issue management, and to provide regular status reports to stakeholders.
MAJOR DUTIESANDRESPONSIBILITIES:
1.   Develop and maintain project schedule ensuring adherence to timelines.
2.   Coordinate project-related activities and all staff involved with those activities (e.g., planning meetings, assigning tasks).
3.   Monitor project resources, including budget and staffing.
4.   Conduct project status meetings and other team meetings, including scheduling meetings, drafting agendas, and capturing minutes.
5.   Identify and communicate project status, issues, and risks to Study Manager and project team. Work with team to problem-solve risks and issues.
6.   Develop project charter; develop and maintain work plans with team
7.   Determine appropriate level of documentation. Develop and manage those documents.
8.   Represent the ACC to interested external parties and provide support at external conferences, meetings, and trade shows as needed. Identify and build relationships with other products/programs internal and external to the ACC.
9.   Perform other duties as assigned.
REQUIRED QUALIFICATIONS:
1.   Bachelor degree required as minimum.
2.   Demonstrated experience with project management standards, documentation, and tools.
3.   Documented success with managing large projects.
4.   Excellent presentation and group interaction skills.
5.   Customer service orientation with the ability to positively represent the ACC to external stakeholders and handle questions and complaints with efficiency and composure.
6.   Excellent organizational, communication (verbal and written), time management, interpersonal, and problem-solving skills.
7.   Flexible, able to work in a dynamic, team-oriented environment.
8.   Ability to work independently and be self-directed.
9.   Strong proficiency with MS Office applications and MS Project, ability to learn new software quickly.
10. Willingness to travel.
PREFERRED QUALIFICATIONS:

1.         Project Management Professional (PMP) certification.
2.         Experience with project management in healthcare setting.
3.         Knowledge of healthcare quality improvement, evidence-based medicine, and clinical research methodologies.
4.         Experience with data management systems .
]]></description>
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            <industry><![CDATA[Health Products & Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[American College of Cardiology]]></employer>
        <location><![CDATA[Washington, DC, 20539, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Business Analyst]]></title>
        <description><![CDATA[

Business Analyst
Location: DC
# of openings: 1
Division: Information Technology
Department: Project Management
Last updated: 11/2/09 3:07 PM
Pay range: 

Description

Function and Scope:
The Business Analyst (BA) group is a key intermediary between clinical staff and the technological implementation of new products for the ACC&rsquo;s cardiology-based data registries. This position helps shape the direction of new products and services that are delivered to our clients&mdash;internal staff, physician members, and cardiology practices. This vital team member also identifies gaps in the existing products in order to improve upon them. The ideal BA candidate is a detail-oriented person with the ability to follow a project through from inception to execution. This position turns ideas into product. Some of the key tasks for this position include:

1.   Collaborate and provide critical thought and best practice discipline in the planning, design, development, and deployment of new applications, and enhancements to existing applications.
2.   Interview clinical staff and physician membership to identify the requirements for new registry products and applications. Write functional requirements and associated artifacts to support the technology build.
3.   Write functional requirements and assist with prototype development for new products and services, to include web portals, data collection modules and data reportingprocesses.
4.   Ensure detail designs, prototypes and application functionality adhere to the functional requirements. Identify deviations from requirements and up-channel issues or concerns to the assigned project manager.
5.   Determine process flow for new systems or technology/data transfer between existing systems; modeling design and requirements to follow system and/or product cycles to completion.
6.   Work closely with the technical lead for all assigned projects to ensure functional requirements are accurate and complete. Ensure detail design documents accurately reflect customer needs and expectations.
7.   Work with the quality assurance team to validate system acceptance and user acceptance test plans and test scripts to ensure error free applications, tools and reports.
8.   Interview ACC staff and physician membership for the purpose of defining data elements and definitions that will ultimately improve patient outcomes for new cardiology-based registries.
9.   Assist with the development of metadata, data models, and data dictionaries for new and existing cardiology-based data registries.
10.  Assist as needed with the orientation and training to end users for all modified and new systems.
11.  Assist in the development end-user documentation and training materials as needed.
Required Qualifications:
1.   4-Year degree in Information Systems, Informatics, Decision Science or similarly disciplined field and experience.
2.   2+ years experience as a Business Analyst.
3.   Experience in web based applications user interface design.
4.   Strong analytical, reasoning, troubleshooting, and organizational skills. Detail oriented.
5.   Strong problem-solving/issue resolution skills.
6.   Strong oral and written communication skills.
7.   Strong organizational and interpersonal skills.
8.   Strong knowledge of Microsoft Office software such as Visio, Access, Excel, Word, PowerPoint and MS Project are preferred.
Preferred Qualifications:
1.   Knowledge of Microsoft SQL Server 2005 and MS-Access 2003.
2.   Knowledge of UML (Unified Modeling Language).
3.   Knowledge of XML
4.   Knowledge of Software Requirement Specifications
5.   Knowledge of clinical data warehousing and patient outcomes reporting.
6.   Knowledge of statistics including percentiles, rankings, means, medians and standard deviations.

]]></description>
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        <industries>
            <industry><![CDATA[Health Products & Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[American College of Cardiology]]></employer>
        <location><![CDATA[Washington, DC, 20539, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Business Analyst]]></title>
        <description><![CDATA[

Business Analyst
Location: DC
# of openings: 1
Division: Information Technology
Department: Project Management
Last updated: 11/3/09 11:47 AM
Pay range: 

Description

Function and Scope:
The ACC Information Technology Business Analyst (BA) group is a key intermediary between clinical staff and the technological implementation of new products for the ACC&rsquo;s cardiology-based data registries. We are looking for a detail-oriented team member who can turn great ideas into great products that will ultimately improve patient outcomes. The Senior Specialist, Business Analyst position helps shape the direction of new products and services that are delivered to our clients&mdash;internal staff, physician members, and cardiology practices. This vital team member also identifies gaps in the existing products in order to improve upon them. The ideal BA candidate has the key ability to follow a project through from inception to execution. Some of the key tasks for this position include:
1.   Collaborate and provide critical thought and best practice discipline in the planning, design, development, and deployment of new applications and enhancements to existing applications.
2.   Interview clinical staff, physician membership and key stakeholders to identify the requirements for new registry products and applications. Write functional requirements and associated artifacts to support technology builds.
3.   Assist clinical and scientific staff in defining data elements and definitions (metadata) that will ultimately improve patient outcomes for new cardiology-based registries.
4.   Assist clinical staff in transforming scientific performance and quality measures into meaningful metrics that are ultimately reported to hospitals, cardiology practices, and 3rd party organizations such as CMS and insurance payer.
5.   Create prototypes for new products and services, to include websites, data collection modules and data reporting processes.
Determine process flow for new systems or technology/data transfer between existing systems; modeling design and requirements to follow system and/or product cycles to completion.
7.   Capture, define, analyze and translate functional and non-functional business requirements into activity diagrams, system use cases and supplemental specifications that contribute to effective software development.
Conduct gap analysis on existing processes and potential alternatives. Perform to-be analysis by identifying, validating and implementing changes to incrementally improve process efficiency and effectiveness.
Facilitate consensus on project objectives, assumptions and constraints amongst stakeholders and present business analysis findings in a final package.
10. Work closely with the technical lead to ensure functional requirements are accurate and complete. Ensure detail design documents accurately reflect customer needs and expectations.
11. Work with the quality assurance team to validate system acceptance and user acceptance test plans and test scripts to ensure error free applications, tools and reports.
12. Assist as needed with the orientation and training to end users for all modified and new systems. 
Required Qualifications:
1.   Bachelor's degree in computer science, information systems, business, or related discipline required, plus 5 yrs of general business analysis experience, or an equivalent combination of relevant education and experience. MBA or Masters is also desired.
2.   Strong analytical, reasoning, troubleshooting, and organizational skills. Detail oriented.
3.   Strong problem-solving/issue resolution skills.
4.   Excellent oral and written communication skills, including the ability to make effective presentations, create project documentation artifacts, develop technical documentation, and interact effectively in negotiations and team settings serving multiple levels of stakeholders.
5.   Experience in web based applications and user interface design.
6.   Knowledge of software quality assurance and user acceptance testing.
7.   Strong proficiency using all MS Office applications.
Familiarity with the Following Preferred:
1.   Experience in the Healthcare industry.
2.   Knowledge of Cardiology and vascular related diseases.
3.   Knowledge of clinical data warehousing and patient outcomes reporting.
4.   Knowledge of clinical data modeling.
5.   Knowledge of Project Management and the product development life cycle. 
6.   Knowledge of XML
7.   Knowledge of Microsoft SQL Server 2005 and MS-Access 200*.
]]></description>
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        <industries>
            <industry><![CDATA[Health Products & Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[American College of Cardiology]]></employer>
        <location><![CDATA[Washington, DC, 20539, USA]]></location>
    </job>
    <job>
        <title><![CDATA[Resource Data Management Specialist]]></title>
        <description><![CDATA[

Resource Data Management Specialist
Location: DC
# of openings: 1
Division: Human Resources, Membership &#38; Operations
Department: Resource Center
Last updated: 11/6/09 3:13 PM
Pay range: 

Description
Function and Scope:
The Resource Center: Data Management Team (DMT) is responsible for member and customer records and order transaction processing in the Resource Center. The team also manages the College&rsquo;s member and customer database, dues billing and collection activities, as well as product stocking warehouse and order fulfillment operations.
The Associate Specialist is responsible for all aspects of member/customer service within the Resource Center including providing member/customer support by phone and email. This position is responsible for data entry, database maintenance, reporting inventory, sales volumes and fulfillment reporting. In addition, the Associate Specialist is responsible for overseeing the mailing list rental sales.
Major Duties and Responsibilities:
1)   Assist with database maintenance efforts.
2)   Process membership applications including inputting new member records into the database and processing payment in the database.
3)   Process membership dues and other payments in the member database.
4)  Assist with the ACC&rsquo;s membership dues billing process.
5)  Promote the ACC Rental Mailing List; establish relationships with existing and potential customers and vendors.
6)  Establish relationships with other key areas throughout the College to assure Resource Center staff have access to information required to insure each customer transaction is handled in a timely and informed manner and in turn to assure quality services are provided for other areas of ACC.
7) Coordinate product inventory in the iMIS database. Also, in-house and warehouse inventory and support the mid-year and year-end inventory process with accounting.
8) Lead on vendor performance for stocking and order fulfillment (BrightKey).
9) Identify and implement processing efficiencies.
10) Assist with other duties as assigned.
Responsible for adhering to ACC&rsquo;s Organizational Accountabilities and the Resource Center Core Accountabilities.
a)   Consistently demonstrate Resource Center values in all business interactions and performance. Resource Center has identified the following as department values:
i)    Recognize and appreciate members and volunteers.
ii)   Maintain collaborative relationships with other staff, partners, and customers.
iii)  Deliver personalized service.
iv)  Assure honest, reliable, and accountable business relationships.
v)   Lead by example.
b)   Exhibit a spirit of cooperation, showing adaptability and flexibility in work groups and with members. Support team goals, assist co-workers and show appreciation for others.
c)   Consistently interact with others in a courteous and professional manner.
d)   Use resources of office and position effectively. Make efficient use of the time and talent of others. Do not waste materials, supplies or time.
e)   Show independence and initiative. Demonstrate creativity in problem solving, contributing new ideas and solutions.
Required Skills and Experience:
1)   Minimum 2+ years experience in a data entry/call center or similar service unit.
2)   Experience with relational databases.
3)   Unwavering ability to handle the most unpleasant customer.
4)   Multi-tasker with keen eye for detail and impeccable level of accuracy.
5)   Proficient with MS Office applications including Microsoft Outlook, Word &amp; Excel
6)   Excellent Communication Skills; able to communicate clearly, both written and
    verbally.
7)   Proficient mathematically and in preparing statistical reports.

Desired Education and Background:
1)   Bachelor&rsquo;s degree or equivalent professional experience.
]]></description>
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        <industries>
            <industry><![CDATA[Health Products & Services]]></industry>
        </industries>
        <expiration_date>2009-11-12</expiration_date>
        <employer><![CDATA[American College of Cardiology]]></employer>
        <location><![CDATA[Washington, DC, 20539, USA]]></location>
    </job>
</jobs>